Rated 4.4 out of 5 by 182
Rated 1.0 out of 5.0 by honesty1 Not up to par compared to all other HiEx properties I have been
Bad experience from the beginning. Because of weekend and availability, I was only able to reserve this room for two nights instead of just one - which I wanted. The prices were ridiculously high for what you receive and twice as high as most Holiday Inn Express hotels. I was tired of driving and did not want to chance getting a "bad" hotel. I just reserved the room over the phone and took a chance. It was a bad gamble on my part. The only thing going for this hotel other than the location and breakfast are the employees.
The pillows actually stunk like they had not been replaced in years! All four pillows smelled BAD! The bathroom was so small and configured so you had to totally close the door just to move around in the room. The door swung open against the tub. The toilet block tub entrance from the other side. A pocket door would have worked. The sink drain was not hooked up for water retention for shaving. Not impressed and I usually overlook most things! The pillows alone were enough of an incentive to write this review. ALL of my other experiences with Holiday Inn Express have been extremely positive. I almost did not utilize Holiday Inn Express for the remainder of my trip (based on this stay), but decided I would give them another chance and all was great in my following 6 or 7 night stays for the remainder my trip.
August 27, 2015
Rated 5.0 out of 5.0 by photoish32 Comfortable bed and Great service
now serving hot "Pancakes" in the Evening which was so cool !!!
August 24, 2015
Rated 4.0 out of 5.0 by Redster nice room
I am a repeat customer. If I come back more than once that is a vote for recommending this hotel. I really like having two rooms and two TVs so me and my wife can watch our own favorites. On my wish list, a restaurant within walking distance.
August 20, 2015
Rated 3.0 out of 5.0 by AlfaGirl AC needs upgraded
The air conditioning system needs updated. It was very loud and kept turning on and off, which didn't allow for a good night sleep. Additionally, the price of the rooms were highly inflated due to an event in Monterey. When they upgrade the AC, it will be much better.
Best pillows of any room anywhere.
August 18, 2015
Rated 4.0 out of 5.0 by mike8989 Consistent
This is our second time here. It's consistent with most HIE properties. They are within 15-45 minutes of the coast depending on which coastal town you decide to visit. As a result, they charge coastal prices.. I believe they're overpriced. However, the building and rooms are clean and comfortable and the staff has generally been easy to work with.
August 1, 2015
Rated 5.0 out of 5.0 by Elemental12 Great overall experience
Very warm and friendly hotel and staff. Clean and comfortable rooms with a great selection of television channels. Air conditioning was great and the room was very nice. Downstairs laundry facilities were very clean and affordable. Check out was a breeze. Would recommend this hotel completely.
August 1, 2015
Rated 4.0 out of 5.0 by jamartinez_1999 Nice Stay
Great location in Watsonville. Will definitely stay here again.
July 29, 2015
Rated 5.0 out of 5.0 by Ray Sun Good service
I arrived at early and couldn't check in at first. They manage to help me out as soon as the room is available. I had taken an international fly and feel good to have some rest.
July 22, 2015