 Guest Reviews
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91%
Recommend This Property
Overall Experience 4.5
91%
Recommend This Property
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Not comfortable beds, way over priced
ByPlapta
March 13, 2020
Over priced, beds not comfortable, pillows not supportive, no discounts for seniors or vets
Great hotel
ByGymmom
March 10, 2020
This hotel far exceeded my expectations! The bed was extremely comfortable and overall a great property. We had the king w/jacuzzi tub and it was very nice. The room was very clean and the toiletries were great. Choices at breakfast were great and tasty. Front desk staff were very nice and helpful. My only complaint would be where our room was located. T was by the elevator so it was a bit noisy.
Staff makes this hotel!
ByMissy Maria to
March 07, 2020
Theresa always helps and exceeds all expectations at the front desk. She represents hospitality and the IHG brand. The morning front desk young lady was helpful too.
great hotel
ByKimL
March 05, 2020
I enjoyed my stay. No problems. I was there for a conference and it was exactly what I expected.
excellent overall stay
Bycsmith
February 27, 2020
this was a fine place to stay, very clean and very friendly staff. will certainly come back
Good experience
ByMetro
February 21, 2020
The staff was friendly and helpful. The room was clean. I would stay in this facility again.
Anniversary night
BySeashell442
February 20, 2020
We stayed for our one year anniversary in a jacuzzi room. The room was awesome staff was great breakfast was fresh and delicious
Friendly Staff, Ok Hotel
ByTvl2
February 19, 2020
We arrived at check in time and room wasn't ready. Staff was friendly and apologized. But the lobby is right next to the automatic doors so we while we waited we were blasted with cold air (in the teens) every min or so. Hotel is dark and outdated. Doesn't have a crisp, clean appearance. Breakfast is ok. Considering how much I paid for the room, I anticipated the hotel to be a little nicer quality. Not sure if they bumped up the room rates due to families being in town for a dance competition, but it was definitely too high for what they offered. My kids enjoyed the indoor pool. While we didn't use the fitness center I thought it was probably the nicest part of the hotel. Overall, this place is just ok. We've had cheaper stays at nicer Holiday Inn Express hotels and it just didn't quite meet my expectations.
Hotel Stay
ByDave
February 18, 2020
Very good experience. Highly recommend this hotel to anyone staying in the Waterford area.
Great service, clean hotel
Byshan87
February 14, 2020
The hotel and room were clean. The front desk attendants were helpful. Breakfast was plentiful and tasted great. I would definitely stay again.
Convenient Location and Friendly Staff
ByRyan
February 09, 2020
The hotel was conveniently located to restaurants and other amenities. Hotel staff was very friendly and welcoming.
Lovely bed and hotel
ByBing
January 30, 2020
We had a great visit. The beds and pillows are fantastic. Room is spacious and breakfast has great options no matter what you like to eat.