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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 486 reviews
86%
Recommend This Property

Ratings Breakdown

486reviews

  • 5 Stars
    281
  • 4 Stars
    111
  • 3 Stars
    42
  • 2 Stars
    29
  • 1 Stars
    23

One Week Stay

By

May 30, 2017

After resolving a difference between the internet reservation quoted amount and the amount to be charged upon check-in (internet quoted amount was agreed and the rates adjusted accordingly) the stay met my needs. The hotel was remodeled several years ago and is already showing signs of wear: the bathroom door showed age, as did the refrigerator cabinet door and the dresser drawers. However, the room was very clean and tidy otherwise. Sleep was difficult for two reasons: 1) the under-window air conditioner had two speeds: noisy and more noisy, 2) the mattress was slightly firm, therefore sleep was light. However, sleep quality got better over time. Knowing what to expect, I do intend to stay in this hotel again due to its other features and the proximity to my activity while in this area and can recommend it to others with the caveats mentioned above.

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Good breakfast and friendly staff

By

May 29, 2017

club

Close to my destination and shopping. Friendly staff and
Comfortable room. Convenient parking

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Friendly staff.

By

May 29, 2017

platinumelite

The staff on duty was very knowledgeable about the area. She went out of her way too ensure that we were comfortable. I will stay here the next time am in the area.

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Great service

By

May 29, 2017

club

Bed was a little hard and pillows were too soft for me, room was clean and staff very nice.

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The staff

By

May 28, 2017

General manager did give us another room when I told him our bed linens were not dry. Rest of the staff is in need of training. I am speaking of only the staff members that I dealt with.

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What?

By

May 26, 2017

club

2 complaints. 1) Room was very musty and damp. Cut air on and that helped, or I just got used to the smell.
2) I left a $3.00 pair of reader glasses in my room. They called me to let me know and to ask if I wanted them to mail to me. I happily said yes but then they requested a credit card to pay for the shipping charges. Unbelievable. Front desk guy was great at check in though.

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In desperate need of remodeling

By

May 26, 2017

This particular hotel is physically and aesthetically sub-par. The employees are very friendly and courteous. They mean well, but are operating and working in an an almost dilapidated environment. Winston-Salem deserves better. We would not book this hotel again.

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Good Value HIE

By

May 25, 2017

As usual, meets or exceeds expectations for Holiday Inn Express for value and accommodations.

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Needs a good scrubbing

By

May 24, 2017

club

Great staff, fair price, great location, facility needs an update... bad.

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Great stay good location

By

May 22, 2017

platinumelite

We stayed due to minor surgery across the street. Hotel is n a great location, lots of places to eat and a supermarket within walking distance. Easy to get to and comfortable to stay at.

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A good place to stay on a busy weekend

By

May 19, 2017

club

The hotel staff was very friendly. The rooms were good size, had great beds and good bathrooms. The breakfast was as good as one can expect at any HI hotel. The hotel was just a bit too close to a Main Street which made for an early wake up call on Monday morning

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comfortable and great service

By

May 18, 2017

club

Staff addressed issues as best they could .. Back door and elevator maintenance issues

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