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JOIA Paraíso indoor pool with white pillars and tropical plants.
Golf Course
Resort fitness center with cardio machines and outdoor views.
Tropical entrance to Plaza Paraiso Shopping Center in Mexico.
Hallway
Paraíso Complex Spa Hammocks
JOIA Paraíso Spa - Health Bar
Saltwater Main Pool
Hot Tub
Coliseo Theater
Golf course
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JOIA Paraíso by Iberostar

Amenities

At JOIA Paraíso, every moment is made to be savored. Whether you're lounging by one of our massive pools, sipping cocktails at the swim-up bar, catching a show at the theater, or unwinding in the serene spa, every detail is crafted for your bliss. Explore the golf course or play friends on the tennis courts if you're feeling like a challenge or escape to the wine cellar or game room for something more low-key. And when you're ready to venture beyond, the full Paraíso Complex opens up even more—think late-night dancing at the disco, additional courts, and endless ways to play, relax, and explore.

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Hotel Highlights

At JOIA Paraíso, every day brings a new adventure. Lounge by refreshing pools, sip cocktails at the swim-up bar, unwind at the spa, or catch a show at the theater. Play tennis, pickleball, or enjoy the game room. Stay active with gym workouts, daily fitness classes, scuba diving lessons, and vibrant nightlife just steps away.

Endless Activities

At JOIA Paraíso, every day brings a new adventure. Lounge by refreshing pools, sip cocktails at the swim-up bar, unwind at the spa, or catch a show at the theater. Play tennis, pickleball, or enjoy the game room. Stay active with gym workouts, daily fitness classes, scuba diving lessons, and vibrant nightlife just steps away.

Unwind at SPA Sensations at JOIA Paraíso, where luxury meets wellness. Enjoy Turkish and Roman baths, thalassotherapy pools, and beachfront massages. Indulge in personalized treatments using natural elements like stones, plants, oils, and tropical fruits.

A Seaside Wellness Escape

Unwind at SPA Sensations at JOIA Paraíso, where luxury meets wellness. Enjoy Turkish and Roman baths, thalassotherapy pools, and beachfront massages. Indulge in personalized treatments using natural elements like stones, plants, oils, and tropical fruits.

The Playa Paraíso Golf Club, designed by P.B. Dye, offers a premier golfing experience for all skill levels. With beautiful greens, strategic bunkers, and breathtaking sea views, it’s a perfect spot to enjoy a round of golf. Guests at JOIA Paraíso by Iberostar enjoy reduced green fees and exclusive benefits.

Tee Off in Paradise

The Playa Paraíso Golf Club, designed by P.B. Dye, offers a premier golfing experience for all skill levels. With beautiful greens, strategic bunkers, and breathtaking sea views, it’s a perfect spot to enjoy a round of golf. Guests at JOIA Paraíso by Iberostar enjoy reduced green fees and exclusive benefits.

Indulge in total pampering with 24-hour room service, personalized concierge support, and thoughtful touches designed to renew and relax you at every turn. Select suites include attentive butler service, handling everything from unpacking to reservations—luxury tailored just for you.

Tailored Luxury and Personalized Pampering

Indulge in total pampering with 24-hour room service, personalized concierge support, and thoughtful touches designed to renew and relax you at every turn. Select suites include attentive butler service, handling everything from unpacking to reservations—luxury tailored just for you.

Hotel features

All inclusive
All inclusive
Beach
Beach
Adults-only
Adults-only
2 Outdoor pools
2 Outdoor pools
1 Indoor pool
1 Indoor pool
Fitness center
Fitness center
Spa
Spa
6 Onsite restaurants
6 Onsite restaurants
5 On-site bars
5 On-site bars
Responsible consumption of seafood
Responsible consumption of seafood
Single-use plastic free hotel
Single-use plastic free hotel
Wi-fi
Wi-fi
Smoke free hotel
Smoke free hotel
Daily housekeeping
Daily housekeeping
Onsite parking
Onsite parking
All inclusive
All inclusive
Beach
Beach
Adults-only
Adults-only
2 Outdoor pools
2 Outdoor pools
1 Indoor pool
1 Indoor pool
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Guests enjoying food

Everything You Need, In One Place


Escape to the adults-only beachfront haven where everything’s taken care of. From sunup to sundown, indulge in curated experiences, elevated dining, and effortless luxury, all included in the price of your room. Just check in and unwind.
Private beachfront

Private beachfront

Step onto the soft sands of our exclusive beachfront, where crystal-clear waters and endless ocean views create the perfect tropical retreat. Guests can enjoy tiki-style umbrellas with lounge chairs, providing the ideal spot to relax and soak up the sun. Experience direct access to one of Riviera Maya’s most pristine shorelines.

Luxury Pools

Unwind in our expansive pools, including a saltwater main pool with a swim-up bar. Whether lounging in the sun or enjoying a refreshing cocktail, our pools offer the ultimate relaxation experience. For those seeking a more exclusive area, a quiet pool is also available for reading and lounging. Additionally, you can enjoy the indoor pool located in the Spa area for a serene escape.

