 Guest Reviews
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96%
Recommend This Property
Overall Experience 4.7
96%
Recommend This Property
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Ok but terrible service
ByWilliamB999
January 03, 2020
The room and stay was fine however a parking fine was sent to me just before Christmas despite paying to park in their car park for the night. After ringing and emailing the hotel multiple times to get the fine cancelled and being assured of call-backs and acknowledgements of my emails I received nothing. Terrible customer service and wouldn't stay here again based on the after-stay service.
Clean room
ByNess
December 30, 2019
Very clean room, good shower, comfortable bed, good service all round.
Great location with friendly and helpful team
Byandy45
December 29, 2019
I’ve stayed on many occasions in the last couple of years and find the staff superb; on the rare occasion there is a problem, they fix it, quickly. The rooms are always clean and tidy and the breakfast is a must have. I have tried three alternative hotels in the city when the Indigo is fully booked but this hotel is my first choice for every stay.
Pre Christmas break
ByAndrewf
December 27, 2019
Another great stay at the indigo. Rooms great with everything you need. Marco Pierre White restaurant brilliant as always. Special mention to Rhianna and her sense of humour and the Italian breakfast waiter.
Pre Christmas Break
Byxxpigsgalorexx
December 27, 2019
My sister and I stayed here in between Christmas market trips the Sunday before Christmas. The room had a fantastic view of Central Station. Gorgeous room with a fridge. Room service breakfast was delicious - I really need to know where you get your veggie sausages from! I cannot recommend this hotel highly enough. The food in the restaurant was absolutely fantastic. Looking forward to our next stay !
Hotel
ByCrawley Boy
December 26, 2019
This hotel is absolutely fantastic,from the reception to the rooms it is of a very high standard.I can't praise it enough,would be happy to highly recommend it to anyone.
地點絕佳
ByStephen
December 24, 2019
離車站五分鐘內即可到達，房間內備品齊全，唯一需注意電梯內應增設房卡感應來增加住房安全性
Friendly staff
ByGrannyfriday
December 24, 2019
This was our third stay at the hotel. Always find the staff very friendly and helpful. Good location, only five minutes from the Central Station. Rooms are comfortable, so pleased that there was a magnifying mirror in the bathroom, good for putting makeup on, otherwise can’t see when I take my glasses off ha, ha! Oh, the problems of getting old! It’s the little things that make all the difference
Excellent
ByQuinn
December 23, 2019
Another great stay fabulous staff and great food and in the heart of the city
Excellent all rounder
ByJohanne
December 20, 2019
Excellent stay would absolutely recommend. V close to station and town.
Better than most in its price range
ByJasper
December 18, 2019
Great modern hotel with good personal service comfy room bed and bathroom all very good
Good experience but don't expect luxury
ByAng22
December 18, 2019
The photos we saw online were a little like those estate agents use when selling a property, we booked a King Executive, upon arrival the room was much smaller than it appeared online, we actually checked with reception that we had the right room.
No bath, very disappointed!
The room was clean, the bed comfy and the soft furnishings were nice and didn't look tatty.
The floor was quite noisy in the night but this could have been bad luck with neighbours who liked music on at 1am so not sure it was an "issue" rather bad luck.
Reception was efficient. We booked a package so had a 3 course evening meal included, the festive menu! Marco Pierre White so we had high expectations. Sounded wonderful, hmmm. Each table had Christmas crackers, nice touch. Sadly ours didn't not that we needed them but everyone else did. The prawn cocktail was lacking flavour.
The steak (£6 supplement), the edible bits were lovely but very fatty so left quite a lot, don't go in hungry as the only "nod" to veg was 3 vine tomatoes and a bit of cress, no additional sides appeared to be available, we weren't offered any. Chocolate brownie, wasn't brownie it was a small chocolate sponge with sauce on it, very nice but not a brownie.
We had a drink in the bar, young waitress was pleasant. Breakfast was lovely, however I asked for instant coffee in a sachet / bowl and hot water, what arrived was filter coffee, when I queried this I was told it was instant - it wasn't, it was distinctly filter coffee and I was told I couldn't have a sachet and hot water, they didn't have sachets, strange that they provide sachets in the rooms. Check out was efficient. Hotel is clean etc. and for the offer package we bought it was adequate, we felt it just didn't quite live up to the "hupe" or photos online.