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2 Ladies enjoying a party
Guest how you guest
Stay your way with IHG One Rewards

The only thing you have to be is yourself. All are welcome.



A mother and son sleeping comfortably in their Holiday Inn room
Dapper couple enjoying a late night snack after a fany evening
GUEST HOW YOU GUEST

At IHG One Rewards, we believe in being who you are. Whether your perfect stay involves breezy beach getaways or fast-paced city vacays, pancakes at breakfast or suite upgrades that delight, our newly reimagined loyalty program is all about rewarding you for being you. So, guest how you guest. We’ll be here to take care of the details.

Dapper couple enjoying a late night snack after a fany evening
GUEST HOW YOU GUEST

At IHG One Rewards, we believe in being who you are. Whether your perfect stay involves breezy beach getaways or fast-paced city vacays, pancakes at breakfast or suite upgrades that delight, our newly reimagined loyalty program is all about rewarding you for being you. So, guest how you guest. We’ll be here to take care of the details.

3 CHEERS FOR THE 5 TIERS

Our tiers and earning structure were redesigned so you can earn more points and have more ways to use them than ever before.

New tiers = more rewards.
  Nights
Qualification
Points
Qualification
Bonus
Points
Club tier
0

0

N/A

Silver Elite tier
10

N/A

20%

Gold Elite tier
20

40K

40%

Platinum Elite tier
40

60K

60%

Diamond Elite tier
70

120K

100%

3 CHEERS FOR THE 5 TIERS

Our tiers and earning structure were redesigned so you can earn more points and have more ways to use them than ever before. ​

New tiers = more rewards.
  Nights
Qualification
Points
Qualification
Bonus
Points
Club tier
0

0

N/A

Silver Elite tier
10

N/A

20%

Gold Elite tier
20

40K

40%

Platinum Elite tier
40

60K

60%

Diamond Elite tier
70

120K

100%

PILING ON THE PERKS

We added all-new benefits that enhance your stay and bring the most value to your travel, whatever that looks like for you. ​
Membership Summary
Benefits by Tier Club Member Silver Elite Gold Elite Platinum Elite Diamond Elite
Qualified Nights or Qualified Points Not included in Club Member 10 20 or 40,000 40 or 60,000 70 or 120,000
Earn Bonus Points Not included in Club Member 20% 40% 60% 100%
Earn Points for Reward Nights and More Included in Club Member Included in Silver Elite Included in Gold Elite Included in Platinum Elite Included in Diamond Elite
No Blackout Dates for Reward Nights​ Included in Club Member Included in Silver Elite Included in Gold Elite Included in Platinum Elite Included in Diamond Elite
Points Don't Expire Not included in Club Member Included in Silver Elite Included in Gold Elite Included in Platinum Elite Included in Diamond Elite
Rollover Nights for Next Year’s Status Not included in Club Member Not included in Silver Elite Included in Gold Elite Included in Platinum Elite Included in Diamond Elite
Member Rates Included in Club Member Included in Silver Elite Included in Gold Elite Included in Platinum Elite Included in Diamond Elite
Member Promotions Included in Club Member Included in Silver Elite Included in Gold Elite Included in Platinum Elite Included in Diamond Elite
NEW Reward Night Discounts Not included in Club Member Not included in Silver Elite Not included in Gold Elite Included in Platinum Elite Included in Diamond Elite
NEW Dedicated Diamond Support Not included in Club Member Not included in Silver Elite Not included in Gold Elite Not included in Platinum Elite Included in Diamond Elite
Free Internet Included in Club Member Included in Silver Elite Included in Gold Elite Included in Platinum Elite Included in Diamond Elite
Guaranteed Room Availability Not included in Club Member Not included in Silver Elite Not included in Gold Elite 72 hrs 72 hrs
Complimentary Upgrades (subject to availability) Not included in Club Member Not included in Silver Elite Not included in Gold Elite Included in Platinum Elite Included in Diamond Elite
NEW Welcome Amenity at Check-In Not included in Club Member Not included in Silver Elite Not included in Gold Elite Points* or drink/snack NEW! Free breakfast, points* or drink/snack
Early Check-In (subject to availability) Not included in Club Member Not included in Silver Elite Not included in Gold Elite Included in Platinum Elite Included in Diamond Elite
NEW Late Check-Out (subject to availability) NEW! 2PM 2PM 2PM 2PM 2PM

See IHG One Rewards Membership Terms & Conditions for full benefit details.

