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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 446 reviews
92%
Recommend This Property

Ratings Breakdown

446reviews

  • 5 Stars
    318
  • 4 Stars
    76
  • 3 Stars
    22
  • 2 Stars
    18
  • 1 Stars
    12

Quality Stay

By

May 30, 2017

platinumelite

Nice clean room with helpful staff. Breakfast is so so but free. Staff had good recommendations for dinner around town.

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Good hotel for business purposes

By

May 29, 2017

club

good hotel, very friendly staff, location at highway crossing, no restaurants or shops in close proximity.
Big comfortable rooms with good amenities, standard breakfast.
Cleanliness of hotel room questionable, I doubt the floors get swept or vacuumed regularly. Had spiders webs in my room. Bed comfortable, slept well

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Friendly staff and great rooms

By

May 25, 2017

club

The staff was friendly and helpful. The rooms were quite nice and spacious.

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Grandson College Graduation

By

May 25, 2017

platinumelite

Great hotel and staff. Hotel area was very quite. Very good location to access all areas of Lubbock. Will stay here again when we are in the area.

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Clean Hotel

By

May 24, 2017

club

Hotel was clean and staff was friendly. Easy to find and easy access on and off the freeway. Beds are comfortable and you have options for firm or soft pillow.

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Great Service

By

May 22, 2017

club

Fast check in/out. Friendly employees and very professional.

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Relaxing stay

By

May 19, 2017

I enjoy the friendly atmosphere and the smile when I arrive after a long day of work.

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Holiday Inn Eexperience

By

May 17, 2017

club

The staff at the Holiday Inn was very friendly. The breakfast was delicious. The staff at breakfast was friendly. The Internet access was fast and easy to use. My room had some problems that were not addressed. I stayed two nights and my room was never cleaned (bed not made, coffee not refilled, shampoo not refilled). The lotion bottle left the first night was empty. The thermostat in the room wouldn't work, the shower head was broken, and the bathroom sink was backed up. I stood waiting at the front desk for many minutes. Overall, mixed feelings. I expected more from Holiday Inn.

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Nice Motel

By

May 17, 2017

club

Enjoyed our stay at this Holiday Inn. The only concern We had was the slamming door noise from people going in and out of pool area.

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Housekeeping did not attend to my room

By

May 14, 2017

platinumelite

Stayed here many times and the hotel is usually in good shape with a responsive staff. Very disappointed this last visit, mostly because of poor housekeeping and disinterested staff.

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Nice place, especially liked the staff

By

May 06, 2017

club

So friendly staff. Very much welcome after a grueling drive from western CO in slow and blizzards.

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Great stay

By

May 05, 2017

Was passing through town and stayed at this Holiday inn express. Had a great experience. I will stay again next time though town

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