2. How do members earn Milestone Rewards?
Members can earn towards Milestone Rewards benefit choices on Qualifying Nights, including Reward Nights and Free Nights, within the calendar year (note that Rollover Nights do not count towards Milestone Rewards benefits). The Milestone Rewards benefits choices tracker will reset every year on January 1. Members are able to track their Qualifying Nights activity for Milestone Rewards benefit choices in their IHG One Rewards account in either the IHG One Rewards app or website. Once a milestone is reached, members have 90 days to select a Milestone Rewards benefit choice on the IHG website or IHG One Rewards mobile app. If a Milestone Rewards benefit is not selected within 90 days, the Milestone Rewards benefit choice for that milestone expires and will no longer be available. All Milestone Rewards benefit choice selections are final.
3. What are the Milestone Reward choices?
The Milestone Rewards benefit choices now available include:
- Bonus Points – available as a choice every 10 Nights starting at 20 Nights (up to 100 Nights)
- Food & Beverage Reward – coming soon! Available as a choice every 10 Nights starting at 20 Nights (up to 100 nights nights). While Food & Beverage Rewards are not available for use at hotels quite yet, you can still select this reward for use later this year. Stay tuned for more details.
- Confirmable Suite Upgrade – available as a choice at 20, 40 and 70 Nights
- Annual Lounge Membership – available as a choice at 40 and 70 Nights
4. What does the Bonus Points Reward include?
If a member selects Bonus Points as their Milestone Rewards benefit choices at 20 or 30 Nights, they will receive 5,000 IHG One Rewards points. If a member selects Bonus Points as their Milestone Rewards benefit at 40 Nights through 100 Nights, they will receive 10,000 IHG One Rewards points if selected.
5. What does the Food & Beverage Reward include?
Food & Beverage Rewards are coming soon! While Food & Beverage Rewards are not available for use at hotels quite yet, members can still select this reward for use later this year. Stay tuned for more details.
Once available, if a member selects Food & Beverage Rewards as their Milestone Reward, each Food & Beverage Reward can be redeemed for up to $20 USD for eligible food and beverage charges, as long as the charges were applied to the member’s room bill.
6. What purchases are eligible for the Food & Beverage Reward?
The Food & Beverage Reward can be redeemed towards food & beverage charges on a member's room folio, such as restaurant, bar, minibar, or in-room dining charges. Marketplaces are excluded at this time.
7. Can a Food & Beverage Reward be used for a dining experience not associated with a stay?
At this time, a Food & Beverage Reward can only be used in conjunction with a stay and only when applied to a member’s room bill.
8. Can multiple Food & Beverage Rewards be combined and used together at one time?
Yes, members can apply more than one Food & Beverage Reward to a single stay room bill, as long as the reward is redeemed prior to check-out. Ambassador members can also apply their Ambassador Food & Beverage credits (where applicable) in addition to any Food & Beverage Rewards.
9. What does the Confirmable Suite Upgrade include?
If a member selects the Confirmable Suite Upgrade as their Milestone Reward benefit choice, they will be able to confirm an upgrade to an entry-level suite, at most 14 days and at minimum 24 hours prior to check-in, subject to suite availability. The reward is valid for a stay up to 5 nights and available for 1 room per stay. If an entry-level suite is not available, a member has the option to confirm a premium room as an alternative. Please note that if the Suite is on a Club floor, this does not include Club Lounge access. This benefit is available at all IHG brands except avid hotels, Atwell Suites, IHG Army Hotels, Holiday Inn Club Vacations, and Six Senses properties. The benefit also is not available at IHG Residences, Mr & Mrs Smith properties or at InterContinental Alliance Resorts (Las Vegas and Macau).
