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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 496 reviews
92%
Recommend This Property

Ratings Breakdown

496reviews

  • 5 Stars
    351
  • 4 Stars
    88
  • 3 Stars
    19
  • 2 Stars
    21
  • 1 Stars
    17

Clean, quiet, and comfortable

By

April 28, 2017

club

We were passing through town and found this nice fairly new place with firm bed and good breakfast bar. It was nice to use the pool to relax in. This is one of the few nice hotels that takes pets, too.

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Best Hotel in Syracuse

By

April 26, 2017

club

I stay in this hotel twice a year. I've never been disappointed. Hotel is always clean and comfortable. The price is always a bargain. Breakfast is satisfying. The last time the hotel manager put us on the fourth floor so that we would not be bothered by a sports team visiting.

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Great customer service

By

April 25, 2017

club

If I owned a business my first impression of Ashley is she would make a great employee. The Holiday Inn should be grateful to have an employee like her. The gentleman in the morning were good also. Even the breakfast server.

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Hotel clean and well kept.

By

April 24, 2017

club

Enjoy the pool and hot tub,had grandchildren with us and the love it. One things I would suggest is putting a area food location that deliver or direction. This hotel is out of the way and being from out of town made this hard.

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Great mattress

By

April 24, 2017

club

I love the mattresses at this hotel. The rooms are clean and the breakfast selections are good.

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Quiet Stay

By

April 20, 2017

club

If you are looking for a clean, quiet stay, this is the place. The breakfast was great and included many different choices. Liked it so much, we stayed here again on the way home.

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Excellent as always

By

April 17, 2017

Friendly staff, courteous and demonstrate concern about making sure the stay is a good one

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Dairy Carousel stay

By

April 14, 2017

Very clean, well kept and spacious rooms. Would like to see the staff take note when an event is going on in the area and cater to the guests a bit more based on their schedules. Being at the location for the Spring Dairy Carousel, our day along with many others began much before 6am so was never able to take advantage of the breakfast that was offered, and which we were paying for.

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Good place

By

April 11, 2017

club

Not far from attractions , quiet , cozy , good rates

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Nice place to stay

By

April 09, 2017

club

We went for some races at the fairgrounds and it was quite cool out. We wound up spending most of our time at the hotel relaxi,g. It was quiet,clean and comfortable. Not near anything walking distance but it w as s nice.

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Clean

By

April 02, 2017

Room was clean and comfortable. Breakfast was hot and there was plenty of choices of food.

Staff is excellent and welcoming.

Good value for your stay.

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no pillow options no phone

By

March 31, 2017

platinumelite

20 years at HI express first disappointment.
Hard to find and close to nothing

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