 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property
Overall Experience 4.7
94%
Recommend This Property
|
Staff great
ByChapporelli
20 May 2022
Hina was amazing! Without her help it would not have been as memorable!
相对愉快的度假
Byhbiceman
07 May 2022
因个人原因预订错误，但入住时前台承担了本不应该承担的责任并对客人予以时间损失的补偿，非常感谢！
住宿期间的房间设施、酒店设施、餐品、酒廊等均很出色。
停车场较小，因此停车问题未能妥善解决，遗憾。
总体满意。
comfortable bed and great service
Bylupeng
05 May 2022
the pillow is so soft that I love it very much. the Bose is so wonderful that I love listening to the music through it. the shower is so comfortable that I can relax very much. the food is so delicious that I love it.
Lovely staycation
BySCDShenzhen
21 January 2022
We enjoyed our stay very much - one of our favorite places for a "staycation" and Kris and her excellent help made it extra special this time. Thanks!
前台服务态度差，并且拒绝我亲人的入住
ByHNXHNX
05 January 2022
美国疫情严重，我不敢出去旅游，就把快过期的“Anniversary Night”给中国的亲人去住。入住前一个月，打电话和咨询过公众号的客服，确认是可以送给亲人住，本人可以不出现，只需要提前7天打电话到客服中心改入住人姓名就可以。入住前8，9天，我们按照客服的指示，打电话把入住人姓名改了，也跟客服再三确认入住不会有问题。到了入住当天，前台要求订房的本人必须出现，不然我的亲人无法入住。打电话给客服中心后告知情况后，等了大半个小时，终于把问题解决，顺利入住。这本就是前台的工作失误，但她毫无歉意，更别提“道歉”了。酒店应加强培训前台员工，入住信息也应与客服中心同步，不要给客人增添不必要的麻烦。
Great Service
ByJaySZ
30 December 2021
Stayed there for Christmas holidays and it was wonderful.
Foods were great and staffs were very helpful although lunch at the lounge was a bit slow.
Especially, Hina spoke perfect English and took care of all things.
She also helped me to book tables at the restaurant couple days after I checked out.
Great place in SZ to for a weekend getaway.
接近完美的服务
Byjames67
27 November 2021
绝对好的经验，房间很安静，在酒店睡得很好。前台经理Kris和Yuki对我的房间要求都清楚，满足了我入住需要，我下个月一定会再次入住。
Oasis of calm in shenzhen
ByD365
01 October 2021
Superb swimming pool, excellent breakfast and diner buffet, professional and helpful team to hide away a bit from bustling Shenzhen. A strong recommendation to try out!
POOR ROOM SERVICE
ByBAHRI2021
30 September 2021
I ordered room service 2 time and service is very poor and in morning I order breakfast at 10:15am but it come to me at 12:30pm so it make me frustrated really poor
Perfect staycation.
ByKester
30 September 2021
My wife and I have different holidays. So we stayed here with our 2 years old for a couple of nights so we all could enjoy our long weekend and she can work off site as well. The facility here is what we came for. They have great pool areas for children, huge fitness and indoor pools for adults, and nice executive suit. Just perfect combination and therefore, great value for money.
Though sometime we had difficulty communicating with the staff (dine-in service) because of the language barriers, they did excellent job in accomodating our needs and made sure we received help we requested for. (Our son is allergic to gluten)
员工有礼貌，友善，
ByBowie
22 September 2021
前台客服很有礼貌。
餐厅服务员服务很好。
房间很清洁。
游泳池很清洁。
公共区域的卫生环境很清洁。
床铺舒适
Bylevin
14 September 2021
很满意洲际一直是我的商务首选，服务一流，品质一流，体验一流