Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
74%
Recommend This Property

Overall Experience

3.9

based on 781 reviews
74%
Recommend This Property

Ratings Breakdown

781reviews

  • 5 Stars
    355
  • 4 Stars
    198
  • 3 Stars
    87
  • 2 Stars
    74
  • 1 Stars
    67

Has lots of potential

By

October 17, 2017

platinumelite

From the the time i heard “I need you to go parrk back there, this is a staff only parking” by a rude valet parking person (big guy with a beard) I knew the kind of service I should expect. Hotel outside look was nice, no parking so we are forced to pay extra $15 which is not bad, Front desk were friendly and thats about as good as it gets. Old look, old lamps, not a good maintenance department and bad smell. Still with a new management it has a lot of potential.

Read More
Read Less

Decent location on Riverwalk

By

October 16, 2017

Staff was great. Breakfast was subpar. Couldn’t adjust the air conditioner. My room key failed twice. Two days in a row. Pain in the rear when you’re dragging bags around.

Read More
Read Less

Terrible night

By

October 15, 2017

club

It was awful. Will never stay there again. Very noisy all night. Furniture was falling apart.

Read More
Read Less

Travel

By

October 14, 2017

platinumelite

Nice hotel to stay at with historical value on a quiet street. A bit off riverwalk but staff iris very nice

Read More
Read Less

Decent Hotel, Decent Location

By

October 14, 2017

platinumelite

Slightly away from the more expensive River Walk area hotels but close enough to walk to the Market Area and River Walk / Alamo areas. Decent breakfast and great staff met needs.

Read More
Read Less

Nice place

By

October 14, 2017

club

Nice place to stay with friendly staff and good breakfast.

Read More
Read Less

Needs work

By

October 11, 2017

club

I have stayed at this location before and not had any problems. This stay started bad and continued to get worse as the stay progressed. I will question my decision to stay at this hotel in the future.

Read More
Read Less

Great location and value

By

October 03, 2017

We have stayed here several times and have been pleased overall with the rooms and service. Some renovation this time and only valet parking. Trolley is near by making it convenient to the River Walk , the Alamo, and the Market Square. Good value.

Read More
Read Less

Friendly and helpful

By

September 29, 2017

club

Yes,there was some remodeling going on. But that didn't detract from the whole experience.
We were greeted by friendly and helpful valets, and that friendliness carried over to the front desk staff. Our check in was easy and questions answered knowledgeably. I was pleased with the room and its cleanliness.
I think the only negative was how small and shallow the pool was. But somehow it worked for us.
It seemed like everything was within a block or two of the hotel. I'd call this a great location.

Read More
Read Less

Great time

By

September 28, 2017

club

Staff was extremely helpful. When Savannah found out it was our anniversary she gave us a small present. Really enjoyed our time.

Read More
Read Less

Valet parking

By

September 28, 2017

Not so bad and safe valet parking. In downtown San Antonio is a good option to include parking.

Read More
Read Less

Great breakfast

By

September 27, 2017

platinumelite

I was not pleased with this hotel and would not recommend it. However, the breakfast was good and the food attendant was very nice.

Read More
Read Less