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Rated 3.6 out of 5 by 108 reviewers.
Rated 1.0 out of 5.0 by Broken TV I was bullied into buying a TV. Never used the TV during my stay. The TV when turned on was broke. The manager told me everyone watches TV despite me telling him that I did not arrive back to the hotel till night. Would not let me back into the room until I bought a $385 TV, which I could have bought at Walmart for $150. The worst hotel experience I have had in 25 years of business travel. July 7, 2014
Rated 4.0 out of 5.0 by viaje no me gusto que al añadir una noche no me hayan proporcionado lo equivalente al desayuno de ese dia. July 7, 2014
Rated 3.0 out of 5.0 by Empowerment Employees in the front counter lack on empowerment. I did arrive to the hotel on Saturday June 28 at 11:15 am, the employee on the front counter told me that my room was not ready, weird!!! When I asked when it will be ready she told me that the my room could be assign if I pay half rate for the getting to the room before 1:00 p.m.. I ask for the manager and for my surprise the manager was not in the shift, he will arrive at 2:00 p.m. I asked her to check why I need to pay half rate for just two hours if she has the room available. She limit to say that is the rule that the manager establish... she apologizes multiple times, but that is the rule. Employees should be empower to make decisions that to not harm the company but satisfy the customer. I will definitely stay in Holiday Inn again, but maybe not in this one July 6, 2014
Rated 2.0 out of 5.0 by Excepción a la regla Soy socio Priority Club y suelo hospedarme en hoteles de esta cadena. Me había quedado hace ya algunos años en este hotel con una muy aceptable opinión en todos los aspectos, sobre todo por la inmejorable ubicación en la señorial Paseo de la Reforma. Veo ahora que los años han hecho literalmente estragos, desde el estado lamentable de las toallas y cobijas hasta el estruendoso ruido del equipo de aire acondicionado, acusando años de uso y desatención. Aunado a lo anterior, una asignación equivocada, extraña y a más alto costo en mi reservación, necesidad de que una persona de Mantenimiento tuviera que abrir mi habitación (¿?) "es que no tenemos Sistema para darle las tarjetas señor" y otros menesteres han hecho que en mi reencuentro con este hotel, mi evaluación sobre el mismo sea un lánguido Regular. Lástima que no haya tenido la precaución de leer las abundantes críticas vertidas en este espacio y que evidentemente giran en torno a los mismos temas. July 1, 2014
Rated 3.0 out of 5.0 Bueno y todo normal SI excelente el tema de limpieza en calidad de servicio de personal un poco mal pero todo bien nada con importancia la pase bien la verdad July 1, 2014
Rated 4.0 out of 5.0 by Cama comoda Esta muy bien la ubicacion y el servicio de recepcion y reservaciones muy bueno June 30, 2014
Rated 5.0 out of 5.0 by REFORMA 222 EXCELENTE UBICACION, EXCELENTE SERVICIO. LA SEGURIDAD ES MUY BUENA Y TODOS LOS SERVICIOS QUE OFRECES SON EXCELENTES A EXCEPCION DEL CENTRO DE NEGOCIOS (EL SCANNER NO FUNCIOBA) Y LAS TOALLAS YA ESTAN UN POCO VIEJITAS.... June 29, 2014
Rated 4.0 out of 5.0 by Internet No pude conectarme Estuve dos fines de semana consecutivos y no estuvo aceptable ni para internet en iPad ni en celular June 22, 2014
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