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Holiday Inn Express & Suites Portland-Jantzen Beach

2300 North Hayden Island Drive , Portland, Oregon 97217

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 891 reviews
91%
Recommend This Property

Ratings Breakdown

891reviews

  • 5 Stars
    587
  • 4 Stars
    202
  • 3 Stars
    50
  • 2 Stars
    28
  • 1 Stars
    24

Clean and restful

By

December 23, 2019

club

I arrived road weary and late. I was greeted with enthusiastic energy and refreshingly helpful staff. I could not be more pleased with my quiet restful stay. I checked out with a correct bill, a full tummy and a fully rested self. Can't ask anymore than that. The staff was outstanding.

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Quiet and good location logistically

By

December 23, 2019

I always try to check in late so to meet Bob with the night staff. He's a very personable person and will help you feel very good upon check in. The hotel is quiet and you can get some good rest which I really like.

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IN RESPONSE TO "CUSTOMER NO CARE" ANSWER

By

December 22, 2019

club

LAST TIME I LOOKED POLICE AND SHERIFFS WORK FOR GOVERNMENT AGENCIES, THEREFORE THEIR IDS ARE ISSUED BY A GOVERNMENT ENTITY.

AS TO YOUR STATEMENT " Please understand that a valid government-issued I.D. is required for check-in to secure all our guests' safety."

THAT IS A BUNCH OF BULL! UNLESS YOU RUN A CRIMINAL CHECK OR CREDIT REPORT, YOU WOULD NOT KNOW IF THE GUEST IS A DANGEROUS CRIMINAL.

I AM SURE YOU DO NOT DO THIS.

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Great service

By

December 22, 2019

club

The front desk was so helpful! She set me up on the rewards program and was really good about making a return reservation!

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Comfortable bed and super clean!

By

December 18, 2019

club

Great place to stay. Quiet, comfortable bed, good WiFi service, and very clean.

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DISRESPECT

By

December 14, 2019

club

UPON CHECK-IN THE CLERK ASKED FOR GOV'T ISSUED I.D. I SHOWED MY RETIRED POLICE CREDENTIALS WHICH THEY SAID WOULD NOT BE SUFFICIENT AND DEMANDED A DRIVER'S LICENSE. THE ASSISTANT MANAGER WAS OVERSEEING THIS. BY DOING THIS THEY DISRESPECTED ALL POLICE AND LAW ENFORCEMENT PERSONNEL.THEY SHOULD BE FIRED! THIS HOTEL IS ALSO A PART OF THE HI EXP ON VAUGHN IN PORTLAND, OR. I HAVE STAYED THERE AND HAD NOTHING BUT GOOD TO SAY ABOUT THAT HOTEL

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Great service and good value

By

December 09, 2019

club

This place was very clean and well maintained. We had a problem with noisy neighbors right above our room (kids jumping constantly) and asked for some resolution. Leo, the manager, and Eliza, the front desk clerk got right on it, and ended up moving us to a better room on the top floor at the other end of the property. They also adjusted our price. We felt respected and not just as "customers." We truly sensed CARE in the way we were treated. We would seek out this place in the future.

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Convenient location

By

December 09, 2019

Nice clean hotel. In very close proximity to all things in Portland. Pet friendly! The customer service from Ms. Jordan was unmatched.

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Great Stay

By

December 01, 2019

club

Great location, neighborhood not so good but the staff more than make up for it. We will be back.

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Beautiful Quiet Property with Friendly Management/Housekeeping

By

November 29, 2019

A beautiful tree lined property just off the 5 next to the Columbia River which makes it quiet and peaceful. Clean rooms, friendly management and housekeeping staff. I really enjoyed the DTV with all the channels. You'll be able to make some new friends if you take some peanuts and feed the birds and squirrels.

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Great place to get away as a couple with in room Jacuzzi

By

November 26, 2019

club

We love the in room Jacuzzi. Bed too soft, in the morning we has backache. Wish bed is a lot firmer. Great complimentary breakfast buffet with soy bean milk.

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Fine place to stay, at a decent price.

By

November 25, 2019

Fine place to stay, at a decent price. Clean room, decent breakfast spread.

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