Rated 4.2 out of 5 by 293
Rated 5.0 out of 5.0 by bunnymom Nice and easy
Very comfortable room, great bed and sheets. TV at just the right height. Excellent heating/ac unit that was quiet and kept room at perfect temperature. The staff could not have been more accommodating. Nice breakfast. Very simple check in and quick check out.
February 4, 2016
Rated 1.0 out of 5.0 by B MOVE Able to get a good night rest.
Rooms were very comfortable and clean. Business trip so I had multi rooms and my group had no complaints.
February 2, 2016
Rated 2.0 out of 5.0 by slope87 so-so
Horribly uncomfortable beds. Adequate everything else.
February 1, 2016
Rated 5.0 out of 5.0 by B Mo Great service
Great service, comfortable overall stay. I had stand at another location before and the Downtaown location was far better expereince. I used previous reviews to give this location a try.
January 26, 2016
Rated 4.0 out of 5.0 by Barrenton location, shuttle, good staff
Hotel needs a few upgrades, its close to hospital so gets used a lot. Otherwise its a good place to stay in Winston-Salem.
January 23, 2016
Rated 5.0 out of 5.0 by jenannh Great Service
In WS to see a doctor with a family member, so the visit wasn't for pleasure. But the hotel staff was very friendly and helpful and put a smile on our face. Great place to stay, will return but for fun activities.
January 21, 2016
Rated 5.0 out of 5.0 by sharkman1 Nice staff
Pleasant staff,the stay was very easy to work with staff.
January 20, 2016
Rated 4.0 out of 5.0 by digimer Slightly below average for IHG/HIE
The hotel itself was, overall, average and OK. I would stay there again, but I would also say that it is below average for HIE.
The main issue was the more-than-usual run-down state of the hotel. Issues like;
* There is a faded/bleach stain on the carpet in the hallway.
* The handle on the tub was rather "floppy" and made it tricky to get the temperature just the way I like.
* The elevator doors were painted without being taped off, and you can see a lot of over-paint when the doors are closing.
This said, the room and hotel itself was above-average clean, which is why I am giving this review a generally positive review.
When I checked in, I asked for an additional conditioner because I have quite long hair. The lady was busy and kindly offered to bring a spare up to my room "in a few minutes". She never came up, so I went back down a while later to pick it up. She informed me then that there were no additional conditioners left.
I found that exceptionally odd, but there you go. To her credit, she found a bottle a little later and called me to come down to get it. So that much I do appreciate.
January 20, 2016