*Points are not applicable in Greater China (including Mainland China, Hong Kong, Macau and Taiwan).

THE CHOICE IS YOURS

spark
MILESTONE REWARDS

With Milestone Rewards you get to choose a perk every 10 nights, starting at 20 nights. Want to keep piling on the points? We've got you covered with Bonus Points. Or is happy hour more your thing? Hello Food & Beverage Rewards! Whatever you choose, there's no wrong decision.​

BONUS POINTS

BONUS POINTS

CONFIRMABLE SUITE UPGRADES

CONFIRMABLE SUITE UPGRADES

FOOD & BEVERAGE REWARDS

FOOD & BEVERAGE REWARDS

ANNUAL LOUNGE MEMBERSHIP

ANNUAL LOUNGE MEMBERSHIP

GETTING REWARDED IS AS EASY AS 1, 2, 3

Log into your IHG One Rewards account to view your Milestone Rewards tracker and reward choices.

Choose the reward within 90 days and it will automatically be added to your Rewards Wallet.

Head over to your Rewards Wallet to use your reward when you're ready.

The more you stay the more we want to celebrate you, so you'll get a bonus choice at 40 and 70 nights. Hooray!

Collage of images representing the 17 brands and 6,000 destinations of IHG Hotels & Resorts

USE YOUR POINTS YOUR WAY

With 6,000 destinations across 17 brands, you’ll pile up the points — and have the freedom to decide how to use them. Choose from:

REWARD NIGHTS

SHOPPING THE CATALOG

POINTS & CASH

POINTS DONATION

DIGITAL REWARDS

AND MORE!

spark

THE CHOICE IS YOURS


COMING SOON: MILESTONE REWARDS

You don’t have to wait to level up your status to unlock new benefits. With the all-new Milestone Rewards, you get a choice every 10 nights, starting at 20 nights, to pick a perk that tickles your fancy. The bad news? It’s hard to choose. The good news? There is no wrong decision.

BONUS POINTS

CONFIRMABLE SUITE UPGRADES

CONFIRMABLE SUITE UPGRADES

FOOD & BEVERAGE REWARDS

FOOD & BEVERAGE REWARDS

ANNUAL LOUNGE MEMBERSHIP

ANNUAL LOUNGE MEMBERSHIP

Collage of images representing the 17 brands and 6,000 destinations of IHG Hotels & Resorts

USE YOUR POINTS YOUR WAY

USE YOUR POINTS YOUR WAY


With 6,000 destinations across 17 brands, you’ll pile up the points — and have the freedom to decide how to use them. Choose from:

REWARD NIGHTS

SHOPPING THE CATALOG

POINTS & CASH

POINTS DONATION

DIGITAL REWARDS

AND MORE!

BUT WAIT, THERE'S MORE

We’ve been hard at work making IHG One Rewards a program that brings value, flexibility, and a little celebration to your life.

REWARDS ON THE GO
REWARDS ON THE GO

Your new IHG One Rewards app is here.

EARN MORE, DO MORE
EARN MORE WITH THE IHG REWARDS CREDIT CARD

Multiply your points with every stay and every purchase.

Elite Tiers

1. What is the current tier qualification structure?

The following tier structure was introduced with the launch of IHG One Rewards in April 2022:

  Nights
Qualification
Points
Qualification
Bonus
Points
Club tier
0

0

N/A

Silver Elite tier
10

N/A

20%

Gold Elite tier
20

40K

40%

Platinum Elite tier
40

60K

60%

Diamond Elite tier
70

120K

100%

  Nights
Qualification
Points
Qualification
Bonus
Points
Club tier
0

0

N/A

Silver Elite tier
10

N/A

20%

Gold Elite tier
20

40K

40%

Platinum Elite tier
40

60K

60%

Diamond Elite tier
70

120K

100%

2. What constitutes an Elite Qualifying Night?

An Elite Qualifying Night includes nights stayed on loyalty Qualifying Rates, including Reward Nights and Free Nights.

