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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.6

based on 747 reviews
96%
Recommend This Property

Ratings Breakdown

747reviews

  • 5 Stars
    541
  • 4 Stars
    145
  • 3 Stars
    38
  • 2 Stars
    14
  • 1 Stars
    9

Not the service level I expected

By

January 16, 2018

This hotel is by far the worst HIE I've ever stayed at. The staff seemed unconcerned with meeting the guests needs. The cleanliness of the hotel was very lacking. In my room, the sofa bed was full of food crumbs. The room was lacking sheets for the sofa bed. The carpet could have used more care in vacuuming. I witnessed other guests with cleanliness problems in their room as well. They had at least 3 room moves due to unclean rooms, including one room that had blood stains.
In addition, the hotel only had a few rooms booked, and when we checked in, we asked if anyone delivered pizza to the hotel. We were handed a menu and went to our room to place an order. When the driver showed up, the desk clerk "had no idea who ordered" and wouldn't help the driver track me down (they pizza place wrote down my contact info wrong). I find it difficult to believe the desk clerk had no idea who ordered pizza. As a result, my pizza took almost 2 hours to finally get to me and the shop remade it due to the delay and failed delivery attempts.

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