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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
69%
Recommend This Property

Overall Experience

3.8

based on 447 reviews
69%
Recommend This Property

Ratings Breakdown

447reviews

  • 5 Stars
    218
  • 4 Stars
    69
  • 3 Stars
    57
  • 2 Stars
    53
  • 1 Stars
    50

Staff great but eggs rubbery

By

April 25, 2017

club

Dawn was exceptional/ we arrived exhausted and she made fresh coffee and the bed slept great / a little disappointed in the eggs tasted rubbery, would love to see healthier choices for breakfast

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Modernisation

By

April 24, 2017

platinumelite

The staff are friendly at west monroe.my main critisism is that the hotel is dated and in need of a major makeover .The hotel is in a great location next to a lot of great eateries. But greatly let down by the hotel cleaners and broken parts around the hotel.. I am sure there could be a filter added to clean the water..Even the swimming pool looks clean.

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nice staff

By

April 24, 2017

platinumelite

very nice staff and hotel...................................................................................

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Dirty Water!!

By

April 22, 2017

The hotel was nice! Staff was great! However, the water was dirty brown! I asked if they've been working on the pipes, but was told no! I packed up, went down and asked for a refund, I was still charged for the stay!??

I truly hope there was a reason for that dirty water!!

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Great stay

By

April 20, 2017

Had a very good experience at this hotel. The bed was very comfortable and the room was very clean. The staff was really nice and friendly. I really like the IHG program because you are having to pay for the products you buy with your credit card, so you might as well get some rewards for using it.

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Relaxation

By

April 19, 2017

club

This is an awesome place to stay for business or vacation. We have never had a bad experience. Hope to be staying again soon.

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Outstanding no matter what state I am in!

By

April 14, 2017

club

I have stayed in many hotels and I am always pleased during my time at any Holiday Inn Express. I love that there are tubs!!! So many hotels are without tubs and after a long day there is nothing like a good soak before bed!

And their breakfasts are FAR SUPERIOR to most hotels I have stayed in thus far. My husband loves the fact that he can make fresh pancakes and I love that I can get an egg white omlette.

Every one I have stayed in is always spotless, comfortable and wonderfully dark for sleeping!!!

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Comfortable Bed and Great Room

By

April 12, 2017

club

Stayed for one night, but I really was able unwind and relax. Got a lot of sleep in that comfortable bed! The room itself was great and it was very clean when we arrived.

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Better Late than Never

By

April 12, 2017

Just realizing that I never left any feedback for my stay at this property, but it was excellent. The front desk staff treated me great at check-in and accommodated me just fine.

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Friendly staff

By

April 11, 2017

club

I was impressed that the staff were so friendly and helpful and remembered my name the next time they saw me.

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Unusually poor experience.

By

April 07, 2017

platinumelite

I was greeted as a member. Was told two bottles of complimentary water was in the room. They were not.

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Wonderful service n staff

By

April 06, 2017

club

I couldn't have ask for a better place to stay . The staff was great n the sev is extremely good. The rooms was very clean.

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