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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.1

based on 465 reviews
81%
Recommend This Property

Ratings Breakdown

465reviews

  • 5 Stars
    265
  • 4 Stars
    90
  • 3 Stars
    41
  • 2 Stars
    35
  • 1 Stars
    34

Cleanliness missing

By

April 21, 2017

I'm a frequent business traveler who isn't the most picky, but the cleanliness in this hotel was not good. From moving the bedside table to find a plug in and the back of the table and area between the beds looked like it hadn't been cleaned in years to what looked like a cursory wipe down clean of the room were disappointing. The sink in the bathroom wouldn't drain, the refrigerator was turned off and the lock on the door was almost broken.

Then I got my colleagues bill under the door the next morning. Being a Platinum Elite you would think you would be treated better. No one even recognizes your status.

I will say that Taylor did have good manners and said she would call me back with an offer of additional points for my inconvenience, but I never got the call.

I'm in this area a lot and i'm not sure i'll stay here again.

Disappointed Frequent Platinum Elite Member

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Room was never cleaned for three days

By

April 20, 2017

platinumelite

There are some serious issues with this hotel. I do not recommend staying here unless you want to clean your own room, have rude front desk people not even make eye contact because they are too busy on their phones, or you want to swim in a cold pool or exercise in a broken down fitness center. There are other hotels in the area, don't waste your money.

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Front desk

By

April 19, 2017

club

Very friendly and helpful felt like family always there to assist with questions

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April stay

By

April 09, 2017

club

I enjoyed our time at this hotel. I wish there had been a hot tub. The pool was a little chilly.

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bushiness

By

April 08, 2017

Nice place to stay room clean but internet speed slow. Staff very nice

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TERRIBLE

By

April 07, 2017

The people at this hotel lie and steal. DO NOT STAY HERE!!! They've charged me a smoking fee and I am a NON SMOKER!! The GM won't even return ANY of my phone calls. DO NOT STAY AT THIS HOTEL. My room had trash in it, toilet was broken and no hot water and the GM doesn't even care. DO NOT stay here!!

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Great Hotel

By

April 02, 2017

I travel a lot on business and my stays are 10 hours long. I need a quiet room to get the rest I need. This hotel meet all my needs and the staff was very helpfull including a discount at a local restaurant. I recommend this as a great stay if you are in the area.

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TERRIBLE EVERY BIT TERRIBLE

By

March 31, 2017

Last weekend I stayed at this hotel. The customer service was terrible from the moment I checked in. The toilet was broken, water lukewarm and trash on the floor...among other issues with the room but tried to make the best of it. Checked out on a Sunday and LAST Wednesday got my bill via email and seen I was charged a smoking fee and I DON'T EVEN SMOKE!!! I called the hotel and got the same terrible customer service I got when I was there. Was given the name of the GM, told her the situation and she was going to look into it and call me back....it's been OVER A WEEK and she WILL NOT accept any of my calls, won't call me back NOTHING!!! I've called literally EVERYDAY and leave my name and number and she always "just walked out" I've complained to IHG guest relations numerous times and call them like everyday. They are appalled by the lack of care this hotel obviously has for its guest, and for a GM on top of that?! Incredible.

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great stay

By

March 28, 2017

club

wasn't sure what hotel to choose, I'm glad I chose this one. well rested and ate good.

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comfortable room

By

March 28, 2017

club

this location was perfect for where I needed to be at. restaurants everywhere and had a comfortable room. I would recommend it.

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nice pool

By

March 28, 2017

club

my kids enjoyed the pool and the breakfast. the front desk gave us extra blankets and pillows.

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rested well

By

March 28, 2017

club

they had plenty of restaurants around the hotel which made is nice for us to choose from

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