3. What constitutes a loyalty Qualifying Rate?

Qualifying Rates include Reward Nights/Free Nights and most business and leisure rates, such as Advance Saver rates, Best Flexible rates, Global Sales negotiated rates (including but not limited to Corporate Gold rates), national/regional/local government rates, and specified leisure rates as confirmed by IHG’s reservation systems. In Asia, the Middle East, Africa, and Greater China (Mainland China, Hong Kong, Macau, Taiwan), Qualifying Rates include all locally negotiated rates.

Please see the program Terms and Conditions for details.

Note: In Greater China, Qualifying Rates also include all corporate negotiated rates settled with hotels via regular payment. In all other parts of the world, locally negotiated rates are classed as Qualifying Rates if the rate is discounted less than 30%.

4. Will a member's status change to a lower tier if they haven’t achieved the new nights threshold? For example, will a members be downgraded to Silver Elite if they do not meet the new Gold Elite criteria?

Yes, members will need to meet 2022 Qualified Nights or Points threshold for the relevant tier based on activity between January 1, 2022 and December 31, 2022 to maintain current status or achieve higher tier level. Otherwise, their status will be downgraded and reflected in their IHG1R account in March 2023..

5. A member’s status was gifted or earned during a promotion – what will happen to their status in 2023?

Members will need to meet the current Qualified Nights or Points threshold for the relevant tier based on activity between January 1, 2022 and December 31, 2022 to requalify for their statuses or upgrade to the next tier level. Elite statuses that were earned on a temporary basis as part of a promotion will be downgraded or maintained according to the terms of the promotion.

Elite Tier Bonus Earn

1. How is Elite tier bonus earn calculated?

Elite tier bonus earn is the points Elite members earn, over and above the base points earned for each dollar spent, based on their status. Elite members receive an additional bonus based on their tier status as per table below:

Elite Membership Tier Percentage of Elite Tier Bonus Points
Silver Elite tier
20%

Gold Elite tier
40%

Platinum Elite tier
60%

Diamond Elite tier
100%

2. Are points earned using the IHG credit card considered Qualifying Points?

No, points earned using IHG Credit Card are no longer qualifying points.

3. Do IHG One Rewards promotions qualify for Elite Tier Bonus Earn and/or Elite status?

Unless otherwise stated in a promotion’s terms and conditions, points earned as part of a promotion do not count towards Elite status.

4. Is IHG's Points Expiration policy changing?

As a key benefit of our program, points never expire for Elite members (now Silver Elite, Gold Elite, Platinum Elite and Diamond Elite). Points expire for Club members after 12 months of inactivity.

Member Benefits

1. Were there new benefits associated with the new and improved loyalty program in 2022?

Yes – in addition to the new tier structure, we introduced the following additional benefits:

  • Free Breakfast as a Welcome Amenity choice at Check-In for Diamond Elite members (subject to certain restrictions)
  • Dedicated Diamond Support for Diamond Elite members
  • Access to Exclusive Reward Night Discount Promotions when offered for Platinum Elite and Diamond Elite members
  • Early Check-In now offered to Platinum Elite members (subject to availability), in addition to Diamond Elite members
  • Elite Rollover Nights now offered to Gold Elite members, in addition to Platinum Elite and Diamond Elite members
  • Expanded Late Check-Out for all tiers (subject to availability)
  • Milestone Rewards for Elite members, starting at 20 nights (additional details below)

More information on benefits can be found here.

2. Diamond Elite members can choose Free Breakfast as their Welcome Amenity at Check-in. What does this include? How does it work?

As part of the Welcome Amenity choice at Check-In, Diamond Elite members1 can have the additional choice of a free daily hot breakfast for the member and one registered guest staying in the same room. For example, at a participating property that has a full-service restaurant, a Diamond Elite member and their registered guest would each receive a choice of one main menu item with unlimited non-alcoholic beverages OR full buffet with unlimited non-alcoholic beverages. Hotels reserve the right to exclude certain menu items, such as alcoholic beverages or specialty coffee, from the free breakfast benefit.

This benefit is available at all IHG brands, except limited-service brands that already offer breakfast, and at Candlewood Suites, Holiday Inn Club Vacations, InterContinental Alliance Resorts (Las Vegas and Macau), Six Senses and Mr. & Mrs. Smith properties.

