Rated 4.2 out of 5 by 178
Rated 5.0 out of 5.0 by Dan M.T servicio y limpieza
el personal es muy importante pues es como estar en casa de algun familiar deben hacerte sentir en confianza, y no como un extrano. La limpieza es mucho mas importante esta te hace sentir que les importas y eres tomado en cuenta . esto nos hace sentir que hicimos una buena invercion de nuestro dinero haciendo uso de el hotel.
July 3, 2014
Rated 5.0 out of 5.0 by Steve1953 A Great Stay
I attended a four day program presented at Crossroads. Everything was great, service, hospitality, breakfast offerings, cleanliness of guest room, friendliness of staff.
June 28, 2014
Rated 3.0 out of 5.0 by FrequentTraveler06 Great for kids - Okay for adults
The only negative experiences was at check-in when asked for blankets for sofa bed. As a platinum member I thought I'd get better service, but maybe due to using earned points they didn't think I was important (didn't pay for room). First, even though I made the reservation 2 weeks in advance with a request for a corner room on an upper floor, I was told that all the rooms were already assigned. Second, no upgrade was offered to us, even though we asked.
This room was booked for my daughter and her family - family reunion. I checked into the room to be sure it was okay and the sofa was made. I was told at the desk that the bedding for the sofa would be in the room - unfortunately it didn't fit the bed but I made it work. I went down to ask for more bedding and explained, even though I was exhausted from driving 12 hours, I would bring up the blankets myself. Then, I added anytime before 2 a.m. #their expected arrival time) would be great if they could bring them up. She, the front desk clerk, replied "hold on a second, and I'll give you some blankets AFTER I check these people in"....I guess she didn't hear the exhausted part of the sentence.
The rooms are OK - nothing fantastic. There was a small fridge and a microwave as well as a little 'dry' sink area. Otherwise, there was no sitting area separate from the main bedroom.
June 26, 2014