Holiday inn express Memphis Medical Center Midtown

Unclean rooms & beds. Kind staff.

ByMemphis newbie

tháng 7 14, 2025

The only good things we found in this hotel were Ebony who worked at the front desk and the woman who made the breakfast. The rooms smelled bad and weren’t clean. We even had to switch rooms due to the sheets not being changed in the first room. The second room had “clean” sheets but also smelled terrible in a completely different way than the first room. We would have switched hotels if we weren’t part of a group staying at this location. The hotel decreased my room rate for the night, but no decrease would make up for the lack of cleanliness. There was so much hair & staining between the sheets that my kids thought someone had a dog sleep there. The carpet was dirty and smelled up the rooms. There’s another location not far away - Ebony and the cook should go work there and not have to be part of the disaster at this location.

Free breakfast, free parking

ByRevmichaelg

tháng 7 12, 2025

Located in the medical district, just a couple miles from downtown. Never felt unsafe. There is security on property. Rooms and bathrooms are clean. They use dove products. Breakfast was OK. They do have a pancake station. The staff is awesome. Very friendly And communicate with everyone. The beds were comfortable and they have a pillow menu. Four pillows on each bed, 2 say soft , 2 say firm. There are a number of hotels nearby but most of them charge for parking and breakfast. I would stay here again. There is an outdoor pool, no hot tub. If there’s anything to complain about, it is a dated hotel. Also, each room has a safe and refrigerator. Large television, and a number of channels.

Old and tired

ByJNP1

tháng 7 08, 2025

Staff was very friendly. This hotel is old and tired and needs a complete renovation. I will select another location the next time I’m in Memphis.

It's location is Great, but Needs an UPGRADE!

BởiSmith

tháng 7 07, 2025

Once I was able to move into my assigned room, my wife and I noticed there were (many) long pieces of hair still underneath the bed sheets when rolling back the covers/comforter. We explained the situation to the front desk attendant (Ebony). We were immediately switched to another room, but the next room had the same problem (hair in the bed) plus a funky smell. The desk attendant then provided two rooms for us to pick from (on the first floor) for a third option. She apologized for the inconvenience and explained that she would reward/provide triple points to my account since we had to move three times. I don't know if she ever gave the points, but we did appreciate her assistance.

Staff and location!! I will stay again and again

ByClaskie

tháng 7 01, 2025

The staff!!! Never let them go! Everyone we had the pleasure of meeting was absolutely wonderful! Will stay here again!!

Nơi tuyệt vời để ở

BởiRLS2025

tháng 6 27, 2025

Comfortable, clean and convenient hotel. Friendly staff. Zee with breakfast bar is warm, welcoming, kind, patient and respectful. Her beautiful smile is a blessing in the morning.

Tốt

ByChris

tháng 6 25, 2025

Not a bad experience. AC worked great. The staff was very nice. The location is not too bad either. I would recommend.

Very Poor!

ByNot again

tháng 6 23, 2025

This is the first hotel that I have stayed at where I could not even get a key to my room. The hotel was booked up and had no other rooms to put me in. The security guard had to open the door for me which meant that if I left the room, I would have to get them let me back in. The infrastructure was substandard, and the rooms overpriced. The hotel manager did refund me $30 the next morning which still put the stay at $160 a night.

Memphis Holiday Inn Express on Union

ByGreg

tháng 6 18, 2025

Had a very nice stay. Did not use the pool or exercise equipment but breakfast was good with many options. Good location and friendly helpful staff. Would definitely stay again if in the Memphis area.

Not a nice place

ByTeri

tháng 6 15, 2025

Poor hotel. Fridge didn't work and the TV didn't work. After an hour they agreed to move us only to find out those didn't work either. Staff was nice but quality was underpar. For was to narrow to take loading cart into room to unload

BởiNelly.

tháng 6 15, 2025

Zee is "da bomb"!

ByWanderer

tháng 6 11, 2025

This hotel is dated. But, it is in a great location and has a wonderful staff. Zee took care of the breakfast area, during our stay. She was so friendly and very efficient. She takes great pride in her work. She went out of her way to make sure we enjoyed our breakfast and were well prepared to take on our day. Her positive attitude is what we will remember about our stay here. Rock on, Zee!