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Holiday Inn Express & Suites Perryville I-55

2020 Jefferson St. , Perryville, Missouri 63775

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
97%
Recommend This Property

Overall Experience

4.7

based on 166 reviews
97%
Recommend This Property

Ratings Breakdown

166reviews

  • 5 Stars
    143
  • 4 Stars
    15
  • 3 Stars
    2
  • 2 Stars
    1
  • 1 Stars
    5

Some Desk staff not people oriented

By

May 22, 2019

club

Room not made up when we returned at 5PM. Wife called desk who tried to insinuate we had put a do not disturb sign on door and left it on and at 1 PM they won’t clean room. My wife told her we took it off at 8:30 AM when we went for breakfast, we then left the hotel at 9 AM with a group of friends. Upon returning and finding our room not made up my wife called the fron desk who first provided the lie above then said they had a cleaning crew still working and would clean the room, my wife told them we did not need it cleaned now as we were in it and only needed towels. The desk staff lady then told her she could cone and get them. At this time I went to the desk and talked to the lady, she was non responsive to our issues, did not apologize and the only thing positive from this woman is that she gave us clean towels. As I was talking to some friends in the lobby the manager came to me and apologized to me and I told him everything that had happened. He sounded as though he was sincere but only he can know that. His wife the next morning apologized again for what happened and I do appreciate both of their apology's. My thoughts are that she is untrainable in working with the public in matters of disagreement and should be moved to another job. Other then this problem this is a great hotel with a super breakfast bar. I do recommend it for your stay, just stay away from the grouchy front desk lady. Sorry I don’t have her name. Long hair, in her 30s with glasses and lighter brown hair.

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