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InterContinental Grand Seoul Parnas

Hotel Reviews for InterContinental Grand Seoul Parnas
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 1354 reviews
94%
Recommend This Property

Ratings Breakdown

1354reviews

  • 5 Stars
    978
  • 4 Stars
    282
  • 3 Stars
    56
  • 2 Stars
    23
  • 1 Stars
    15

Memorable stay, thank you

By

26 November 2022

Dear InterContinental Grand Seoul Parnas team,

We recently had the pleasure of staying at your hotel from the 8th November until the 21st and we can definitely say that this was one the most pleasant stays we have ever had at one of the intercontinental hotels internationally. Therefore, we would like to express our utmost gratitude for everyone at the hotel management team for their great hospitality. Thanks to everyone (starting with the kind staff at the reception to the in-house keeping to literally the concierge).
As an ambassador elite, we have stayed at multiple intercontinental hotels internationally we are well aware of the amazing standards that come with staying at any of the intercontinental hotels, however this was truly one of a kind experience that made it feel like we were staying at a second home. It’s with pleasure that we could say the Grand Seoul Parnas is a home away from home.

Please forward our gratitude and special thanks to everyone, we especially would like to thank a few people that we believe are truly worthy of your recognition. They went above and beyond to ensure our needs and our rest were always met. Starting with Sunny Lee at the in-house reservation, to YeJin Jo 조예진 at the reception, our lovely in-house cleaning lady 오은자 and to the team at the concierge specifically to 나익중 Steven who was truly caring and made sure to leave a note for everyone getting us ice packs to ensure that we weren’t disturbed. He continued to always smile even though we kept asking for the ice pack every couple of hours. Lastly, to the whole staff at the club lounge.

We appreciate the cooperation we had in changing our reservation days to the understanding and thoughtfulness we received from the hotel staff in regards to our situation as it was a health recovery stay.

Looking forward to our next near future stay.

Thank you and best regards,
Aloufi’s family

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Very good but require slight improvement

By

20 November 2022

club

Room was clean, but, cleanness of toilet requires attention.
For some reason I experienced noise from either upper floor or next door from early in the morning.
Always feel that the belldesk to improve on attention to its customers requiring taxis as if you ask for a taxi, they always say it is better to call from app. It could be because of my experience and the fact that I can speak Korean, they seem to assume that I can call from app.
Otherwise, staffs are always kind and responsive.
Beds are comfortable.
Has decent selection of food either from the hotel or nearby mall.
However, it lacks on its signature restaurant, bar or something…

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Great hotel

By

19 November 2022

Definitely will come back and return. Recommeding this hotel to friends and family.

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Every thing is good except two things.

By

14 November 2022

Hello

Hope you are doing well.
Generally, most things are good in last staying.
But there are two bad things.

1. Late check out : I asked to late check out as Diamond elite tier but I couldn't enjoy the benefit. If I have lower tier, I can understand. But Diamond is highest tier but I couldn't get it. I'm wondering who can enjoy this benefit if highest can't.

2. Clear condition is poor in drain : Drain has slow and I saw some hair in drain. Please check drain condition if you have cleaning.

Thanks. Best Regards.

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Great Location

By

09 November 2022

Had a great experience every time we've visited this property. Great location, excellent service and high level quality of facilities. Our only disappointment with the hotel was that the bar/lounge was closed for remodeling during the exact 7 days of our stay. I wish we were notified prior to our stay so we could've made other arrangements or stay in a different facility.

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Superb hotel in the heart of Gangnam

By

06 November 2022

Great location in the heart of Gangnam, on the COEX and on the subway.
Luxurious hotel, with welcoming staff, available and knowledgeable concierge, numerous fast elevators. We had a very nice executive suite with all amenities, beautiful view on the city, an air purifier and even a clothes steamer!
The lobby lounge was under renovation but we had access to the club lounge on the 34th floor, a wonderful experience which contributed greatly to make our stay outstanding. We felt perfectly safe with everyone wearing masks and gloves available at the buffet. Special mention to the Club Head Manager, who ensured service was perfect.

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Trip to Seoul

By

04 November 2022

I always have extremely satisfying staying at this hotel because staffs were very kind and friendly and easy to go places as well.
Never get bored or hungry at this location.
I do appreciate once more to staffs.

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Great location & Nice room!

By

04 November 2022

The hotel is located near Samseong subway station & next to the shopping malls. The room is nice & clean with comfortable bed

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Great Service

By

30 October 2022

Friendly and kindly staff.
it's good location to go shopping and near train station.
I will stay this hotel definitely whenever I go to the Seoul

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Great and comfort stay

By

28 October 2022

It all good after all my experience start last trip for two weeks.great experience that make us come back again. This time lack off water that make us not really satisfied about the bathroom alone. Thanks

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Excellent customer service and room accommodations.

By

24 October 2022

Excellent customer service and room accommodations.

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Great Brekkie

By

22 October 2022

I love the abundant of food options at breakfast, mainly seen in Asian hotels, and seldom in European hotels. The breakfast kept me going till dinner.

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