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Kimpton Karma is now part of IHG Rewards Club. Previous members were emailed a new # and PIN. Need help? We're here for you.

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IHG® Rewards Club Customer Care

You may experience a wait at this time due to high call volume.

Serving the best interest of our members is the goal of our IHG® Rewards Club Customer Care Centers.

To reach us with any questions or issues,simply call,email,or fax to the contact points below.

We are available 24 hours a day, 7days a week unless otherwise indicated.

Kimpton Inner Circle Help

Welcome, {0}. Your Inner Circle VIP line is 866-424-7667.

Prefer to check out information online? Visit Frequently Asked Questions

Kimpton Inner Circle Help

Kimpton Inner Circle members, please to view your dedicated VIP line.

United States and Canada

  • Telephone: 1-888-211-9874 (toll-free)
  • Platinum Elite Number: 1-800-421-5162[conditional]
  • Fax: 1-800-725-8232 (toll-free)
  • Email: ihgrewardsclub@ihg.com
  • TDD: 1-800-334-5194 (toll-free)

Europe, Middle East and Africa

  • Telephone:

    • UK: +44 (0) 2033 499 033 (toll charges may apply)
    • Middle East: +971 4 429 0 530 (toll charges apply)
    • All other countries: +44 20 33 499033 (International calling rates apply)
  • Platinum Elite number: 00 800 2222 4142 (toll free from most European countries) [conditional]
  • Fax: +44 20 33 491 716 (toll charges apply)
  • Email: ihgrewardsclub@ihg.com

Asia/Pacific

  • Telephone:

    • Australia: 02 9935 8362 (toll charges apply)
    • Mainland China: 800 830 1128 (86 21 2033-4848 for outside Mainland China, call charges apply)
    • Hong Kong: 800 965 222
    • Macau: 0800 728
    • Taiwan: 0080 186 3366
    • Hours of Business: Mon - Sun 7:00am - 23:00pm CST
    • Japan: 03 5767 9325 (toll charges apply)
    • Platinum Elite Number for Japan: 0 120 566-955 (toll-free)
    • Hours of Operation: Mon-Fri 9:00am-6:00pm JST
    • Korea: 001 63 2 857 8778 (toll charges apply)
    • Platinum Elite Number for Korea: 00798 817 1077 (toll-free)
    • Hours of Operation: Mon-Fri 9:00am-6:00pm KST
    • All other countries: +63 2 857 8788 (toll charges apply)
  • Fax : +63 2 857 8787 (toll charges apply)
  • Email: ihgrewardsclub@ihg.com

Mexico

Central and South America

  • Telephone:

    • English: 801-975-3063 (toll charges apply)
    • Spanish: 801-975-3013 (toll charges apply)
  • Fax: 801-974-3086 (toll charges apply)
  • Email: ihgrewardsclub@ihg.com

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