holiday inn express & suites Olive Branch

Very Disappointed!

Bởithất vọng

tháng 7 18, 2025

Dịch vụ Bàn lễ tân rất tốt. Dịch vụ giúp việc thật kinh khủng. Đồ trang điểm còn sót lại trên vỏ gối, tóc trên khăn tắm của tôi như thể chúng chưa được giặt sạch. Giường bẩn. Tôi đã cố gắng lưu trú Holiday Inns khi tôi đi du lịch vì tiêu chuẩn cao của họ, nhưng điều này đã bị trượt khỏi mốc. Rất không vui và thất vọng.

ByJen07

tháng 7 10, 2025

Đánh giá Holiday Inn

ByNetta

tháng 7 07, 2025

We are from Texas and we stay at this hotel for a family reunion we were attending on the 4th of July weekend. I had my husband and my 3 small children with me and when we got to our room, got situated, pulled the covers back to lay down after a long, hot day, I noticed blood on the pillowcases and the sheets. I walked to the front desk to tell them there was blood on the bed and she was not too concerned about it and said she would send a housekeeper to change the pillowcases. I asked her if I could get some money back about this incident and she told me no. I asked if I could get another room and she really didn’t want to switch my room but she did anyway. She didn’t show much sympathy at all. I feel as if my complaint was not taken serious enough. I felt overlooked.

Kind staff but the rooms need attention

ByThinkblue210

tháng 7 07, 2025

The hotel staff was kind but the room needs some attention (202). Half of the tile floor had loose tiles and missing grout, the shower had moisture damage to the point of mold forming in the corner near the ceiling. The bathroom faucet was completely loose I thought it was going to break. The freezer area in the mini fridge was completely frozen over and near impossible to use. The AC worked beautifully for a positive.

Không sạch

Theotên

tháng 7 06, 2025

We had to change rooms because the toilet wasn't working in one of the rooms (no biggie, they had a leak somewhere in the hotel). But the rooms were kind of dirty..you could tell where someone had ate at the desk and it wasn't wiped down (we wiped down with a chlorox wipe), the chair in the corner had crumbs and some white subtance that had dried, and the bath tub hadn't been cleaned either. It literally looked like whoever cleaned the room just changed the bed linens and trash.

Dịch vụ khách hàng tệ hại

ByGhhiu

tháng 7 03, 2025

The room was nice and everything was clean. The clerk at the desk, Alyssa, was sarcastic and rude, and really nasty. I’ve been staying at this hotel for two years on business and will not return as long as she is employed there. The rest of the staff there have always been amazing, but Alyssa is new and she’s Absolutely awful. When I called to make the reservations, she said she was too busy so I had to actually drive to the hotel and when I got there, she was sarcastic and rude. They seriously need to replace her. She does not need to work around other humans

Pool was gross and closed

ByRoad Trip

tháng 7 01, 2025

Pool was gross and closed. They should advise incoming guest so they can reschedule with a different hotel if needed.

Not the standard Holiday Inn Express

ByCury

tháng 7 01, 2025

My biggest complaint with this property as the lack of maintenance on the pool and some of the mechanicals in the hotel itself. Starting with the pool, it was so green and dirty. I could not see my feet standing in 3 feet of water. the handrails going in and out of the pool were very loose And not secure. And the biggest safety issue was the pool light itself in the deep end had come out of its secured position and was hanging by the electrical cord. That pool should have been closed for those safety violations.
As for the hotel itself, the card reader on the side of the building next to the pool was not working so you had to walk all the way around the building enter through the front door. The women’s restroom inside the hotel next to the entrance to the pool area was out of order. The elevator was not working for a period of time when we arrived and thankfully, I was only on the second floor because I had to walk up and down the stairs multiple times before they got the elevator fixed. At breakfast, the pancake machine was out of order and of course, that was the only thing my granddaughters wanted for breakfast was pancakes. In my room, the faucet was not properly attached to the sink in the bathroom. The bathtub was cracked, and we only had two towels for the four of us that checked in. Overall, it was not up to the standard that we are used to at IHG or Holiday Inn express.

Clean, comfortable, friendly staff!

Bởicô M

tháng 6 23, 2025

Very clean comfortable accommodations and a Superb staff! They were friendly & helpful from Sharista at the night desk to Gigi and Marco in the custodial staff! Everyone smiled & asked how my day was going! I will be back! I have some trouble walking & I am Grateful for people who make my travel easier. Thanks

Over all good experience mainly due to staff.

BởiWayne

tháng 6 15, 2025

Staff was great. Breakfast was great. Room needs fixed. Power outlets by bed did not work.

overnight stay for ball tournament

ByBaseball Nanna

tháng 6 02, 2025

When we arrived the was no one at the front desk and no note saying why. we waited about 10 minutes for the front desk attendant to show up and then she was was very rude. I booked and paid for 2 rooms bur she informed me I was not authoried to receive info on 2nd room and she wouldnt let me pay the sec deposit even though I showwd her the booking confirmation and room reservations. Very disappointed on how we were treated. She was also rude to my daughter when she checked. We requested a late check out and she informed us that it was highly unlikely because we werent members but we could check in the morning.

Kinh khủng

ByChris

tháng 5 20, 2025

Bể bơi không mở cửa, tôi đã được thông báo trước khi đặt chỗ. GM thật thô lỗ. Tiện ích bẩn, cần cập nhật