 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property
Overall Experience 4.2
84%
Recommend This Property
|
Terrible customer service
ByKRC1996
January 03, 2017
My company made a reservation at this hotel for one of our constituents. We used the company card to reserve the room. They charged our constituent. She is in a financially precarious situation so this did no bode over well. We've made 10 attempts (phone calls and emails) to fix the situation. The hotel has not gotten back to us. They claimed they never received the credit card authorization form even though we've sent it 3 times.
Good
Bymick234
January 03, 2017
Wonderful staff. Wish the breakfast was interior. Microwave should be provided in breakfast area.
GREAT PLACE TO STAY
Bydino v
December 19, 2016
EVERYTHING WAS HANDLED WELL..NO COMPLAINTS .GREAT ACCESS TO HOSPITOLS
Clean and comfortable
ByR quick stay
December 18, 2016
Room was clean and updated. Big screen TV, mini frig. They charged for parking in their parking area which surprised me. Price was misquoted when I made my reservation, but they refunded me the difference at checkout. Breakfast included ready made omelette, bacon, danish, bananas, chobani yogurt and silk soymilk which was nice!
Excellent location, near LAX
ByCanadian48
December 11, 2016
The hotel is in an excellent location, next to I-405 and close to LAX. The staff is very helpful to check that the 1-800 number is free for teleconference. The only negative about the hotel is the parking fee which most of the Holiday Inn Express do not charge. In this case, it may be due to the location. Anyway, this hotel is recommended.
Great Value but Freeway on ramp is noisy
ByLisa979
November 28, 2016
Great hotel near where I had to conduct business. Good value. I liked the breakfast. Noisy freeway on ramp to I-405 made it difficult to sleep.
LA 24 NOV
Bynsrdan
November 27, 2016
Great Stay! The breakfast was great and we were able to check in early to make it to our family lunch that day.
Solución que ofrece el 4 estrellas
ByAbril37
November 23, 2016
Son tres observaciones o comentarios míos:
1.- La ubicación en el bulevard Santa Mónica, no es afortunada. Hay otros sectores del mismo bulevard mas adecuados
2.- El bufet para el desayuno puede mejorarse
3.- Las habitaciones para dos personas resulta pequeñas
Well Located for LA
ByTomS9
November 16, 2016
Well located for both Santa Monica and the rest of LA, you will need a car though.
Overall very comfortable. It is a little aged though, could do with a refresh in places.
Nice stay
ByRielhc
November 15, 2016
The hotel staff were friendly, helpful, and professional. Room was very clean and the beds were comfortable . The complimentary breakfast was great. We had lunch and dinner within walking distance. Both restaurants were recommend by the hotel and both places were delicious. Only thing was the traffic noise while trying to sleep. I expected that due to the hotel being next to the 405 freeway. Bring ear plugs if you are a light sleeper. The front desk was out of them so i assume guests ask for them a lot.
Overall a good stay. Would definitely recommend this hotel.
Great service
Byhhyl
November 13, 2016
Lady from front desk was very friendly and helpful. She even provided information and direction to some surrounding points of interest. Hotel manager approached us couple of times to make sure everything was satisfactory at the lobby and the breakfast area. Great service.
Accommodating for senior citizes
ByHanna40
November 10, 2016
Comfortable rooms, close proximity to major freeways and to many restaurants, yet insulated from outside noise. Adjacent streets appropriate for walking. Excellent breakfast. Could use some update in the lobby appearance but appreciate the cookies and beverage available at the lobby.