 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property
Overall Experience 4.6
95%
Recommend This Property
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Staff and facility
ByCarl
September 13, 2017
Great and friendly staff and very clean facility. Nice selection of equipment in the workout room. Pool was closed for maintenance during my stay.
Reservation Mix Up Pool Closed
ByAj1906
September 11, 2017
My fiancé checked us in as we had our 10 month old daughter and she was needing mom when we arrived. Something happened with our reservation our room got switched and somehow showed we had a double reservation which had us checking in on the 3rd 2 days after our arrival, on the 1st . When my fiancé asked about a discount for the trouble at check in he was met with opposition, I went down to the front to inquire about this as well and was told they had already discounted the room, they had not the room was cheaper because we got bumped out of our suite. The female front desk employee (did not have a name tag) finally agreed to discount the room due to the mix up and due to the fact, the pool was closed for maintenance as well and we were not informed beforehand. We were told at that time the pool would be open mid-way through our 7-night stay, this did not happen when we asked at the front desk again we were told it would be 2 more weeks. The room itself was clean and comfortable, at night however you can hear the train as well as the cars in the parking lot below, we stayed on the 4th floor. Breakfast was good offering the usual fruit, cereal, bagels, and yogurt. We loved the egg white omelets, biscuits and gravy, and they also had a pancake maker. Overall the staff was helpful and friendly loved the housekeepers and the lady in the breakfast area always had a smile and a good morning for us. Besides the noise and the pool closure we had a decent stay and would consider staying again in the future.
good stay but hard bed
ByBetty
September 10, 2017
The hotel itself was fantastic the staff was great, but the bed needed to be more comfortable
Staff
By
September 08, 2017
We have loved coming to your hotel yearly since you opened, we loved the Southern hospitality so much, this year, except for the front desk person who checked us in, the warm and friendly atmosphere seem to have gone. Before the people who at front desk would greet you when you pass the desk, not now, the people who cleaned your room were friendly now I don't think they understand or speak English as could not answer when I asked for a bag. The room was not as clean as in the past and the sheets were not changed even though we asked for clean. there were not sufficient cups for coffee. The hall you can tell were only vacuumed in the center not the edges. The hotel was just not as clean as in past years. Breakfast staff again either did not speak English or chose to ignore not the Friendly southern charm of "Morning ya'll how you doing" . I wish the wonderful Oklahomans were back in charge and the lovely Oklahoma people were still working there.
Great staff
Byonthegodad
September 05, 2017
We chose this hotel on our way to the Choctaw Labor Day festival, primarily for the indoor pool so my daughter and her friend could swim. We drove four hours and upon arrival were informed that the indoor pool was closed and had been for some time for renovations. The clerk was VERY apologetic and offered to cancel the reservation, but having driven for several hours and not being familiar with the area we chose to stay. The desk clerk offered to make chocolate chip cookies to make the girls feel better and also offered IHG points, but this really didn't make up for the dissatisfaction of disappointing the kids and paying for something we didn't receive. Other than noisy people above us late at night the rest of the stay was good. The beds were comfortable and the room was clean.
Average hotel
ByHeather
August 30, 2017
This hotel is average. Beginning to show the wear and tear of usage. Need to a bit more aware of what needs to be maintained. The room I was in had loose tiles in the bathroom and cobwebs in the corners. Just little things that can grow into big things if not taken care of.
Excellent stay
ByCharlieOne
August 29, 2017
This is the second time this year we have stayed at this hotel and it was excellent both times. Would stay here again and would hands down recommend it again. Side note my wife is a vegan some non dairy for her coffee as many pepole are lactose intolerant. Anytime in area would definitely stay here hands down.
Always great service
By
August 26, 2017
Check in is always quick and professional. I am always greeted as a Gold Rewards customer and given top notch service. My room was the king bed room this time and I slept like a baby.
A
ByMr Smith
August 09, 2017
Clean!
Top notch - comfortable bed, free wifi, very nice breakfast.
Awesome
ByYuyo
August 04, 2017
Ive been staying at this location on a weekly basis, for thelast 6 mos. The rooms are very clean, staff is friendly, courteous, facilities are fairly new, i use the gym all the time its got everything you need for a decent wirk out.
Great Stay
ByTBAMA
August 03, 2017
This was a great stay and would recommend it to anyone
Holiday Inn good choice
ByTraveler
July 31, 2017
I can always count on Holiday Inn for consistent quality