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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4.1

based on 505 reviews
79%
Recommend This Property

Ratings Breakdown

505reviews

  • 5 Stars
    257
  • 4 Stars
    130
  • 3 Stars
    53
  • 2 Stars
    36
  • 1 Stars
    29

Great Selection

By

May 22, 2017

My family and I were going to be in town for a quick overnight trip.(A shopping trip at Ikea!) Upon researching hotel and calling a few this particular location stood out from the rest. The hotel clerk was friendly, and answered my questions with knowledge and ease.

We arrived later than planned but my reservation was still intact. The desk clerk was not at the desk when we arrived. But there was a nice sign letting us know that they would return shortly..... helping another guest. While we waited we noticed the cleanliness of the lobby as well as the availability of fruit water. We could also see into the Suite Shop. There was a nice variety of snacks and microwaveable foods. Once the desk clerk arrived we was quickly checked in. I was able to get an extra pillow and blanket with ease.

The room was immaculate. There was nice music playing from the TV when we walked in and the room was set to a comfortable 68. We connected to the Internet with the password provided with no problem. We watched several movies before going to bed. One issue was there was no binder with information about the hotel amenities or local attractions in the room. That is useful to give a guess ideas about places to eat or visit while staying. I did not want to dig through the brochure rack on the first floor. The over night stay was perfect. We all had a great nights sleep.

The next day we ventured downstairs for breakfast. We found it with the help of another guest. Once we arrived there was a great selection of food available. The cinnamon rolls were delicious. Wish I had 2. All of us was able to find what we wanted for breakfast. I had pancakes, eggs (omelet and boiled), sausage with orange juice and fruit water from the lobby. My husband has cereal, bagel, yogurt, oatmeal and orange juice. He did not like the orange juice. My daughter had yogurt, scrambled eggs, sausage, blueberry muffin, and orange juice. There was more to choose from. Loved it. While at the hotel we noticed the game room, pool, exercise room and business center. We also noticed there were rooms available that could be used for events. We did not use either of these services but they were ready and available. I was happy to see that there was a sign advertising a church service being held in the hotel. Wish I knew before we was checking out. We would have attended.

Checking out was a breeze. And we was at Ikea in 3 minutes. We will definitely say here for our next shopping trip.

Thank you!!!!

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Amazing

By

May 18, 2017

club

Very nice quiet hotel. Definitely worth the price. Best sleep I've had in a hotel due to that amazing bed. Room was nice and clean and very comfortable. Will be staying again.

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Relaxing days at holiday inn express

By

May 17, 2017

Great staff and beautiful rooms! I have nothing to complain!!! I was there for my sisters graduation and had no problems what so ever! definetly reccommend this hotel!

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Very Dirty Bathroom

By

May 15, 2017

I am a rewards member and stay at a lot of Holiday Inns. The bathroom in this room was by far the dirtiest I have seen in a long time. There was what look like a blood stain on the carpet just outside the bathroom. The bottom of the bathtub looked like it was stained (probably the same blood). A little bleach in the bottom might work! Lots of mold aroung the tub. To the side and at the back of the counter was dirt and hair that has piled up over the years (to the level of disgusting). Makes me wonder what it is that I don't see, behind the scenes, especially in the dining area?

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Recent Stay

By

May 15, 2017

Great clean property well kept rooms great bed. Front desk staff somewhat difficult to get a hold of many times no one was there when I came to front desk also breakfast options were limited compared to other holiday inn express properties. Also it appears that construction was better than some properties as the guest rooms were very quiet

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Excellent Location

By

May 04, 2017

It was my return stay at this property. The every reason to stay was friendly staff and excellent location - close to shopping malls and ample of eating joints at a walking distance. The breakfast has wide variety of offerings from Pancakes, Boiled Eggs, Omelettes, 3 to 4 types of cereals, breads, bagel, fruits, juices etc. Do not have a heated pool or a hot tub so may not be useful in winter and breezy days but will be good in summers. Have big conference halls and a fitness centre.

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Nice breakfast

By

April 27, 2017

club

The best of all good hotels i stayed in.
I recommend this hotel to everyone who are looking for a budgeted hotel.

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Great service

By

April 20, 2017

club

Accommodating with checking in early and checking out late. Everyone was very friendly and willing to help. Breakfast was great.

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Close to Baylor Frisco

By

April 19, 2017

club

this hotel is convenient to Baylor Frisco and offers a special rate for guests visiting the hospital.

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Wet Night

By

April 14, 2017

As a Spire member, these were some of the worst nights I have had in an IHG hotel in years.

First, we arrived around 10pm, so they stuck us in a room 2 doors away from the elevator lobby on the ground floor. The tile floor amplified any roller bag and kids running to the game room. A lot of noise the first night.

The second night, someone in the room above us left the shower on for a very long time. I could hear water dripping in our room and sure enough it was pouring through the fan onto the toilet and splashing throughout the bathroom. About 1/2 inch of water on the floor. Being close to the front desk... I pulled my pants on and ran down to get the night person. The night shift manager came in a took one look and we could hear the ceiling creaking... and she said, you better get your stuff. Some of our clothes in the closet against the bathroom was was wet already, she gave us a key for a room down the hall. That was 1am... not much sleep after that!

Next day, because we were not supposed to be in that room, no cleaning services were rendered.

When I asked about the room cleaning, I also asked about the flooded room. The desk person said they did not find any damage and they rented the room again the next night.

We never got a discount on the room, no points to IHG, very poorly managed by this staff. I'm taking this hotel off my list (I usually stay here 5-6 weeks / year). Beware of this property.

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HerbaLDW

By

April 14, 2017

platinumelite

Nice room, convenient location to dining, shopping and entertainment.

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Secure Feeling

By

April 10, 2017

platinumelite

Overall the hotel felt secure and clean. I used some of the amenities except the outdoor pool. The breakfast bar was well maintained. The staff was friendly but i did encounter a problem with billing. The girl at the front desk charged my account twice placing a hold on $300 out of my bank account. The fee was posted back to my account but was not done until the day I checked out. I would recommend this hotel despite this incident. I have been a member of IHG for several years now and have had good experiences overall.

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