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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 405 reviews
95%
Recommend This Property

Ratings Breakdown

405reviews

  • 5 Stars
    307
  • 4 Stars
    67
  • 3 Stars
    15
  • 2 Stars
    12
  • 1 Stars
    4

Good value

By

February 25, 2017

club

I chose this property for a recent business trip in Sacramento. I wanted to stay in Sacramento but there were no suitable hotels with availability. But I'm glad there weren't because this hotel was a great find. Staff were pleasant, the room was clean and I got a great nights sleep. Those are the pros, which outweighed the cons for me. Those being that I had to deal with a busy commute to downtown Sacramento the next morning and the included breakfast was a disappointment. I was looking forward to a hot breakfast of the usually provided scrambled eggs but instead, it was a horrible western omelet! I ended up eating instant oatmeal. Overall, the included breakfast was not a dealbreaker, but I have stayed at other properties which provided far better options. If you don't mind the congested commute traffic to downtown Sacramento, this is a good option.

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Outstanding staff very accommodating

By

February 25, 2017

club

Previously stated . Each of the desk staff was outstanding, I was in town attending a memorial, I requested a late checkout and without hesitation my request was granted. The following morning I was told if I needed a longer time to phone the desk and it would be granted.

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Loved the bed and pillows

By

February 24, 2017

club

I was very comfortable here I slept really good and was very happy with the room

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Great staff

By

February 24, 2017

club

We were forced to evacuate our home at a moments notice due to impending flood conditions. The young lady at the desk was sympathetic, and helped us continue our stay on a day by day basis by monitoring cancellations. When we received the ok to return home, she was flexible with the mandatory 24 hour cancellation policy. Unlike the Holiday Inn Express on Five Star Rd in Rocklin, who refused to be flexible with the notification even after explaining our situation.

Based on this flexibility and understanding from the Galleria Holiday Inn Express, I will continue to stay in your hotels in other locations, other than the one in Rocklin.

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Roseville

By

February 21, 2017

The stay was excellent allowed me to meet famity and friends that I have not seen in a while

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Great friendly service and relaxing sleep

By

February 16, 2017

club

The staff was very friendly from the front desk to the cleaning service including the breakfast servers. They were very polite and willing to accommodate my needs. This hotel is in an excellent location, close to many restaurants and shopping stores. The bed was extremely comfortable and, combined with the nice service, this hotel offers a very relaxing and pleasant stay.

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nice

By

February 15, 2017

club

Everyone and everything was perfect. It would probably be great in the summer when the pool would be useable.

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Galleria Stay

By

February 12, 2017

platinumelite

High quality property, everything is clean and updated.

Negatives or areas for improvement:
1) Insufficient parking for if the hotel is full.
2) Insufficient lighting and side access security doors, in rear and side parking spots for safety and comfort ... especially at night or rainy days or late arrivals.
3) Food - wish they had more fresh fruit selections and quantity.
4) Value - with the stay was $20 - $30 cheaper.
5) Something every customer uses 100% - for something this impt and used, why does the soap have to be so small that it does not lather ... cheap !

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Stay

By

February 12, 2017

club

Ok for the location. Close to all. Breakfast is just the standard out of the box choices

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Great Place close to Galleria

By

February 11, 2017

club

Great place. Conveniently close to Galleria and corporate businesses.

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Comfort

By

February 09, 2017

club

I stayed at this hotel during my business travel. I always stay here when I come to Roseville. The beds/pillows are comfortable.

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GREAT OVERNIGHT EXPERIENCE

By

February 08, 2017

WE WERE LOOKING FOR A HOTEL CLOSE TO THE LOCATION OF A FREINDS BIRTHDAY PARTY. BEING A IHG MEMBER, I BOOKED THIS HOTEL AND ASKED FOR EARLY CHECK IN. UPON CHECKING IN I WAS TOLD THEY UPGRADED US TO A SUITE AT NO EXTRA CHARGE FOR BEING A IHG GOLD MEMBER. THE ROOM WAS AWSOME AND THE STAFF WAS VERY FREINDLY AND PROFESSIONAL. WISH WE HAD MORE THAN ONE NIGHT TO STAY THERE. WILL BE BACK AGAIN.

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