 Guest Reviews
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94%
Recommend This Property
Overall Experience 4.6
94%
Recommend This Property
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Convenient hotel, hot breakfast is good again
ByCoconutz
April 27, 2021
I've stayed at this hotel several times, as I frequently have to stay overnight in Lakeland. The room is clean and the coffee maker works (but needs more creamer/sweetener). The bed is NOT as comfortable as many other Holiday Inn Express locations. The bathroom has a tub (I don't like tubs), I'd prefer a nice, walk-in shower. Room, bathroom are clean, fridge works, TV is fine, AC is easy to control (thank goodness, I don't like AC while I sleep). Staff was pleasant and the hot breakfast has reappeared although they serve it for you, but I'm ok with that. No substantial complaints. I'll be back.
Clean room and excellent customer service.
ByKimm
April 22, 2021
Room was very clean and staff was excellent!! Very accommodating and considerate. Only thing I suggest is bring your own hand sanitizer because all theirs smell like straight vinegar. Other than that amazing!
Good hotel and even better location
ByMinnesota
April 21, 2021
Very good location. Lots of food options around. Nice hotel. The pool looks awesome but we didn’t have time to take a dip. Parking lot is smaller but that wasn’t an issue during our stay.
Clean room
ByJeri
April 20, 2021
The room was very clean. The sign in was a little clunky. We were offered the on-line sign in and were told we would received confirmation when our room was ready, but never did. We called the hotel and the front desk just said that 3:00 was the check in time and they had "staff ready to check us in". Not a smooth experience there, but the rest of the stay was great.
Good bed, good pillows.
ByCharlie
April 20, 2021
Good bed, good pillows., The sink is too small in the bathroom, in the bathtub shower it is very slippery. Could use another handrail. Also should change towels every day, and make the beds on request
Nice for a quick stay
BySnk1312
April 20, 2021
The staff was amazing. Food was not superb. Rooms outdated but ok. Parking limited out front.
Will Be back if only to get a good night sleep.
ByMiami68
April 19, 2021
My arrival was excellent, friendly staff, and good service.
But the best part I finally got an excellent good night sleep. I want to know the brand of the mattress. Let's face it the 4 most important thing to come back to a hotel are: Friendly staff, good service, cleanliness of hotel and bathroom, and GETTING A GREAT NITE SLEEP.
Which I did.
Congratulations on that. Please let me know the type and brand of the mattress.
Thank you
Great room!
Byrikiniki
April 17, 2021
My fiancé and I enjoyed our "staycation" in a King jacuzzi suite. We were treated great by the front desk staff - wonderful customer service. I'm sure it's due to covid, but the breakfast options were sparse and not enticing at all. That is my only complaint, otherwise comfortable and clean room!!
Overall Good
ByRichcu
April 16, 2021
Everything was good, from check in to check out. All was quiet, pool nice, sufficient parking. nice Staff
My stay
Byjazz
April 13, 2021
Very comfortable nice staff clean property would like more options for breakfast
Really a well kept hotel
ByNew York guy
April 12, 2021
Great place for stays and staff was extremely friendly. Breakfast bar was carefully attended and kept very clean.
Great Location
ByHank
April 11, 2021
Staff was very helpful. Room were cleaned. Location was excellent to places We needed to visit.