Rated 3.6 out of 5 by 132
reviewers.
Rated 5.0 out of 5.0 by Marine252 All good...
Enjoyable trip...no issues what-so-ever... Thanks!
February 24, 2014
Rated 1.0 out of 5.0 by you know who absolute worst hotel ever
Upon arrival I stood at the front desk for 3 min before I was even greeted by the 2 individuals behind the desk. I understand that one was in the middle if doing something in the system but common courtesy is to acknowledge the individual and say that you well be right with them.
I was then given a room upon getting too the room we realized that the TV was not working. I called down they could not get it to work so was re-locating us to a room down the hall. When we got to the room it was right next to the elevator, that's all we heard was the elevator going up and down and people talking. I called the front desk and asked if I could please be moved again. We were then moved up a floor to a room which again the TV did not work, I called the front desk Kyle answered I was speaking to him about the TV not working then one of the people we were with said that theirs didn't work either and they had unplugged it and plugged it back in then it worked. So we did, and it did turn on so the girls and I were laughing and I told Kyle it was working, I then proceeded to unpack some things, when I tried to change the channel it did not work, so I again called front desk unfortunately I got Kyle on the phone ,, I said sorry but your going to have to come up and fix TV it's not working, at which time he answered me BY RAISING HIS VOICE and basically yelling at me with "well is it or isn't it ..you just told me it is now your telling me its not' to which I replied who the heck do you think you are talking to me like that I'm paying a heck of a lot of money and I won't be spoken to that way.. I asked his name# this is when I found out who had been servicing us this whole time# he kept asking about the TV VERY rudely is it or isn't it after the 5th time he answered me only to then get even louder n the phone yelling at me and over top of me talking .. then said will be up and hung up on me. I have NEVER been spoken to in the manner..this was totally unacceptable thankfully Anthony came to the room and fixed the TV and tried to smooth things over for his fellow employee. He was very professional. The girls all 15-16years old were sitting in the area where breakfast was served playing a game of apples to apples when Kyle walked in and turned he light of on them, not saying a word, they were quiet and not hurting anyone unlike the boys who were running all over the hotel.
After going to sleep that night we woke up in am to no TV again ,, we had a game so before exiting room I called and asked that they have someone come and fix it. That was at about 8am. We got back 5 hours later and it still hadn't been looked at. And my room had not been cleaned by then or for the rest of the day. I had to go request clean towels that evening at 10pm
Again the next morning no TV working upon leaving asked again that it be fixed I came back 6 hr later it was still not done when I walked in I was told that they were giving me a new one right then.... really 6 hours later...I also didn't know that it takes over an hour to get an ice bucket I had to go to front desk for one.. totally pathetic
I asked each day to speak to a manager never was there one there I was handed his business card every time.
My kids play travel ice hockey I have been in MANY hotels this is the absolute worst one I have ever been at.
And they wouldn't comp me a night for all the inconveniences I was just handed a card. Where is your personal touch? Your customer service?
There was absolutely no where for us to go and sit at anytime of the day once breakfast was done they shut and locked the doors. There was no common area except the bar never have I experienced this.
And there was a comedy show sat night and there was absolutely no where for us too park . we are staying at the hotel paying for the rooms and that includes parking and there was no where for us but accross the street.
February 21, 2014
Rated 3.0 out of 5.0 by Jack584905840 Great for Casual Travelers not that great for IHG Platinums & Business Travelers
I have stayed in this hotel for several different occasions now and can form a good opinion. This is a good hotel that is great for casual non visitors who need to stay a night or two: Large rooms, very clean, lots of amenities including indoor pool and good gym, nice standard HIE breakfast, comfortable beds, good location by the highway and mostly quiet. In room amenities like nice microwaves and largish refrigerators as well as plenty of plugs make stays comfortable. Climate system works very well as well. Internet if fast, there is a lot of light in the rooms. Adjacent bar and restaurant accessible from inside the hotel are handy.
However it misses the point somewhat with business travelers who are looking for a home away from home with regular longer stays because of lack of attention to detail and doing just the passable minimum: Lack of elite recognition as in upgrades. Despite the fact that there were better rooms available each and every time I checked in as a Platinum elite (I always check with the IHG app in the parking lot) I never got upgraded. I was "recognized" with a single bottle of water and greeted as a Platinum member about half of the times by the front office staff, who are somewhat aloof in general in my perspective. The closets are somewhat short to fit dress shirts whitout having to turn them sideways and there not enought hangers for a full week's of business clothes #3 pants, 5 shirts#. The pillows are labeled "Firm" and "Soft", but they are all the same "Lumpy". The water pressure in the showers is too low to take a comfortable shower. There are cookies in the lobby but tend to disappear by 5 PM and never have a second batch made. Some days there are not hot protein options for people who do not eat pork for breakfast. Omelets are always the "Denver" type containing ham. Mixing with cheese omelets on ocassion would be a good idea. Paying better attention in room assignments and not assigning groups of children close to business travelers would also be a welcome and thoughtful consideration. About half the time, the "new" mouthwash put by the housekeeping does not have the foil seal #It litteraly takes one second to check whether it does and do not leave it for the guest if does not.#
Again those are just nuisance-type details #other than the non-recognition of Platinum entitlement to upgrades, which is major, but does not affect many people# that would make this hotel go from "good" to "excellent". Attention to detail is a big thing and usually the differentiating factor for frequent business travelers.
February 21, 2014
- 2014-03-03
- bvseo-cps-pl-PRR
Latham,
New York
12110