3. What does Dedicated Diamond Support mean?

Diamond Elite members have access to a dedicated support team with agents who can assist with their booking and hotel-related needs. Diamond Elite members can find more details on how to contact this dedicated support team by logging into their account on the IHG app or website.

4. What are Reward Night Discounts?

Platinum Elite and Diamond Elite members can stretch their points further with access to exclusive and limited time discount promotions on Reward Nights, or nights they book with IHG One Rewards points, subject to eligibility.

5. How have the Early Check-In and Late Check-Out benefits changed in 2022?

If Platinum Elite and Diamond Elite members request an Early Check-In, hotels will do their best to have the rooms ready, subject to availability. And all members will be able to request Late Check-Out up to 2 p.m., also subject to availability.

6. What are Elite Rollover Nights?

Gold Elite, Platinum Elite and, Diamond Elite members can earn status faster by rolling extra Qualifying Nights over to the next year.

For example, if a Gold Elite member stayed 25 Qualifying Nights in 2022, they would earn Gold Elite status for the 2023 calendar year. However, Gold Elite status only requires 20 Qualified Nights, so the additional 5 nights that the member stayed over and above the Gold Elite qualification, will be rolled over in their account and count towards their progress to the next Elite tier in 2024. Please note that rollover nights can only be carried over one-time into to the following year.

7. How does a hotel determine if Late Check-Out is available?

Our hotels do their best to accommodate requests for Late Check-Outs, however Late Check-Out availability does depend on available rooms and housekeeping resources, so extending Check-Out may not always be possible.

8. Can members gift their IHG One Rewards benefits to someone else?

No, all benefits are non-transferrable. Find full Reward Nights Terms and Conditions in here (https://www.ihg.com/content/gb/en/customer-care/member-tc.html#rewardnights)

Milestone Rewards 

1. What are Milestone Rewards?

Milestone Rewards offer a new way for members to choose rewards that matter most to them. Members can make a Milestone Reward benefit choice every 10 Qualifying Nights, starting at 20 Qualifying Nights, according to the following chart:

20 Nights

Title
20
Sub Title
Nights
Description

You can choose one of the following:

  • 5,000 Bonus Points
  • 2 Food & Beverage Rewards
  • 1 Confirmable Suite Upgrade
Flag
Sort Order
02

30 Nights

Title
30
Sub Title
Nights
Description

You can choose one of the following:

  • 5,000 Bonus Points
  • 2 Food & Beverage Rewards
Flag
Sort Order
03

40 Nights

Title
40
Sub Title
Nights
Description

You can choose two of the following:

  • 10,000 Bonus Points
  • 5 Food & Beverage Rewards
  • 1 Confirmable Suite Upgrade (limit 1)
  • Annual Lounge Membership (limit 1)
Flag
Bonus Choice
Sort Order
04

50 Nights

Title
50
Sub Title
Nights
Description

You can choose one of the following:

  • 10,000 Bonus Points
  • 5 Food & Beverage Rewards
Flag
Sort Order
05

60 Nights

Title
60
Sub Title
Nights
Description

You can choose one of the following:

  • 10,000 Bonus Points
  • 5 Food & Beverage Rewards
Flag
Sort Order
06

70 Nights

Title
70
Sub Title
Nights
Description

You can choose two of the following:

  • 10,000 Bonus Points
  • 5 Food & Beverage Rewards
  • 2 Confirmable Suite Upgrades (limit 1)
  • Annual Lounge Membership (limit 1)
Flag
Bonus Choice
Sort Order
07

80 Nights

Title
80
Sub Title
Nights
Description

You can choose one of the following:

  • 10,000 Bonus Points
  • 5 Food & Beverage Rewards
Flag
Sort Order
08

90 Nights

Title
90
Sub Title
Nights
Description

You can choose one of the following:

  • 10,000 Bonus Points
  • 5 Food & Beverage Rewards
Flag
Sort Order
09

100 Nights

Title
100
Sub Title
Nights
Description

You can choose one of the following:

