 Guest Reviews
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78%
Recommend This Property
Overall Experience 4
78%
Recommend This Property
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River walk Area
ByRexjeep
August 08, 2016
I was first taken back by the outside of the hotel. It had bars on the front and back windows, making me wonder about the neighborhood. The parking was tricky since there is limited space around the hotel. However, there is parking nearby and it was easy to get in an out of it once you learned the process. The staff was great. The fact that it once was the County Jail gave it a unique feel and culture and we had fun talking about it as a result. I think saying it is a River Walk hotel is a bit misleading the river walk is three blocks away. So be advised. Yvvone the breakfast hostess was on her game and did a great job of keeping every thing stocked. The pool is very small for practical reasons and so be advised if you plan to swim that it may get crowded. Thursday we had it all to our selves but Friday just too crowded. We felt the value was good for the hospitality. The front desk people were attentive and helpful.
FYI this hotel is on the Haunted Hotel tour
ByChasteek
July 28, 2016
Pulling up to the hotel and not remembering the history, I thought...great, bars on the windows...I picked a good one to stay at didn't I. haha I was not aware this was a known "haunted" hotel. I knew it was an old jail and had history but was not aware of the other. When I told the front desk about it she was very understanding and actually offered to not charge me and also help find another hotel. Because we were only staying one night and it was late I decided to venture it out and tough it out. After talking to staff more about the history and them pointing out certain characteristics and laughing along with other people staying and their takes on the whole mystery it made the stay even more fun.
I really have zero complaints about the hotel other than make sure you take extension cords. There are no outlets near the beds.
Cool theme, nothing special
ByHouBuff
July 26, 2016
Old Jail is cool, but seems like its too small to be a hotel. Since changes can't be made to the building
Nice to stay at a historic site!
ByChocdoll9
July 26, 2016
The staff were very friendly and helpful. I really enjoyed the quiet atmosphere of the hotel and the fact that it was away from the busy areas of San Antonio. The short distance to everything including the river walk was great and made it easy to see more because we didn't have to worry about parking.
Hotel Staff
ByBlackberrimad
July 25, 2016
The hotel staff and the guest were the most friendliest people i have ever met.
Worst holiday inn I've ever been too!
Bysdmddm1
July 21, 2016
I did like this place. I know it is an historical building but it smelled musty and moldy. The air conditioner was awful and we were hot all night. The hot tub did not work, the water did not get very hot in the shower, and there was a bee in the room that we had to kill! The staff was great and the breakfast was excellent, but we checked out early because it just felt icky and uncomfortable.
Great breakfast experience
ByEDLG
July 18, 2016
Yvonne provided an excellent breakfast experience.
Don't plan on breakfast
Bycaspertraveler
July 18, 2016
The breakfast area is small and couldn't find seats. Tried different times still no seats. Front desk will not transfer incoming calls to your room unless caller knows room number, so make sure anybody who may need to contact you knows your room number or cell number.
Friendly Staff but Disappointing Room
Byjon751
July 18, 2016
First the good - the staff was friendly and did their best to resolve issues when we notified them.
Unfortunately the cleanliness and overall condition of the room left something to be desired. The most offensive was the musty odor which I assume is mostly due to the age of the building.
Although the history of the building is intriguing, I would not stay here again.
smooth experience and comfortable
Bychrystalrena
July 11, 2016
Great check in and helpful staff! I enjoyed the variety of breakfast options, elevator was a little to slow, pool is small however it was very private
Business
ByJensdolphins
July 08, 2016
Great location to Market Square as well as the Riverwalk. Excellent staff and very interesting hotel due to it used to be the Bexar County Jail.
Parking was only $10, that is a great deal and it was just across the street! Not a very good lot as it fills up quickly and is a bit awkward but still convenient.
Attentive staff
ByRanger Gil
July 08, 2016
We received exceptional service from staff. They responded immediately without hesitation and with a smile on their faces