 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property
Overall Experience 4.2
83%
Recommend This Property
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Excellent service and extremely clean
ByJules
October 16, 2017
The staff went out of their way to ensure a great stay.
New Hotel but nothing worked
ByBNich
October 02, 2017
When we checked in we could tell that it was new and hadn't been open very long. My wife tried to get some hot water out of the sink in the bathroom and there was none. Later when went to shower there was not hot water at all. They asked us to move but couldn't get us a room with a tv, so they gave us a key to another room where we could shower and we stayed in the room we checked into. Also, there was not microwave or hot water in the breakfast area for the oatmeal or for tea, cold oatmeal isn't good. The eggs and sausage were also cold. The frig didn't fit the spot that it was made for so the door didn't open all the way and it had to be rocked to get anything out. Just don't open until all rooms are ready!
Holiday Inn West LA
ByKatester
September 28, 2017
Terrific staff!! They were all friendly, helpful and intelligent.
Beautiful, newly remodeled hotel in a convenient location. Really nice stay.
My only complaint: HVAC needs to be improved. The room's fan was set too high, it couldn't be turned down or off, and we couldn't control the room temperature very well. It may be a function of the newness of the hotel.
Terrible customer service
ByKRC1996
January 03, 2017
My company made a reservation at this hotel for one of our constituents. We used the company card to reserve the room. They charged our constituent. She is in a financially precarious situation so this did no bode over well. We've made 10 attempts (phone calls and emails) to fix the situation. The hotel has not gotten back to us. They claimed they never received the credit card authorization form even though we've sent it 3 times.
Good
Bymick234
January 03, 2017
Wonderful staff. Wish the breakfast was interior. Microwave should be provided in breakfast area.
GREAT PLACE TO STAY
Bydino v
December 19, 2016
EVERYTHING WAS HANDLED WELL..NO COMPLAINTS .GREAT ACCESS TO HOSPITOLS
Clean and comfortable
ByR quick stay
December 18, 2016
Room was clean and updated. Big screen TV, mini frig. They charged for parking in their parking area which surprised me. Price was misquoted when I made my reservation, but they refunded me the difference at checkout. Breakfast included ready made omelette, bacon, danish, bananas, chobani yogurt and silk soymilk which was nice!
Excellent location, near LAX
ByCanadian48
December 11, 2016
The hotel is in an excellent location, next to I-405 and close to LAX. The staff is very helpful to check that the 1-800 number is free for teleconference. The only negative about the hotel is the parking fee which most of the Holiday Inn Express do not charge. In this case, it may be due to the location. Anyway, this hotel is recommended.
Great Value but Freeway on ramp is noisy
ByLisa979
November 28, 2016
Great hotel near where I had to conduct business. Good value. I liked the breakfast. Noisy freeway on ramp to I-405 made it difficult to sleep.
LA 24 NOV
Bynsrdan
November 27, 2016
Great Stay! The breakfast was great and we were able to check in early to make it to our family lunch that day.
Solución que ofrece el 4 estrellas
ByAbril37
November 23, 2016
Son tres observaciones o comentarios míos:
1.- La ubicación en el bulevard Santa Mónica, no es afortunada. Hay otros sectores del mismo bulevard mas adecuados
2.- El bufet para el desayuno puede mejorarse
3.- Las habitaciones para dos personas resulta pequeñas
Well Located for LA
ByTomS9
November 16, 2016
Well located for both Santa Monica and the rest of LA, you will need a car though.
Overall very comfortable. It is a little aged though, could do with a refresh in places.