  • 10,000 Bonus Points
  • 5 Food & Beverage Rewards
Flag
Sort Order
10

2. How do members earn Milestone Rewards?

Members can earn towards Milestone Rewards benefit choices on Qualifying Nights, including Reward Nights and Free Nights, within the calendar year (note that Rollover Nights do not count towards Milestone Rewards benefits). The Milestone Rewards benefits choices tracker will reset every year on January 1. Members are able to track their Qualifying Nights activity for Milestone Rewards benefit choices in their IHG One Rewards account in either the IHG One Rewards app or website. Once a milestone is reached, members have 90 days to select a Milestone Rewards benefit choice on the IHG website or IHG One Rewards mobile app. If a Milestone Rewards benefit is not selected within 90 days, the Milestone Rewards benefit choice for that milestone expires and will no longer be available. All Milestone Rewards benefit choice selections are final.

3. What are the Milestone Reward choices?

    The Milestone Rewards benefit choices now available include:

  • Bonus Points – available as a choice every 10 Nights starting at 20 Nights (up to 100 Nights)
  • Food & Beverage Reward – coming soon! Available as a choice every 10 Nights starting at 20 Nights (up to 100 nights nights). While Food & Beverage Rewards are not available for use at hotels quite yet, you can still select this reward for use later this year. Stay tuned for more details.​
  • Confirmable Suite Upgrade – available as a choice at 20, 40 and 70 Nights
  • Annual Lounge Membership – available as a choice at 40 and 70 Nights

4. What does the Bonus Points Reward include?

If a member selects Bonus Points as their Milestone Rewards benefit choices at 20 or 30 Nights, they will receive 5,000 IHG One Rewards points. If a member selects Bonus Points as their Milestone Rewards benefit at 40 Nights through 100 Nights, they will receive 10,000 IHG One Rewards points if selected.

5. What does the Food & Beverage Reward include?

Food & Beverage Rewards are coming soon! While Food & Beverage Rewards are not available for use at hotels quite yet, members can still select this reward for use later this year. Stay tuned for more details. ​

Once available, if a member selects Food & Beverage Rewards as their Milestone Reward, each Food & Beverage Reward can be redeemed for up to $20 USD for eligible food and beverage charges, as long as the charges were applied to the member’s room bill. 

6. What purchases are eligible for the Food & Beverage Reward?

The Food & Beverage Reward can be redeemed towards food & beverage charges on a member's room folio, such as restaurant, bar, minibar, or in-room dining charges. Marketplaces are excluded at this time.

7. Can a Food & Beverage Reward be used for a dining experience not associated with a stay?

At this time, a Food & Beverage Reward can only be used in conjunction with a stay and only when applied to a member’s room bill.

8. Can multiple Food & Beverage Rewards be combined and used together at one time?

Yes, members can apply more than one Food & Beverage Reward to a single stay room bill, as long as the reward is redeemed prior to check-out. Ambassador members can also apply their Ambassador Food & Beverage credits (where applicable) in addition to any Food & Beverage Rewards.

9. What does the Confirmable Suite Upgrade include?

If a member selects the Confirmable Suite Upgrade as their Milestone Reward benefit choice, they will be able to confirm an upgrade to an entry-level suite, at most 14 days and at minimum 24 hours prior to check-in, subject to suite availability. The reward is valid for a stay up to 5 nights and available for 1 room per stay. If an entry-level suite is not available, a member has the option to confirm a premium room as an alternative. Please note that if the Suite is on a Club floor, this does not include Club Lounge access. This benefit is available at all IHG brands except avid hotels, Atwell Suites, IHG Army Hotels, Holiday Inn Club Vacations, and Six Senses properties. The benefit also is not available at IHG Residences, Mr & Mrs Smith properties or at InterContinental Alliance Resorts (Las Vegas and Macau).

10. How does the Confirmable Suite Upgrade work?

Members can book a stay for up to 5 nights through IHG's website or mobile app on a qualifying base rate2. In order to use their Confirmable Suite Upgrade, members must then call IHG Customer Care at most 14 days and at minimum 24 hours prior to check-in to request their Confirmable Suite Upgrade. The IHG Customer Care representative will confirm if there is suite availability for the member's requested stay dates and upgrade their stay to a suite. Once the upgrade is confirmed, the member will receive an updated reservation confirmation email. If there is not suite availability for the member's requested stay dates, the IHG Customer Care representative will offer a premium room alternative, which the member can accept or choose to decline. If they decline, their Confirmable Suite Upgrade will remain valid and they can choose to apply it to a different stay. At this time, the Confirmable Suite Upgrade is not available to redeem on Reward Nights.

