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Holiday Inn Express Frisco

3400 Parkwood Boulevard , Frisco, Texas 75034

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4.1

based on 1060 reviews
79%
Recommend This Property

Ratings Breakdown

1060reviews

  • 5 Stars
    551
  • 4 Stars
    247
  • 3 Stars
    111
  • 2 Stars
    86
  • 1 Stars
    65

Cleanliness of room.

By

December 01, 2019

club

My room was not cleaned for two days. On second day I called for service. one hour later I called again. Finally towels were brought and trash removed. I called for fresh linens, and front desk would not answer my call. I went downstairs to discuss the situation.
A surly attendant came to change my linens.
I informed the front desk attendant that I was very disappointed, and upset that the situation was not created by me, and I was not happy to be forced to take this action for service I normally would receive. I will not stay there again.

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Great Front Desk

By

December 01, 2019

club

The Front Desk Staff was great. Always providing a genuine greeting and provided assistance promptly and thoroughly.
Room was clean with great beds.

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front desk great and very clean hotel

By

November 30, 2019

food was fair no omelets, no bacon , the next morning plenty of food left over

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Not god hotel

By

November 30, 2019

I love holiday Inn but recently my stay in Frisco .. not at all good since water leakage in tub, Iron box not working after changing also. No shampo in bath room and Iron box under rust and blankets are not good

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Cheral

By

November 29, 2019

Nice hotel. Inexperienced or incompetent front desk services

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Great customer service!

By

November 25, 2019

club

Upon our arrival the guest service rep. was very polite, energetic and helpful. She just appeared to enjoy her job and that she cared about the customers.

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Not for business

By

November 24, 2019

club

Clean, comfy beds and pillows but no iron/iron boards. WiFi is terrible and unusable so if you need to se it get work done don’t count on it.

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Bed and pillows were great.

By

November 22, 2019

platinumelite

We always stay at holiday inn express whether it’s for business or pleasure. We have always been treated well. All employees are courteous and willing to go the extra mile for us.

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Viaje de negocios

By

November 17, 2019

Buen hotel, buena zona , algo ruidoso el aire acondicionado.
Tampoco me reconocieron como miembro Gold Elite

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Holiday inn needs cleaned

By

November 16, 2019

club

The hallways and the bathroom were not clean
I was very unhappy with the noise level outside my Room
Worst stay ever at holiday inn

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Good

By

November 11, 2019

The breakfast was really good. I also loved the soaps and shampoos that they use. Front desk at check in were very accommodating.

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Our experience

By

November 10, 2019

club

The staff were friendly
The room was fine
Just disappointed in having to wait for a
Refrigerator to get cold with medical stuff having to be iced in the bathroom sink you were recommended for a place to stay from the hospital and you gave us a hospital rate that’s why I wish they ball wouldn’t have being dropped by not having the refrigerator turned on it may seem minor but the medical supplies were important for the surgery outcome

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