 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property
Overall Experience 4.5
92%
Recommend This Property
|
Great to be back
Bydapp
March 17, 2020
We practically always stay here when visiting our family who live in the area. Super rooms and service along with an awesome breakfast.
Relaxed
ByZerotios
March 15, 2020
it was peaceful we enjoyed our stay.. i hope that they do train better the front desk person (man). But other then that we had a good time. We both slept like babys. We will be staying here other night in the future.
Comfortable
ByChris
March 13, 2020
I was very comfortable and satisfied in my room. In the morning, breakfast was great.
Good location; good hospitality
ByDavid
March 11, 2020
The hotel is excellent at most things. The staff are great, the rooms are clean and well lit. There are not as many plugins as I would like but more than most hotels. The only problem was with the breakfast. The single staff person worked VERY hard but was overwhelmed by the demand and the slowness of the kitchen to produce food. Every day of my stay this resulted in long food lines, wasted time, and frustrated customers.
Great hotel with very friendly customer service!
ByMichael123
March 10, 2020
I am a frequent guest at the Holiday Inn Express in Pasadena, CA, and I highly recommend this hotel. The manager, Annie Hsu, and her team of good employees always make me feel at home and they do a great job. The hotel is consistently clean and comfortable and the customer service is excellent!
First time stay.
ByOCCAT
March 10, 2020
Overall very nice clean staff was incredibly accommodating.
excellent
ByClark11
March 08, 2020
excellent location would return at a later. Would recommend.
Very good experience
ByDrom
March 07, 2020
Would stay here any time. Staff are very friendly and are very good at what they do, simple as that.
Mediocre at best
ByFreshCo
March 05, 2020
Overall one of the worst Holiday Inn’s I have stayed at in some time.
Dated and did not look like the pics when booking.
A Very Good Choice!
ByKCtiger2015
March 05, 2020
This was my second stay at this Express. The first was in the new wing, which was a SPACIOUS single king. This also looked like a brand new room, completely different than any previous HI Express room I have seen.
This stay, I was (I think upgraded) to a suite in the original building. This room included a sofa, and two televisions. The room looks a bit dark, but I can live with that, to have a sofa and coffee table in the "living room".
The bed was typical HI Express, which is to say, very nice. The mattress was quite comfy, and with a choice of soft, or firm pillows, you are likely to have a good night's sleep.
The bath is large enough for peak efficiency, and in addition to the permanently-fixed shampoo, conditioner and body gel in the tub-shower, this property includes designer lotion and mouthwash--the latter, a really nice touch if you have to be out and about for a long day.
Breakfast included a choice of scrambled eggs OR a cheese omelette, a choice of turkey sausage or bacon, biscuits and gravy plus the usual bread, bagels etc, with cold cereal and yogurt. Add in low-fat or skim milk and FOUR juice choice (incuding guava!), and you should find something to your liking--unless you are unreasonable.
I really find plenty to like at this property, more than at even pricier hotels. Even if it is a few miles out of your way, consider staying here.
An excellent choice in Pasadena
BySnoresGently
March 02, 2020
This hotel is conveniently located just off the 210 freeway, however, there was no excessive traffic noise. There is shopping such as drugstore and Sprouts nearby. The hotel was modern and very clean, the bed comfortable, the room fairly spacious. Super friendly staff. Breakfast included many options and was served in a nice, airy area just off the lobby.
I can’t complain about anything at all and would recommend, and stay again.
Another excellent stay at Holiday Inn Express
ByMhorn0509
March 01, 2020
Great stay, friendly staff, hotel was clean. No complaints.