11. Can members use a Confirmable Suite Upgrade and an Ambassador Guaranteed Upgrade for the same stay?

No, Ambassador, Royal Ambassador and Kimpton Inner Circle members will need to choose which type of suite upgrade they want to use for their stay. For example, if an Ambassador member has redeemed their Confirmable Suite Upgrade for an upcoming stay, they cannot request their Guaranteed Ambassador Upgrade upon check in for that stay.

12. Why can’t members redeem Confirmable Suite Upgrades via the app?

We know suite upgrades are one of the most important benefits for our members and we continue to work on ways to improve the benefit availability. At this time, Confirmable Suite Upgrades must be redeemed by calling IHG One Rewards Customer Care.

13. What is the difference between a Complimentary Upgrade (subject to availability) and a Confirmable Suite Upgrade?

Complimentary Upgrades are offered to Platinum Elite and Diamond Elite members, subject to availability, and are assigned by the hotel team at check-in, also they provide an upgrade to the next best available room, which is not always a suite. Confirmable Suite Upgrades are offered as a Milestone Reward and can be confirmed up to 14 days prior to check-in by calling IHG One Rewards Customer Care.

14. What does the Annual Lounge Membership include?

If a member selects the Annual Lounge Membership as their Milestone Reward at 40 or 70 Nights, they will receive Club Lounge access where available, for the registered member plus one additional guest during any stay. Once the Annual Lounge Membership is selected, it will be valid for the rest of the calendar year plus an additional 12 months thereafter. Annual Lounge Membership is not able to be used at Mr & Mrs Smith properties or at InterContinental Alliance Resorts (Las Vegas and Macau).

15. Can a member use their Annual Lounge Membership if they are not currently staying at a property?

No, at this time, an Annual Lounge Membership can only be used in conjunction with a current stay.

16. Is there a limit to the length of stay when using the Annual Lounge Membership?

No, there is no limit to the length of stay while using the Annual Lounge Membership.

17. Can a member select the Annual Lounge Membership more than once in a calendar year?

Yes, a member can select Annual Lounge Membership at 40 nights and then again at 70 nights. Once Annual Lounge Membership is chosen it will be valid to the end of the year plus an additional 12 months (E.g., Annual Lounge Membership Milestone choice selected June 2022 will be valid until December 31, 2023).

18. Can members select the same Milestone Reward more than once?

When a member has reached 40 and 70 Nights, they will be able to make two Milestone Reward choices. Bonus Points and Food & Beverage Rewards can each be selected twice at these milestones, while Confirmable Suite Upgrade and Annual Lounge Membership can only be selected once at these milestones.

19. How often are Milestone Reward choices available?

Milestone Rewards are earned every 10 Qualifying Nights, beginning at 20 Nights through 100 Nights. Additionally, when a member has reached 40 and 70 Nights, they will be able to choose two Milestone Rewards options.

20. Can members gift their Milestone Rewards to someone else?

No, Milestone Rewards are non-transferable.

Where should members go if they have additional questions about IHG One Rewards?

Click here for a full list of IHG One Rewards Service Centers phone numbers by country. Additional information is also available here.  

*Exceptions include Greater China region where Welcome Amenity will be offered for Silver Elite and Gold Elite members, MLAC region where we have removed Welcome Amenity for both Club and Gold Elite members, and Six Senses properties where all members will receive an in-room Wellness Platter at check-in.

**Confirmable Suite Upgrade qualifying base rates include Best Flexible, Member Discount, Government and select Corporate and package rates. Bookings that require advance payment do not qualify.

 

Accounts subject to credit approval. Restrictions and limitations apply. IHG Rewards credit cards are issued by JPMorgan Chase Bank, N.A. Member FDIC. Offer subject to change.

The Contactless Symbol and Contactless Indicator are trademarks owned by and used with the permission of EMVCo, LLC.