 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property
Overall Experience 4.6
95%
Recommend This Property
|
Excellent
ByHTC6
June 07, 2022
I stay in a lot of hotels. This was by far the friendliest staff I have interacted with.
No problems
ByVmntr
May 31, 2022
The hotel was clean, staff was friendly, breakfast was as expected.
Great service
ByMrgogetitb20
May 28, 2022
Always great when our crew comes through there...love the bar. Like that it's a lot of restaurants around the hotel. Everything is short distance. The hotel staff was great as usual. Bed was comfortable shower had great pressure
The breakfast
ByLoadieShenan
May 27, 2022
We found this breakfast to be one of the very best we have ever had at a Holiday Inn Express. Due to Covid precautions, it was prepared in small batches and served by one of the most gracious and courteous ladies you could find anywhere. Great selection, and HOT, not lukewarm like some other places
Great service
ByJLA3523
May 25, 2022
I was greeted by a friendly associate at the desk. The hotel is clean and well maintained. The rooms are spacious and very comfortable.
Comfortable bed
ByTarhell
May 10, 2022
The hotel was easy to reach off the highway. There is a Cracker Barrel and DQ nearby. The bed was comfortable and we had a good night's rest.
Best hotel in area.
ByBigNintay
May 01, 2022
Every stay my room is spotless! All supplies stocked. Tasty hot breakfast. Elevators, hallways, snack machine and ice machine area are always clean also. Staff always in a happy mood!
points
Bytraveler45103
April 28, 2022
This is was second night attempt to use points.
I was unable to use points, this hotel would not allow it. I attempted this at the time when the reservation was bring made.
points
Bytraveler45103
April 28, 2022
I was unable to use points, this hotel would not allow it. I attempted this at the time when the reservation was bring made.
Comfy bed -didn’t honor early checkin
ByDascott
April 26, 2022
This experience was just okay. As a former employee of IHG I know what the service should reflect and this stay did not reflect good customer service. I am a gold elite rewards member which wasn’t recognized, I didn’t get granted early check in even though I was told I’d be able to check in early and the room had Cobwebs in it.
On the old National Road
ByTonyWM
April 25, 2022
Because of the locale's extraordinarily rich history (Braddock Expedition, development of National Road, coal, clay, silk industries, The Narrows, etc., it would be well to use the region's story as a decorating theme, at least in the lobby.
Relaxing Stay
ByChook371
April 14, 2022
Just had a two nights stay and everything was Excellent. Perfect location and this stay was very enjoyable because of the Great staff and the effort they made us feel like family. Cheri was so helpful in answering all our questions about the area and how to get to and from the Rocky Gap Casino and other attractions in the area. Good clean rooms and bedding was extra comfortable. Traveling mostly IHG for over 42 years I have had many different hotel experiences and I know when a property is properly maintained and upgraded. We will be back and hope to see everyone soon. Great staff and very friendly and caring.