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Holiday Inn Express & Suites Helena

3170 North Sanders Street , Helena, Montana 59602

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
97%
Recommend This Property

Overall Experience

4.7

based on 962 reviews
97%
Recommend This Property

Ratings Breakdown

962reviews

  • 5 Stars
    752
  • 4 Stars
    160
  • 3 Stars
    22
  • 2 Stars
    18
  • 1 Stars
    9

Nice, clean hotel

By

November 15, 2019

club

Clean, spacious rooms. Nice lobby. The oven was out during my stay, so lack of hot items was disappointing. The lack of customer service to convey the problem was an issue also.

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Clean

By

November 13, 2019

club

Well maintained,thanks for the great stay and keep up the good work

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Good stay

By

November 13, 2019

club

The room was comfortable and relaxing. I would stay here again

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All around great place to stay

By

November 13, 2019

club

Great place to stay great staf good beds an a grate breakfast

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Terrible customer service

By

November 11, 2019

club

No problems with check in, room and facilities were clean, happy with the overall presentation of the hotel.

There was no hot breakfast provided as was advertised. Instead, frozen costco sandwiches were set out for me to cook myself in their microwave. When asked about this, the front desk just shrugged and said the oven was out. From there it was a disaster. No manager on site or even able to be reached on the phone. No apology. No solution. Finally offered to take $15 per night off our suite rate, which I declined (what kind of hot breakfast for 4 can you get with $15?) Called corporate. They said they would talk with the front desk who assured them they would do everything possible to correct the situation. Went back to the front desk. Nothing had changed except now they wouldn’t offer even $15 off the bill, and I was told I could “cancel the rest of my stay and leave” if I wanted to. Called corporate again. At least this time they were apologetic. Was told a manager would call me within 24 hrs. 48 hours came and went with no call. I callled corporate AGAIN. Finally was offered half my rate in the form of a check back.

Obviously I wont be staying here again.

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Stay often, great service!

By

November 10, 2019

This is a choice spot when I travel for business. I am always pleased.

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Stay

By

November 07, 2019

Very busy for checkin. Man took care of groups people in front of us

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Very nice stay

By

November 03, 2019

My first time staying here. Very clean. Nice clean room. Good breakfast

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Stay at Helena

By

November 01, 2019

I stay here for business allot. Usually a week at a time and I love it. Great service.

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Great hotel

By

October 28, 2019

platinumelite

We had a great time. I highly recommend this hotel for any reason.

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Comfortable bed and great bedding!

By

October 27, 2019

club

Love this motel. The bed and bedding are so comfortable.
Have always like the quietness!
Was only disappointed in that I was in great need of a hot relaxing bath and unfortunately there was no hot water.
However this will not stop me from staying there.

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Helena stay

By

October 27, 2019

Nice clean and comfortable rooms at a decent price. I recommend this hotel to anybody. I will stay there again.

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