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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 459 reviews
91%
Recommend This Property

Ratings Breakdown

459reviews

  • 5 Stars
    281
  • 4 Stars
    112
  • 3 Stars
    37
  • 2 Stars
    16
  • 1 Stars
    13

New & clean. Friendly staff as well.

By

二月 23, 2017

A tip for late check out. Room keys are automatic deleted at noon. Need to stop by front desk to inform them before leaving or when returning to avoid lost of time in reset the room key to access the room after standard check out time.

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wifi is slow at night

By

二月 22, 2017

wifi is too slow at night. it took few minutes to just open a page.

AC is too noisy

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Great service

By

二月 21, 2017

club

Upon checking in our family was greeted by a friendly front desk and offered us a cold bottled water for each of us. We had the suite and it was a little tight for 4 people. We had a comfortable stay and the service was great. Will definitely be back. Thank you!

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Business travel

By

二月 14, 2017

platinumelite

Good service .. pool not very big and the gym is very small. Rooms are very clean and breakfast was good.

Posted byHotelStaff
二月 20, 2017
Dear Jays, Thank you for your review! We hope you will visit us next time your travels bring you to Pasadena. Safe Travels!
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Clean Rooms and Accommodating Staff

By

二月 13, 2017

I would recommend this hotel in a heartbeat. Clean, comfortable, and great staff. The only thing that I think could be improved would be the internet. It was pretty spotty.

Posted byHotelStaff
二月 20, 2017
Dear Pam6622, Thank you for taking time to provide us your feedback, but most of all for your five star review! We are delighted to hear you would recommend our property in a heartbeat. It is the feedback like yours which pushes us to strive to provide our guests with a memorable stay. Thank you for choosing us, we hope to see you very soon!
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Access

By

二月 13, 2017

platinumelite

Would have preferred to have stair access...elevator was slow.

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The good and the not so good

By

二月 12, 2017

club

Good: the room was neat and clean and the staff were excellent - very helpful and pleasant. It is not close to downtown but fairly quick (10 min or so) drive.

Not so good: the lighting in the room was really low - very difficult to read. The A/C plug had to be reset to work. The fact the staff knew right away why the AC was not working indicates this is not new. Why not update the air conditioning? The pillows were uncomfortable; only one type available.

Posted byHotelStaff
二月 16, 2017
Dear sue22, Thank you for staying at our property and for providing us with your feedback. We will be sure to forward your comments to management regarding the lights, and A/C problems. Regarding the pillows, please know that all rooms in our hotel include soft and firm pillows as per IHG standards. Furthermore we hope that you will give us a second opportunity to accommodate you, we will be sure to make it a memorable one. Have a great day!
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Great staff

By

二月 08, 2017

club

This was my home away from home for 2 weeks while doing a lot of heavy unpleasant work for my elderly uncle. The staff were so nice! It was great to come home to clean, tidy and friendly.

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comfortable bed and great service

By

二月 06, 2017

platinumelite

This was a very nice hotel for the price. It was very clean and the service was great. The rooms were large and had good lighting. Internet worked well.

Posted byHotelStaff
二月 07, 2017
Dear Xeddy, We truly appreciate you taking the time to provide us with a FIVE star review! Thank you for your kind words and we hope to see you soon if your travels bring you to Pasadena, Ca. Have a great day! Kind Regards,
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Great Location - Friendly Staff

By

一月 29, 2017

platinumelite

One of the newest and nicest hotel in the area - with a very friendly staff willing to help with directions. Clean, model rooms plus a very nice breakfast area. Indoor parking is also available. I would highly recommend this hotel.

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员工友善,床铺舒适,早餐丰盛

By

一月 26, 2017

club

前台人员入住及退房效率高,酒店房间整体舒适,卫生;早餐品种齐全,该有的都有,符合不同口味的住户;停车方便,安全。

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Mmm yeah, NEVER AGAIN!

By

一月 24, 2017

club

Down right the smallest room or "suite" I have ever stayed in.

Posted byCustomerCare
二月 04, 2017
Dear Hfox247, Thank you for being an IHG Rewards Club member and for posting your comment. Guest satisfaction is of the utmost concern to our hotels and they are committed to making every possible effort to provide comfortable accommodations. I'm disappointed to learn that you were letdown by the size of your room. I sincerely apologize for any inconvenience it may have caused you. This review has been taken seriously and expect that your next stay will be nothing but excellent. I have sent you a private message to regain your trust at our hotel. Once again, thank you for staying with us. Sincerely, Lera Case Manager IHGService
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