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InterContinental Lhasa Paradise

Hotel Reviews for InterContinental Lhasa Paradise
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.7

based on 733 reviews
92%
Recommend This Property

Ratings Breakdown

733reviews

  • 5 Stars
    603
  • 4 Stars
    83
  • 3 Stars
    30
  • 2 Stars
    8
  • 1 Stars
    9

The most disappointing hotel experience ever received at an international hotel brand

By

09 October 2021

club

We stayed at Intercontinental Lhasa Paradise for one night on 2 October. Initially we had pretty high expectation as this is an international hotel brand and we stayed there once, but it proved us wrong.

We checked in at the reception at around 2:50pm and the receptionist offered us to just leave our luggages at the place where they were (which was right in front of the reception table and where guests would line up there for check-in and check-out) and said he would request a bell-boy to send our luggages (3 in total) to our room. We then left our luggages, and looked at the receptionist and asked if he was really sure that we could just leave our luggages there. He reassured us, so we headed to our room for freshening up.

When we got to the hotel room, we found that there were no slippers. We called concierge for two pairs of slippers. Concierge replied saying that it was impossible for the slippers to be missing and said they would send housekeeping to send us two pairs of slippers regardless and asked the housekeeper to point to us where the slippers were supposed to be located. The concierge sounded as if we made a mistake. When the housekeeper came in, she knew that there were no slippers initially placed in the room so she did not say anything and helped us with the humidifier instead.

After we got refreshed, we realised it was already 20 minutes since check-in and our luggages hadn't yet arrived. We called concierge again and they said they would check with the reception. Another 10 minutes passed, there was no news so we called concierge again and they asked which luggages were we talking about. We started feel worried that they might have sent our luggages to the wrong room given we had our clothes, two laptops and an iPad as well as necessary medication in those luggages. At that moment, our instinct told us that something went wrong so I decided to head down to the reception while my husband stayed in the room to see whether the luggages would arrive when I got down. When I got to the reception hall, I realised that the three luggages were still at the same spot where the receptionist asked us to leave. So basically that means for the last 30/40 minutes, no hotel staff bothered taking care of our luggages. I questioned the same receptionist who helped us with the check-in and he simply pushed the responsibility to the bell-boy team. Finally, a bell-boy arrived and accompanied me to send the three luggages back to our room. On the way, I asked the bell boy if someone ever requested his team to help us with the luggages. And he helplessly shocked his head and said he was just being requested by the concierge to go to the reception area and help send the luggages.

When I got back to the room, I immediately called the concierge again and complained. The manager called back and offered to provide us with fruit platter and free happy hour. Honestly, all we wanted were not "freebies". For the fruit platter, they gave us one the last time we stayed there as I am an IHG member, so we were more curious why there wasn't one in the first place. As for the free drinks, we don't drink anyways. The core issue is that they had wasted our 40 minutes of waiting and we were so late for our next appointment and almost couldn't make it.

Another bad incident was that the moment when we woke up and left the bed, we saw something walking on the bed. When we looked closer it was an insect which looked like a cockroach or something. Our first instinct was to get rid of it so as to prevent it from flying to our opened luggages. So we wrapped it into a piece of paper and flushed it. Then we immediately packed our luggages and left the room as we were in a rush to one of the temples. When we went back to the reception area for check-out, we mentioned the insect incident to the receptionist (another male receptionist), showed him the photo and a video of it on the bed. The receptionist just responded by saying "Oh...we can send someone to have a look. Please wait." I then said we clearly mentioned that we already got rid of it and flushed it to the toilet and whether there was a point of waiting. He then said "Oh...since you have returned your key cards, you have been checked out and you are free to go." So there was not even a single apology. Ironically for a short moment, I did think that perhaps he would escalate that to the housekeeping or management and someone would call me to apologies. Apparently I was wrong. It is unbelievable that an international hotel brand would provide such kind of service to its guests. We are highly skeptical about the training the staff were given.

Originally we planned to stay for extra two nights at this hotel but with such a huge disappointment, we decided to continue to stick with our original accommodation plan.

If we would ever go to Lhasa again, this hotel would not be our choice ever again. We would also seriously consider if we should ever stay at hotels under this brand.

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整体不错,性价比高

By

03 July 2021

其他都满意,员工加强培训
设备齐全,值得推荐……………

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供氧充足,视野开阔。

By

27 June 2021

这次西藏之行入住拉萨洲际让初入高海拔地区的我们十分舒适,房间供氧量充足,床铺舒适,窗外视野开阔,风景优美。欢迎水果也在我们入住后送到了房间里,缓解了一天的舟车劳顿。唯一美中不足的地方是房间被子较薄,而衣柜中的备用被子应该是长年放置没有使用过,我们拉下来的时候扬起了很大的灰尘,于是我们也没有使用备用被子,晚上睡觉空调开至28度仍然有些凉意,希望能够加强清洁的仔细程度。总的来说还是一段不错的体验。

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客服空间大

By

17 June 2021

设施老化,酒店安全感觉不到位,对出入的人没有要求,可随意进入电梯上下客房楼层

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酒店面积巨大,房间设施不错,餐饮待改善

By

15 June 2021

platinumelite

酒店位置距离市中心有一些距离,但是服务和设施都不错,弥散供氧,缓解了高原反应,餐饮质量需要改善,其他都不错

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舒适的床

By

25 March 2021

platinumelite

总体来说很不错,其实离市区也不算远,打车25左右吧。总体来说很不错,其实离市区也不算远,打车25左右吧。

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服务一流

By

24 March 2021

platinumelite

酒店弥漫供氧,非常适合一两天短住,能够快速帮助客人适应高原。
酒店值班经理Rachel的服务非常贴心,亲自送客人到房间,给住客宾至如归的感觉。
是我在拉萨的首选酒店。

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服务很好

By

29 December 2020

platinumelite

服务非常好,令人印象深刻,包括前台,礼宾以及客房。但室内空调无法自主调节温度,稍有影响睡眠,不过也可能是由于高原反应。

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Luxury decoration

By

05 December 2020

Reasonable price for the stay, recognition of elite membership.
Luxury decoration and huge public areas.

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入住愉快,服务热情

By

02 December 2020

入住比较愉快,工作人员都很热情,在高反的情况下可以获得好好休息休息,不错的体验。

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氧气酒店

By

28 November 2020

club

刚来到高原地区,一直就在担心供氧的问题,洲际酒店很好的解决了这一问题

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这酒店实在太厚到了 Excellent Experience

By

26 November 2020

升套 全套行政待遇 下午茶很棒 房间水果超级棒 赠送氧气罐 前厅姑娘张立元超级热情
除了地理位置 酒店在能为住客做的方面无可挑剔

Free suite upgrade, free afternoon tea, plentiful welcome fruit, free oxygen tank... Hotel offers whatever you could imagine to satisfy guests. Excellent stay, excellent service from Liyuan Zhang, their front desk manager. You could expect a wonderful day starting from IC Lhasa Paradise.

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