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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 916 reviews
87%
Recommend This Property

Ratings Breakdown

916reviews

  • 5 Stars
    524
  • 4 Stars
    228
  • 3 Stars
    78
  • 2 Stars
    49
  • 1 Stars
    37

Messed up reservation

By

October 15, 2017

I reserved 3 rooms for 2 nights, then called the hotel directly to cancel 1 room for 1 night. The person I spoke to on the phone cancelled the room for the wrong night, even though she and I discussed the exact night I wanted to cancel. When the rest of our group arrived the 2nd night, their room had been given away, there were no other rooms available and the newcomers had to sleep on rollaways in the remaining 2 rooms.

The staff on duty (NOT the ones who messed up the cancellation of one night) were very helpful and apologetic.

This hotel was not convenient to any restaurants or shopping. Thank heavens for taxis and the shuttle.

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Great Staff and Travel Friendly

By

October 15, 2017

We stayed at the Holiday Inn Express the night before our travel, as we had a very early flight out of Boston the next morning. This was a great place to stay, as it offers long-term parking packages and transport to and from the airport at no additional cost. The Holiday Inn Express offered exactly what our group needed in terms of accommodations and transportation.

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running from peril

By

October 13, 2017

club

My family and I live in Puerto Rico and traveled to Boston to bring my niece to her father.

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Excellent

By

October 12, 2017

I have been to two of these hotels and this one is the best so far hands down. Best service from the crab side to the front desk. Pleasant and kind staff members. Since I will be coming back and fourth to the hospital for the next six months I will be staying at this hotel Saugus ( Logan Airport) hands down.. Thank you for wonderful service.

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Comfortable room and good food

By

October 11, 2017

club

The hotel that I stayed was very clean and comfortable. The breakfast was very diverse and delicious and my children loved that. I would like to stay this hotel again when I travel this area.

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Clean

By

October 11, 2017

club

Rooms were clean- my stay was less than 12hrs because I was catching an early flight.

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Stay on 10/6-10/7/17

By

October 11, 2017

club

We stayed at the holiday in for our wedding. The staff were amazing, super helpful, knowledgeable and professional. Nicole helped As planned every detail of our stay starting about 9 months ahead of our wedding. Our guest had nothing but good things to say about the staff. They were so attentive to every detail!

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below average in Holiday Inn hotels

By

October 06, 2017

Staff are different than any of the Holiday Inn hotels, they are more like a robotic, I stayed there for 4 nights, and didn't get a chance to talk any staff, they are passing you like not seeing you, the last day I did not get the hotel receipt from under the door, same when I checked in, the staff seem save any words when he could possible not to say.

In the room, the desk is too close to the AC outlet, the AC just blows to your body, made me very uncomfortable.

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clean

By

October 03, 2017

clean..close to airport..shuttle was great..breakfast was nice...staff were great

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Good value

By

October 03, 2017

club

We stayed here when attending a friend's wedding. Rooms were clean, but had a slight odor (ours did)... I did not complain about this, but I'm sure the hotel would have changed our room if we had asked. Bed was comfortable, and pretty quiet, given its proximity to Rt 1.

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Great service

By

October 02, 2017

club

No comments !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!'!!!!!!!!!!!!!!!!!!!!!!!

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Older Hotel but Comfortable

By

October 01, 2017

free parking, the road is a little difficult, staff was great, rooms were ok

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