 Guest Reviews
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70%
Recommend This Property
Overall Experience 3.8
70%
Recommend This Property
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GReat location
ByF0001
December 04, 2019
The location is the key, close to San Antonio Riverwalk, Texas, many restaurants and walking distance to tourist destinations.
Great Stay
ByChucky
December 03, 2019
They upgraded my room for free, close to the venue.
Overlooked the Little Things
ByFoghorn31
November 30, 2019
Interesting property, it is a historic Austin jail. It was the first jail that not made out of wood. Overall, we were disappointed with several things. We were in one of the suites at the end of the hall. Room is dark and could use at a minimum 1 more lamp. Bathroom is small with minimal counter top space. Some days maids would leave our wet hanging towels (We are glad to help the environment), but also leave us the same amount of clean towels Sometimes they would
leave us new bar soap and/or lotion, sometimes not. We had to ask the maid for a note pad, pen and do not disturb sign. TV remote never worked right, even after a few attempts by maintenance. The bed is one of the highest I have ever slept in, almost had to take a running leap to get into it. A first for a hotel. Due to the layout of the room, there is a nightstand only on one side of the bed, so no lamp or outlet for one person. Only one small trash can in the room (Told by a maid that management took one out to cut costs on trash bags,) Water pressure in the shower was fair at best. HIE now uses bulk shower gel, shampoo, and conditioner. Fine with me as long as they actually lock the bottles in so they don't fall out when used and so others cannot tamper with them. Breakfast - we were at the property for several days. The hot offerings were the same or 80% of the time. Never any bacon, only once plain scrambled eggs. Breakfast area was kept clean and well stocked. Location - only a short walk to the bulk of the Riverwalk. Parking -Either pay $17 + tax for valet or find your own pay to park. Staff - very friendly and helpful. Pool - very small, maybe 10 feet wide by 30 feet long.
Nice hotel
ByJas freeman
November 29, 2019
Nice small hotel. Elevator was slow but everything else was good.
Great Location, Great Facilities, Centrally located
ByDrew
November 27, 2019
Great Location, Great Facilities, Centrally located.
Breakfast far exceeded expectations.
Parking
ByTraveler
November 25, 2019
They only offer valet parking , and it’s for small to medium size vehicles. And charge 19 dollars to park your vehicle !!
Pretty hotel but costs high for vallet parking
ByTacky2019
November 20, 2019
It's my personal experience but I had to bring my stuff from the car to the room a lot. Vallet parking personel keeps urging me to finishing up. And the parking costs $17.00/ day, which is not pleasant at all.
Excellent location and services
ByMexItalian
November 19, 2019
This Holiday Inn Express is located close enough to the Riverwalk without breaking the bank. The beds are super comfy and the pillows are amazing. The staff was always friendly. And the 24/7 valet service is an added bonus.
quick visit to San Antonio
Byscott Traveler
November 18, 2019
Stayed at Holiday Inn Express - San Antonio. Nice place, friendly and helpful staff. Walking distance to River Walk. Great room, modern, clean and fresh. I recommend this hotel.
Tough Location for Riverwalk Experience
ByKSWheat
November 16, 2019
This is a remodeled/renovated older property. There is construction outside the hotel which makes it an uncomfortable place to walk, particularly at night. It is just outside the core Riverwalk area. Other than a Domino's Pizza, there is no adjacent dining. Thankfully, the hotel keeps a security person at the door to the property, which makes it better for taking ride shares to-from the property.
Great staff, subpar bathroom
Bysaw33
November 16, 2019
I liked this location - the area is under construction, but seems to b improving.
The staff was really excellent and helpful.
The bed was on the high side, but really comfortable with very nice bedding.
I did not like the bathroom layout; I had to close the door to block out the night light shining over my bed.
Loved it
ByPlay
November 13, 2019
Great place clean, awesome location. Close to river walk and next to the market. Both accessible at walking distance. Not a fan of the parking service