 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property
Overall Experience 4.3
84%
Recommend This Property
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Guest Reviews
Hotel Indigo Cleveland Downtown
Very disappointed
ByMitch1820
August 11, 2022
I love IHG hotels and recently have stopped staying at other Hotels because of poor conditions. I was so disappointed at this Hotel Indigo location. Our bathroom was DIRTY -- the walls of the shower had black spots all over it -- as did the baseboards and the wall! Mold, dirt? Not sure but gross. The hallways were dirty too.
So disappointing.
comfortable stay
ByLups58
August 08, 2022
The hotel itself, was comfortable, however, the neighborhood is located in an area that has quite of few characters just hanging around front stores etc.
Great location and cool decor
ByNursefab
August 01, 2022
Room was not cleaned to my standard, found crumbs on night table and chair, hair in toilet, and trash next to bathroom counter. Some small stains on pillowcases. Location was great, decor was cool, air conditioning was a plus during the summer heat! Staff was great, bartender was EXCELLENT and valets were delightful!!
nice refresh and comfy beds
ByJulyRuly
July 26, 2022
nice refresh and comfy beds. we were able to check in early but only into 1 of our 2 rooms. booking was interesting, booked 2 rooms under 1 account and first confirm matched that. closer to stay app showed 4 rooms and we had to call to get that corrected so we weren't double booked/double charged.
Nice location and hotel
ByDFreeze
July 21, 2022
The staff was nice just not as accommodating as they could’ve been due to their system failure and prolonged check-in. I had to wonder around downtown after a long drive up.
Great location
Bybrownskinny
July 21, 2022
Cleveland was a good break during our drive back to Chicago. Always wanted to go to Rock and Roll Hall of Fame. This hotel was a 15 minute walk to the Rock Hall. Very close to restaurants and entertainment.
Mold spots in the room
Bymaxtibbits
July 19, 2022
When I entered in my room I found several mold spots on the ceiling of my room. I woke up coughing every morning. I was almost denied the federal employee discount when I was checked in. I was told over the phone when I made the booking that even though my friend that I was staying with was the federal employee I can just show his id to get the discount. The reservation could've easily been made by him or in his name instead if this was an issue. Instead I had to convince to front desk to let me have the discount. Due to this interaction I felt a bit uncomfortable asking for a new room.
Very nice hotel
ByRitax2
July 18, 2022
Had a very nice stay at Hotel Indigo. The rooms were great and the staff was friendly. Will recommend in the future.
Good location for games. Rooms clean and comfortable.
ByDMZH
July 16, 2022
Loved the courtyard. Although we did not have much of a view, the hotel was located conveniently in relation to Rocket Mortgage Fieldhouse and Progressive Field. Room was very clean. Glad the hotel had a restaurant.
The room too cold
ByZi1108
July 14, 2022
The hotel is very modern, new, and stylish. The staff were all extremely nice and helpful. The major problem for us was that the room was too cold. When we checked-in, the air conditioning was set to 60 degrees, and the whole room was just freezing despite summer. We had to turn on heat, which also had a weird smell, for hours to get the room to warm up to normal temperature. During the night it was very cold too. What worsened it was that we did not get any sun from the room, so in early morning it felt like winter. We both woke up feeling sick and sore-throat and ended up catching cold. The hotel was very good, but we did not understand why the room would be prepared to be so freezing, and it was not a nice experience.
Great Location and staff
ByJennfitz321
July 06, 2022
It was a great location and very updated hotel. The staff was wonderful!
Beautiful Decor, Walk to Stadiums + Restaurants on 4th and Euclid
Byjkrajecki
July 06, 2022
The hotel had a great vibe with its decor. It felt very classy but fun. We were able to walk to Progressive Field and the restaurants at 4th and Euclid, which are so much fun.