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Rated 3.9 out of 5 by 49 reviewers.
Rated 5.0 out of 5.0 by Comfortable room Room was chilly upon arrival however warmed quickly. Internet was a little difficult to log on, however, once on worked great. Breakfast was excellent. Snowed on arrival date and walkways and entryway not cleared. February 28, 2015
Rated 3.0 out of 5.0 by Holiday Inn Express in Midlothian I give this Holiday Inn Express three stars. Pros The hotel is clean and is reasonably quiet. Staff is friendly. Cons Only one light in the bathroom worked. A/C unit was much too loud. The fan should be replaced. The staff indicated they would have these items attended too, but since I only stayed one night I can't be sure. The furniture layout could be improved by moving the bed away from the window. February 23, 2015
Rated 5.0 out of 5.0 by Great Service This is the best Holiday Inn, Service is EXCELLANT!!!!!!!!!!! The Front Desk Clerk Shawn is the best! He is always polite, very helpful and always calls the room after 10 minutes to see if you got into your room safely and that everything is okay!!!!!!!!!!!!!!!!!!!!!!!!!!!!! February 21, 2015
Rated 5.0 out of 5.0 by Friendliest staff ever Never met a friendlier and more accommodating staff than at your hotel. I got sick upon our arrival in Richmond, but the comfortable bed helped to speed me on my way to recovery. One suggestion: The toilets could be a tad higher, but that's a minor issue. February 19, 2015
Rated 5.0 out of 5.0 by Wonderful Emergency Stay We stayed in this hotel because of an area electrical outage during an extremely cold snap. We left home around 10 PM and checked in around 10:30 pm. The smell of freshly popped popcorn was wonderful when we entered the lobby. The attendant was very welcoming and check-in was very easy. The room was clean and well decorated. Most importantly the heating was very effective. The bedding was great and we had a great night of rest. February 19, 2015
Rated 3.0 out of 5.0 by same thing every morning The hotel served the exact same thing every morning at breakfast. Check in service was fast and the staff was friendly. Room was not very well kept up: paint missing, bathroom mold and cracks February 14, 2015
Rated 5.0 out of 5.0 by Great stay and very comfortable beds We had a very relaxing time the staff were very friendly and helpful! Very comfy beds! February 12, 2015
Rated 4.0 out of 5.0 by Good location Hotel location is really convenient. Breakfast level is better than other Holiday Inn Express. Room and service are average level. February 12, 2015
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