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Holiday Inn Express & Suites Gulf Shores

160 West Commerce Avenue , Gulf Shores, Alabama 36542

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.4

based on 959 reviews
88%
Recommend This Property

Ratings Breakdown

959reviews

  • 5 Stars
    636
  • 4 Stars
    168
  • 3 Stars
    73
  • 2 Stars
    44
  • 1 Stars
    38

Comfortable

By

November 10, 2019

club

No hot water due to shower plumbing not properly installed and not checked by the installer .

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Great place to stay

By

November 05, 2019

club

Great place. Clean and comfy. My mini fridge was loud in my room, but they moved me to a different room.

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excellent choice

By

November 04, 2019

club

If you believe in getting great value for a reasonable price this the property. I don't think you can find anything better. A very quiet and clean hotel.

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Great experience

By

November 03, 2019

club

Great room; bed very comfortable. Coffee pods in room good. Step in shower very nice. Staff nice

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Amazing customer service

By

October 30, 2019

club

Absolutely amazing customer service and extremely clean very attentive to customers needs

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Under renovations but still comfortable

By

October 26, 2019

platinumelite

Warmly greeted at checkin, very efficient. Small inconveniences due to renovations but overall a good stay.

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Lacking

By

October 23, 2019

platinumelite

The room was smaller than anticipated. The queen sized bed was more comparable to a full or double. The curtains did not close fully to allow privacy and we had to pin them closed. The pillows were severely lacking. They were so flat we might as well not had any at all. When we arrived in our room, the AC unit was off and you could smell the humidity and heat. This most likely accounted for the pealing paint and rust around the metal units and ceiling vents. The breakfast was smaller and limited choices, mainly in the form of carbs and sugar. When communicated with front staff, they appeared unconcerned and acted as I was annoying them to address issues. This hotel was sub-par to what I believe IHG standards should be held.

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False advertisement but good stay

By

October 23, 2019

club

While I was making the reservation I asked if I could get a room with a balcony. I was promised I would have one. We I checked in to the hotel I was told that hotel didn’t have balconies. The 800 personnel and the front desk personnel blamed each other. I was promised 10,000 points and they were never received.

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Great hotel for the price.

By

October 22, 2019

club

Great hotel for the price! Can’t beat continental breakfast!

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Great location

By

October 21, 2019

club

The stains on the floor and sofa made it appear to be dirty. It looked as if it was never cleaned from the past people although the bed was clean. Sheets were clean and crisp. I even checked for bed bug and found none. They even have the mattresses in slip covers.

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Great Trip !

By

October 19, 2019

club

Had a great time this past week. The staff were excellent and the room was very nice and clean. The beds were awesome, very comfortable. This is our first time staying here and it was a great experience.

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Great stay for a great price

By

October 19, 2019

club

Every time we visit Gulf Shores we book at this hotel. The staff is always friendly and helpful. The convenience of its location to restaurants and the shopping outlets and the prices are awesome. We will stay here every year we visit.

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