10. How does the Confirmable Suite Upgrade work?
Members can book a stay for up to 5 nights through IHG's website or mobile app on a qualifying base rate2. In order to use their Confirmable Suite Upgrade, members must then call IHG Customer Care at most 14 days and at minimum 24 hours prior to check-in to request their Confirmable Suite Upgrade. The IHG Customer Care representative will confirm if there is suite availability for the member's requested stay dates and upgrade their stay to a suite. Once the upgrade is confirmed, the member will receive an updated reservation confirmation email. If there is not suite availability for the member's requested stay dates, the IHG Customer Care representative will offer a premium room alternative, which the member can accept or choose to decline. If they decline, their Confirmable Suite Upgrade will remain valid and they can choose to apply it to a different stay. At this time, the Confirmable Suite Upgrade is not available to redeem on Reward Nights.
11. Can members use a Confirmable Suite Upgrade and an Ambassador Guaranteed Upgrade for the same stay?
No, Ambassador, Royal Ambassador and Kimpton Inner Circle members will need to choose which type of suite upgrade they want to use for their stay. For example, if an Ambassador member has redeemed their Confirmable Suite Upgrade for an upcoming stay, they cannot request their Guaranteed Ambassador Upgrade upon check in for that stay.
12. Why can’t members redeem Confirmable Suite Upgrades via the app?
We know suite upgrades are one of the most important benefits for our members and we continue to work on ways to improve the benefit availability. At this time, Confirmable Suite Upgrades must be redeemed by calling IHG One Rewards Customer Care.
13. What is the difference between a Complimentary Upgrade (subject to availability) and a Confirmable Suite Upgrade?
Complimentary Upgrades are offered to Platinum Elite and Diamond Elite members, subject to availability, and are assigned by the hotel team at check-in, also they provide an upgrade to the next best available room, which is not always a suite. Confirmable Suite Upgrades are offered as a Milestone Reward and can be confirmed up to 14 days prior to check-in by calling IHG One Rewards Customer Care.
14. What does the Annual Lounge Membership include?
If a member selects the Annual Lounge Membership as their Milestone Reward at 40 or 70 Nights, they will receive Club Lounge access where available, for the registered member plus one additional guest during any stay. Once the Annual Lounge Membership is selected, it will be valid for the rest of the calendar year plus an additional 12 months thereafter. Annual Lounge Membership is not able to be used at Mr & Mrs Smith properties or at InterContinental Alliance Resorts (Las Vegas and Macau).
15. Can a member use their Annual Lounge Membership if they are not currently staying at a property?
No, at this time, an Annual Lounge Membership can only be used in conjunction with a current stay.
16. Is there a limit to the length of stay when using the Annual Lounge Membership?
No, there is no limit to the length of stay while using the Annual Lounge Membership.
17. Can a member select the Annual Lounge Membership more than once in a calendar year?
Yes, a member can select Annual Lounge Membership at 40 nights and then again at 70 nights. Once Annual Lounge Membership is chosen it will be valid to the end of the year plus an additional 12 months (E.g., Annual Lounge Membership Milestone choice selected June 2022 will be valid until December 31, 2023).
18. Can members select the same Milestone Reward more than once?
When a member has reached 40 and 70 Nights, they will be able to make two Milestone Reward choices. Bonus Points and Food & Beverage Rewards can each be selected twice at these milestones, while Confirmable Suite Upgrade and Annual Lounge Membership can only be selected once at these milestones.
19. How often are Milestone Reward choices available?
Milestone Rewards are earned every 10 Qualifying Nights, beginning at 20 Nights through 100 Nights. Additionally, when a member has reached 40 and 70 Nights, they will be able to choose two Milestone Rewards options.
20. Can members gift their Milestone Rewards to someone else?
No, Milestone Rewards are non-transferable.
Where should members go if they have additional questions about IHG One Rewards?
Click here for a full list of IHG One Rewards Service Centers phone numbers by country. Additional information is also available here.
*Exceptions include Greater China region where Welcome Amenity will be offered for Silver Elite and Gold Elite members, MLAC region where we have removed Welcome Amenity for both Club and Gold Elite members, and Six Senses properties where all members will receive an in-room Wellness Platter at check-in.
**Confirmable Suite Upgrade qualifying base rates include Best Flexible, Member Discount, Government and select Corporate and package rates. Bookings that require advance payment do not qualify.