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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.4

based on 417 reviews
94%
Recommend This Property

Ratings Breakdown

417reviews

  • 5 Stars
    259
  • 4 Stars
    106
  • 3 Stars
    18
  • 2 Stars
    18
  • 1 Stars
    16

Utica MI Holiday Inn Express

By

July 19, 2017

club

I think the room was very good. mostly solid surfaces that do not retain odors.Mattress was perfect level of comfort-firm with a soft enough surface that cradled without sinking in. The shower was well above average with loads of water pressure and hot water came up quickly. Don't plan on eating breakfast here...unless you don't eat breakfast.There was nothing appetizing or worth consuming. Oranges, apples, and bananas (bananas appeared for only one day) were there for whole day (in the darkened dining room-rather uninviting) however there were no other snack items or drinks available for guests like most hotels are providing these days. I found the price of the hotel was rather high end not to provide simple guest provisions and certainly better food choices for breakfast.

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Good potential, poor execution

By

July 16, 2017

club

This hotel is being remodeled. The new rooms have great potential. However, they really need to hire new contractors. There were things ridiculously out of square. There is no way these were professional contractors. The TV alone was off enough my wife asked me to "Please Straighten that up, It's Driving Me Nuts". The cabinet in over the microwave was off more than 1 1/2" from one side to the other. The carpet sections, glued sections, had multiple gaps int eh hallways.. there were many more concerns with the contract work as well.

Over all however, the staff was very nice and pleasing. I would stay here again for that reason alone. I do not know how the price compares to others in the area but it seems a nit high for what i am used to.

It was close to several restaurants and a big mall.

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Great breakfast and nice updated rooms

By

July 12, 2017

club

Couldn't have been happier with the quick check in, clean updated room, quiet hotel, great breakfast, and quick checkout!

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4th of July

By

July 07, 2017

Clean facility, friendly staff. I bed was comfortable. The pool is small, but perfect for relaxing and having fun with family.

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Fantastic Hotel with Memoable experience

By

July 06, 2017

club

Been a long time since I received a high level of hospitality. Great amenities, comfortable sleep, and everything you could ask for in a home away from home. I have already begun recommending this hotel to family and friends. Thank you holiday inn:)

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Enjoyable stay for a wedding

By

July 06, 2017

club

My husband and I had a wedding to attend and this was the chosen hotel for the room block. We chose to stay after the ceremony, before the reception and they accommodated us. Amanda was great at check-in. The rooms are updated and very comfortable. There was some noise from the other wedding guests outside while trying to sleep. Other than that we slept well. The breakfast looked good, but we left before the hot stuff started at 7am. It was fully stocked at 4 AM, so we grabbed a few things and went on our way. I would recommend this hotel and look forward to any future Holiday Inn Express stays I have.

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Sound Sleep

By

July 01, 2017

platinumelite

This was a very brief overnight stay during which I needed to sleep soundly. Mission accomplished

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Great place to visit

By

June 28, 2017

club

Had a great visit here with family n friends.. the area is surrounded by many many this vs to do and places to eat

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New Room, Great Service

By

June 28, 2017

club

Hotel room was newly remodeled. Everything was nice and clean. The breakfast was good, had a good variety. Hotel staff was courteous and friendly.

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Nice hotel

By

June 24, 2017

club

Nice place to stay. Has a pool and fitness center. In the middle of a remodel.

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Clean comfortable rooms

By

June 23, 2017

Excellent staff, clean comfortable rooms, good breakfast.

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Where does my luggage go?

By

June 12, 2017

I stayed in a new King Suite. They just renovated the floor I am on and my room seems to be missing a standard item. There is no where for me to put my luggage, besides the floor. I could use the coffee table, but that is not what it is for. I called the front desk and they looked and it seems the new rooms don't have built in stands like the King Executive suite and there are no stands. So my options are coffee table (which is highly inconvenient) or the floor. Also, the placement of the desk is odd as my "phone table" has an Ethernet jack, but my desk does not. Seems like things may have not been thought through when designing the new room. I normally don't post reviews, but the fact that something so simple as a luggage stand is not being provided, I thought this should get some attention.

The front desk person was very friendly and said they would see if they could find a stand for me. I opted to just say, if they don't come with them then don't worry.

I'm sure I wont be the first one to say something about this. I have never been in a hotel (including the new formula blue designed hotels) where I had no luggage stand or luggage bench.

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