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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 855 reviews
94%
Recommend This Property

Ratings Breakdown

855reviews

  • 5 Stars
    625
  • 4 Stars
    149
  • 3 Stars
    42
  • 2 Stars
    25
  • 1 Stars
    14

Clean, comfortable, and quiet

By

December 29, 2019

club

I stay here often and am always pleased with the cleanliness and helpful staff. The beds are comfortable and the rooms keep sound out well for a more relaxing stay.

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Lubbock

By

December 22, 2019

platinumelite

Nice property, nice staff. Stay here Everytime I am in Lubbock.

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Good

By

December 19, 2019

Good, breakfast could be better. Scrambled eggs. Not only omelette option and thicker bacon

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Uncomfortable Hotel

By

December 18, 2019

Our experience was so uncomfortable that we cut out trip short.

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Clean BUT

By

December 17, 2019

club

Unable to shower as the water was cold. The shampoo and conditioner dispenser were empty

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Clean but inhospitable

By

December 17, 2019

club

My TV did not work for my one night stay. The attendant offered to move me but it was later in the evening so I told her it was too inconvenient as I was tired and unpacked.. While discussing my room I asked to get a water and I thought I receive free water but was told I did not so I purchased two, which was expensive. And then went back to the room without tv for the evening. I could hear my neighbors next to my room, 327. I also received an odd and not requested 5AM wake up call, wondering if that was an accident or a tempermental attendant. Check out on door states 12pm checkout, which is generous, but I asked for a later check out and was told check out was 11AM and new signs have not been posted. I was given 12pm check out. The only part of my stay that was a relief was the cleanliness. Everything looked nice and tidy.

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Good stay!

By

December 16, 2019

club

I enjoyed it all and I would recommend this location to others.

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Nice Stay

By

December 11, 2019

club

We stayed here on our way to San Antonio from Denver and on our return trip as well. This was a well kept property with friendly efficient staff and clean and quiet rooms. I would recommend this as a place to stay.

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Loved out stay

By

December 11, 2019

I will definitely recommend this hotel. The staff was friendly and the rooms were accommodating. I really felt at home.

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Always a good bed

By

December 06, 2019

club

The thing I like most about every Holiday Inn Express is the consistently good bed

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very clean

By

December 02, 2019

Hotel is nice and clean. Beds are comfortable. Some of the staff was not very professional and nice. Breakfast was not great.

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Lubbock stay

By

December 02, 2019

club

The front desk needs training on how to treat people of color

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