 Guest Reviews
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92%
Recommend This Property
Overall Experience 4.5
92%
Recommend This Property
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Close to Family
By
May 19, 2022
This hotel needs a complete overhall of staff or atleast a good kick in the butt to them. They seem to want to blame everyone and everything but themselves. If they cannot keep help then there is a reason for this and it needs to be investigated.
When will full service return?
ByU.M.
May 05, 2022
I like staying at the HIE in Howell. It's relatively new and in good condition. My biggest complaint these days is the lack of full housekeeping services. Like daily exchange of towels, emptying trash, and making beds. I've faithfully continued to stay at HEI properties during the pandemic and have accepted the lack of service while continuing to pay the same rates. Now I'm being told the property can't find enough people to fill the housekeeping duties so everything is the same, just no masks. Maybe it's time to start paying the IHG members for their willingness to sacrifice the basic amenities by awarding daily point rewards (not just the standard amenity points) in exchange for the lack of daily housekeeping activities? I mean if I have to exchange my own towels, empty my trash, make my bed, etc. over a multi-day stay, I should get something back in return, no?
The printer in the business area for guests was out of toner and had been for 3+ weeks according to staff.
Last day I was there they had no cinnamon rolls on the breakfast bar. That's inexcusable! ;-)
Bath soap
By.Joe.
April 14, 2022
I understand the desire to save the planet, and I am willing to forgo showering with bar soap, but the canisters of shower soap need to be filled. The shower soap ran out after the first day in the room. This is a pet peeve of mine not just for this hotel but others that have this set up. You cannot see into the containers to notice they need to be filled therefore it becomes the responsibility of housekeeping to insure that they are filled. Obviously this is not happening at your hotel. I hope you do better next time or put bar soap in the shower.
A big issue in some rooms
ByRunnerGal74
April 09, 2022
I stay at this hotel often. Recently I was placed in a third floor room. It was facing the Arbys parking lot and since there were only sheer curtains on the window, the lot lights were extremely bright in the room all night. The road noise was also terrible. I had to use a sleep mask and ear plugs to sleep at all. Please make these changes soon!
Clean grounds. Poor mattresses.
ByWooJen1
March 27, 2022
We enjoyed our stay. The staff went above and beyond. They offered playing cards and offered a new coffee pot. Though I will say that the mattresses need to be replaced.
R e l a x a t i o n achieved.
ByQuackin' DUCK
March 14, 2022
Thank you for a good stay. We hope to visit again. Having the ability to book a room with a hot tub with jets is an incredibly, awesome option!!!! Please keep the hot tub rooms, we are all huge fans here. . . TV remotes in room 318 both were really a bit of a chore to figure out how to work and adjust the volume on one and the channels on the other. The room was really clean. The Mansfield toilets seem to have rocket-sounding-like effects and are alarmingly, loud. Since, we are loud people it isn't a big deal. Staff was nice and I was granted with what seems to be a now, rare, organized front desk, check-in experience. Nice to feel welcomed and appreciated. Both was had ! !
Nice hotel overall
ByJim01
December 03, 2021
Friendly staff, clean, quiet and easy parking. Breakfast selection was out of some items, even in the middle of serving times. We will return.
Comfortable bed
Bybubs21957
December 01, 2021
It was a very nice stay. Did not want to leave. Had a great time. Love how it is so close to the outlet.
Great stay
BySarahz85
November 30, 2021
Hotel had great amenities, was clean, quiet, well kept, great breakfast choices.
Comfortable bed
ByMama H
November 23, 2021
Everything was good. My only issue was there was red stain on carpet and it made the whole room “feel” dirty. I think more care should go into detail
Great Stay
Bykman3
November 21, 2021
Nice clean property in a great location. Friendly and accommodating staff.
Howell
ByMops
November 18, 2021
Great spot and great staff , will be sure to visit again . Can’t find a better hotel in the area