Holiday Inn Express & Suites Howell

Dear Valued Guest, We would like to thank you for your loyalty to IHG and for being a Spire member with us. We are very sorry for the inconvenience during your recent stay. The front desk attendant whowas working that evening is fairly new. The handicapped guest who was in that room was also a Spire member and the guest extended the stay an extra night. The front desk attendant noticed that you had two rooms for two nights all booked on points. He knows we always upgrade our Platinum and Spire members so he did just that with your two rooms and upgraded both rooms to suites not realizing they did not have a roll in sower. The attendant made a mistake and truly regrets the situation as it was not intentional to upset anyone. I know he had made sure your grandparents were moved to that handicapped room the following morning. The front desk attendant told me he personally helped assemble the handicapped items you purchased. The front desk manager called me at midnight that evening to make me aware he would refund 20,000 points for the one night that was disrupted. I felt our conversation went well Monday morning and when you stated you wanted 80,000 points for compensation we gave them to you. On behalf of my entire staff we all feel terrible for what had happend. It was a bad judgment call on the front desk attendant that day. We truly are very very sorry.

Dear Valued Guest, Thank you for taking the time to leave us a review. We are glad you found our hotel to be accommodating. If there is any else we can do for you, please do not hesitate to ask. We hope to see you again soon. Drew Kuhlman/Front Desk Supervisor

Dear Valued Guest, We are glad our hotel could exceed your expectations. We work very hard to make sure we are as accommodating as possible and that we are here for you. We hope to see you again soon!

Dear Valued Guest, Thank you for taking the time to leave us a review and we are glad you enjoyed your stay here with us. We hope to see you again soon! Drew Kuhlman/Front Desk Supervisor

Hello there! I was happy to be of service to you. I hope you found our hotel to be accommodating. I appreciate the time you took to leave us a review. Hope to see you again soon! Drew Kuhlman/Front Desk Supervisor

Hello there! It was a pleasure to meet and I am glad I could be of service to you. I hope you found out hotel accomodating and hope to see you again soon! Drew Kuhlman/Front Desk Supervisor

Dear Kimmi50, Thank you for taking the time to leave us a review, we appreciate it and we are also glad you found our hotel and the staff to be friendly and accommodating. We will be here for your next retreat! Hope to see you again soon. Drew Kuhlman/Front Desk Supervisor

Dear Valued Guest, Thank you for taking the time to leave us a review. I am glad you found out staff to be kind and professional, we work hard to try and be as accommodating as we possibly can. I'm sorry your bed isn't as comfortable as it could be. We are currently going through the motions of replacing the mattresses on all of our beds. So hopefully by your next stay you'll be on a brand new one! If there is anything else you needed please let me know. Drew Kuhlman/Front Desk Supervisor

Dear J Mac 36, It makes us incredibly happy that we have your recommendation. Thank you for choosing to stay with us and we hope to see you again soon! Drew Kuhlman/Front Desk Supervisor

Dear pam219, We are very happy you found our hotel to be perfect. We work very hard to make sure we are as accommodating as possible and that we are meeting your expectations. We hope to see you again soon! Drew Kuhlman/Front Desk Supervisor

Dear Valued Guest, Thank you for choosing us for your stay. We are happy you had a good stay with us and we hope to see you again soon. Drew Kuhlman/Front Desk Supervisor

Dear Valued Guest, We are happy you had a pleasant stay with us and that you found our hotel to be worthy of your recommendation. We hope to see you again soon! Drew Kuhlman/Front Desk Supervisor