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Rated 4.7 out of 5 by 170 reviewers.
Rated 4.0 out of 5.0 Pool security and breakfast utencils Of the 2 gates into the swimming pool area, only the gate from the parking lot was unlocked when we arrived. The gate accessible from the side door of the hotel was locked. The next morning, both gates were locked and made the pool area inaccessible for any purpose including sitting and reading out doors. This hotel has no other outside sitting area. The sitting area inside is small and, being adjacent to the great room, quite noisy. The breakfast utencils were flimsy light weight plastic and too flimsy to be much use for anything. The breakfast ran out of cinnamon rolls! July 2, 2015
Rated 5.0 out of 5.0 by Emergency room Great to get access to a room in the middle of the night, absolutely no complaints. Room was fantastic, hotel was clean and staff were awesome. The room was a tad bit smaller than others in the chain but thats not an issue. June 29, 2015
Rated 4.0 out of 5.0 by A Pleasant Stay in the Area If you are traveling to Ft. Payne for business, family or just passing through you will quickly discover there are not a lot of sleep options. Of course there are some budget hotels and then there is something better while on a budget. This HI meets the expectation you might expect from other HI's but it doesn't have the feeling of "new" some of the others have. I am aware this hotel is old and has been remodeled several times but my impression the remodeled this last time on a budget. IMO the hotel needs new lobby and hallway carpets because there was an odd smell in the common areas. (It wasn't offensive but it did smell odd) The rooms were fine but I have stayed at better HI's. All things considered I would stay here again and recommend this hotel to others but a few improvements would make this hotel a better stay. June 27, 2015
Rated 5.0 out of 5.0 by Great experience! The room was spacious for our large family, and the breakfast was plentiful. The staff helped the kids with the wafflemaker, and the pool was clean. Comfortable beds, large room, and an ELEVATOR! June 24, 2015
Rated 5.0 out of 5.0 by Outstanding customer service The stay was above and beyond the call of duty with regards to employees. June 24, 2015
Rated 5.0 out of 5.0 by Great Place and Great Service We absolutely loved our stay here. In fact, if the price is right each year, this is where we prefer to stay when we come for our family reunion. Sure it is the same weekend as the "Alabama" fan club weekend, which drives the rates up a little bit, but the service is exceptional and accommodations are outstanding! Receivecd the Platinum upgrade without even having to ask! I would have paid this rate all over again after experiencing the best stay of this year and we have stayed well over a month or two in hotels already. Keep Up the great work! June 23, 2015
Rated 5.0 out of 5.0 by Caring Professional Staff We were the unfortunate victims of storm damage to our home recently. We called the Holiday Inn Express for accommodations after midnight and were booked in a room immediately. Upon arrival the desk clerk made sure we were comfortable and taken care of. We were further advised that they would make sure anything they could do in the future would be done. As this has now become a long term stay we are so grateful for the care and attentiveness the staff at this property has displayed. From the comfortable rooms, delicious breakfast foods to the super clean property, we are pleased we made the call to the Holiday Inn Express in Fort Payne, Alabama. June 20, 2015
Rated 5.0 out of 5.0 by great service professional and courtous staff, good food, quietness in motel June 17, 2015
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