Rated 4.6 out of 5 by 198
Rated 1.0 out of 5.0 by Tuxinajar The do not disturb sign is not a cry for help!
Checked in Monday afternoon, dropped off my bags and went to my client's site for an overnight install. I didn't come back to my room until 11am the next morning when I put the "Do Not Disturb" sign on the door and finally got to sleep. Then for some reason three hours later that "DND" sign prompted the front desk to call my room, wake me up and ask me if I wanted turn down service. NO THAT's What do not disturb MEANS! I DO NOT WANT TURN DOWN SERVICE!
I was so upset with the disrespectful nature of this that I couldn't get back to sleep and ended up going to my clients site for a follow up dog tired around 6pm.
When I complained to the front desk the lady very nonchalantly explained that it is company policy to treat all DND signs as a cry for help and when you put that sign on your door the most probable situation is that you are injured inside of your room. Some how this prank phone call was supposed to save my life. Yes I consider it a prank phone call, just think about the irony of the whole situation.
She also assured me that this will always happen at this hotel and guess what on my next install I'm going to avoid this chain like the plague.
August 23, 2015
Rated 4.0 out of 5.0 by Gasmasher Comfortable However Pricy Room
Room price per night is very high compared to other similar hotels in area. I travel all over the US and some internationally. Therefore, I know room prices per night in many cities larger and smaller than Grand Island. Doubt I'll stay there again due to high room price and poor breakfast food quality and selection.
August 20, 2015
Rated 5.0 out of 5.0 by Donaldino Holiday Grand Island NB
The usual comfort, quality and security that we always get with Holiday Inn
August 20, 2015
Rated 5.0 out of 5.0 by Sandhillgal Excellent Hotel...this one gets an A !
I can't say enough about how well we liked staying at this hotel (and we've stayed at LOTS of hotels over the past few years). Room was quiet, clean, and comfortable (and so were the beds!).
August 20, 2015
Rated 5.0 out of 5.0 by therrin754 Breakfast
Add a meat. If you don't eat gluten products, then you are limited to eggs and gravy.
August 18, 2015
Rated 5.0 out of 5.0 by Wild and Free Soft comfy bed, friendly personel
Located in a good location close to great eating and shopping and off the main street far enough so to be a quiet night without traffic sounds.
August 14, 2015
Rated 5.0 out of 5.0 by Smitjeff I Don't Review Often
I stay in IHG properties almost every week and I very rarely leave a review. I have certain expectations and when they are met I do not feel it is necessary to leave a review, but this stay far and away exceeded my normal expectations.
So how did the team do it? First, clean hotel. Yes it is easy to have a clean hotel when it is fairly new but there are always signs of a staff going above and beyond to keep up a property. There was no trash in the parking lot and the room was immaculate.
Second, the staff. It starts with the person at the front desk. Are they happy to see you and appreciative of your business? Here it was obvious, they were happy to see me. It continued at breakfast with the person taking care of the breakfast area engaging in conversation and asking questions about what else I needed.
Third, going above and beyond. Sure I expect a HI Express to have breakfast, but this one had a manager's reception. OK it was "just" a deli tray and chips, but it was there.
Nice job and next time I am in the area I will be staying here.
August 13, 2015
Rated 5.0 out of 5.0 by johnny1975 Great respite from motorcycle camping
Riding from Sturgis SD to Texas and found this hotel a great spot to stop at for the night. Overall great experience and located next to a places to eat.
August 12, 2015