 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
97%
Recommend This Property
Overall Experience 4.8
97%
Recommend This Property
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One night stay
ByDJW837
November 17, 2020
Well check in was great, and I got the room I requested, but as I am getting ready for a wedding that I was cutting time close, the floor around AC was soaked. On our way out to wedding I asked the front desk to maybe put a fan on floor because of the moisture. Got back with wife and newborn and nothing was done. Floor still soaked. Went back downstairs, and asked for a new room. We wound up getting tow double because the king room offered was downstairs. I have a baby, luggage and all the fixings that come with little ones to move. So I just settled for room across hall. Double room was fine, but with pack and play it’s tight. First time in a while I wasn’t wowed by staff at IHG hotel.
good experience, very clean hotel
Bygus c
November 13, 2020
Very clean place.
staff very helpful
plenty of places to eat at short distance
Great Service
ByDave sr.
November 12, 2020
My encounter with all the staff was exceptional. They went out of their way to accommodate all of our requests. Especially the woman manning the buffet. She was both expedient and accommodating as well as personable and friendly.
Review Of Stay
ByGavin23
November 12, 2020
excellent experience. staff was polite, helpful and professional
Birth day
ByDr. Ed
November 04, 2020
Very clean close to important places , Friendly staff. They are able to help with your needs
Cleanliness and Friendly
ByJosh
November 03, 2020
The place is beautiful. Some of the most friendly staff that I've encountered and very helpful. I would recommend and would stay again.
Great stay
ByA visitor
November 02, 2020
Staff was very pleasant, room was very clean and comfortable. Housekeeper done a great job for my 5 day stay. The only issue I had was the numerous people I've seen not wearing face masks when In common areas and elevators or the hotel. I was here on business and can not risk the chance of a 14 day quarantine because of negligence of others.
Very quiet and clean
By70EFL
October 31, 2020
Thank you Holiday Inn at Trinity. I have stayed at your hotel several times due to hospitalization at the Medical Center. I have always been treated with kindness and professionalism at your reception desk. Your rooms are clean and sanitized and comfortable beds. I feel safe staying at your hotel in this time of Covid.
A Little Piece of Peace in a Time of Uncertainty
ByCarol
October 25, 2020
The hotel was lovely, but the staff made the stay absolutely great. Everything was clean and sanitized regularly. I think what we like most was being able to sit outside at night in the beautiful back area. There were comfortable seats, and a couple of fire pits burning. It was a nice respite to safely sit outside and look at the stars. It offered us quiet serenity in this uncertain time in of our lives.
Ok
ByJoyce
October 23, 2020
When making the reservation, I specified THREE adults. While showering I noticed it was not a bath towel, but a bath mat. Why only two bath towels if you specified three adults. Only one wash cloth. Shared bath gel, not even a bar of soap for the shower. Gross. There is NO idea what these refillable bottles are filled with. I had to step in the shower to get liquid soap to wash my hands. My feet, which had been in shoes all day, left marks on the bottom of the shower. That means the carpet/floor was that dirty. Breakfast was handled by a woman, not own personal self. And yes, I called and asked Patrick if there was breakfast. No mention that you had to have a middleman handle your food. You couldn't even look at see what flavor yogurt was available. Sometimes you want to pick out your own omelet. Maybe COVID just ruined traveling.
Clean and friendly
ByFLgal
October 17, 2020
A friendly staff. Clean new facility. Great walk in showers.
Best stay ever
ByRemy
October 14, 2020
After my visit I became a member because I liked it so much