On-site pool Main Saltwater Pool
On-site pool Hot Tub
Spa Thalasso pool Indoor Spa Thalasso Pool
On-site pool Main Saltwater Pool
On-site pool Main Saltwater Pool

Relax and Rejuvenate

On-site spa

SPA Sensations

Unwind at SPA Sensations, where relaxation meets ritual. Rejuvenate in Turkish and Roman baths, soak in thalassotherapy and whirlpool pools, or indulge in a beachfront massage. Personalized treatments blend natural elements like stone, water, and botanicals with steam therapy, body wraps, and facials. From organic mud and essential oils to chocolate and tropical fruit treatments, every moment is designed to soothe, restore, and awaken your senses.
Luxury and relaxation awaits
Workout space with equipment

Fitness and Recreation

Find your flow in our modern fitness center, complete with the latest strength and cardio equipment. Join daily cycling sessions or explore two multi-sport studios offering yoga, boot camp, Zumba, kickboxing, and body pump—led by certified trainers. Hire a personal trainer for a more tailored workout, or head to the water for a free hour of kayaking, catamaran sailing, snorkeling, or windsurfing. Want to go deeper? Learn to scuba dive at our on-site school and discover coral reefs, sea turtles, and the beauty of Playa del Carmen from below the surface.
Contact us to learn more
Local golf course

Hit the greens in paradise

Soak in the sea breeze and sunshine as you play Playa Paraíso Golf Club. This 18-hole course boasts stunning greens, strategic bunkers and multiple tee levels of this exceptional course, designed by P.B. Dye, will challenge golfers of all skill levels.
Tee Time
On-site entertainment

Unforgettable entertainment

Experience unforgettable nights with world-class entertainment. Enjoy dazzling fire dancers, acrobatics, rock shows, and vibrant Latin performances. Relax with live music, try karaoke or blackjack, and dance the night away at the iconic White Party.
Tennis court

Endless on-property activities

Indulge in wine tastings, take part in cooking and dance classes, or challenge friends to a game of pool, ping pong, pickleball, or tennis. Enjoy a variety of fun-filled activities, from sports courts to expert-led experiences, ensuring every moment is engaging and unforgettable.
Hotel exterior
Explore

See more of paradise at our Paraiso Complex

As part of the Iberostar Paraíso Complex, guests enjoy access to world-class amenities, gourmet restaurants, and an 18-hole golf course. Experience more with exclusive entertainment, beachfront bliss, and unparalleled luxury at this Riviera Maya paradise.
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Hotel features

All inclusive
All inclusive
Responsible consumption of seafood
Responsible consumption of seafood
Single-use plastic free hotel
Single-use plastic free hotel
Beach
Beach
1 Indoor pool
1 Indoor pool
2 Outdoor pools
2 Outdoor pools
Spa
Spa
Fitness center
Fitness center
6 Onsite restaurants
6 Onsite restaurants
5 On-site bars
5 On-site bars
Wi-fi
Wi-fi
Smoke free hotel
Smoke free hotel
Daily housekeeping
Daily housekeeping
Onsite parking
Onsite parking
Adults-only
Adults-only
All inclusive
All inclusive
Responsible consumption of seafood
Responsible consumption of seafood
Single-use plastic free hotel
Single-use plastic free hotel
Beach
Beach
1 Indoor pool
1 Indoor pool
View more

At this hotel

Hotel Information

  • Front desk: 52-984-8772800

  • Reservations: 1-833-3997888

  • Email: ghprp1@iberostar.com

  • Check-in: 3:00 PM

  • Check-out: 12:00 PM

  • Late check out available​

  • Minimum check-in age: 18

  • Total floors: 3

  • Total rooms: 310

  • Accessible rooms:  2

  • Languages spoken: English, Spanish
  • Credit cards accepted: MA, MasterCard, American Express, JCB, Visa, Discover, Diners Club
Accessibility
For your convenience
  • Complimentary coffee in lobby

  • Complimentary filtered water

  • On-site convenience store

  • Ice machine(s)

  • Room service

  • Single-use plastic-free hotel

Beach amenities
  • Beach chairs
    Cabanas
    Towel service
    Water/filtered water

  • Hours of operation: 6:00 AM - 7:00 PM

  • Elliptical machines
    Free weights
    Stationary bicycle
    Treadmill

  • Onsite sports trainer

  • Iberostar Paraiso Golf Club
    Located on-site
    Number of holes: 18
    A stunning location surrounded by nature, exotic animals and ancient ruins. Playa Paraíso Golf Club, designed by P.B. Dye, is an extraordinary course where you will find lush jungle vegetation and some of the world’s most famous archaeological sites.
    Phone: 52-984-8772847
    Email: pargl7@iberostar.com

Parking

  • Controlled access to parking

  • Outdoor Pool
    Location: Outdoor
    Cabanas
    Pool side lounge chairs
    Towel service
    Water/filtered water

Housekeeping and laundry​

  • Daily housekeeping

Other services​​​

  • Doctor on call

  • Wake up calls

Sensations

  • Hours of operation: 8:00 AM - 8:00 PM

  • Beauty treatments
    Body wrap
    Facials
    Manicures and pedicures
    Masseuse
    Steam bathing
    Waxing