Rated 4.6 out of 5 by 97
Rated 2.0 out of 5.0 by Sam&Molly Poor Sleep, Bad Service
I have stayed at many Holiday Inns across ontario, including the Ottawa airport. I have never felt the need to write a review before because the stay was as expected and pleasant. This stay was not. In my view when staying at a hotel, you are paying for a nice comfy place to sleep in between activities, unfortunately it was the good sleep part that was impossible during our last stay. When we arrived at hotel room looked nice and normal as usual, when we arrived back to hotel after winterlude activities it was 11 pm. We had booked a room with a pullout and a separate area for my son as he enjoys this. After pulling out the bed I saw it was very damaged to the point of not usable,the frame was bent and broken, it was also unmade with a large stain on mattress. As it was almost midnight and to late to ask to change rooms of have repairs done my son had to sleep in bed with me - we both had very poor sleep due to this.
I notified the front desk, by answering machine, the next morning. Around noon a repair man came to set up time to fix, he was pleasant and told me he knew it was broken but had not had time to fix.
When we arrived back at hotel late second night I called front desk because no towels were left while out. Instead of offering to bring up they told me to come down and get them as I must have left do not disturb sign on door, which I did not. The repair man had been in there during cleaning, not myself.
When getting son ready for bed night two saw bed was again unusable, this time the top portion would not go down all the way,leaving mattress on large slant with big gap in behind. Again it was to late to have someone come fix. Again had poor sleep, and no couch to sit on as well because bed would not even go back in now.
Upon check out told staff, and was told I should have informed them right away, making it my responsibility. I informed them it would have been to late to move or fix and was given a small discount off stay. I had come to expect much more from Holiday Inn then I received. Poor sleep and lack of space due to bed taking up whole t.v area wreaked trip, combined with poor service wreaked trip, was not even offered one free night or a credit for redo trip at some point. Was treated like somehow situation was my fault.
February 10, 2014
Rated 5.0 out of 5.0 by BourcierR Clean with pleasant and proffessional staff
Check in with was fast and efficient, place was clean and elevators in good order, room was clean and a nice layout. room comfort was excellent. nice breakfast and gathering area, check out was also fast.
February 3, 2014
Rated 5.0 out of 5.0 by Nunavut Girl Love, Love This Hotel.
I have stayed at this hotel several times and will continue too. The staff are great, very accommodating, helpful and friendly. The rooms are always clean, love the full breakfast and its location...
Would not stay anywhere else..
January 9, 2014