Book directly with us
When you book directly with us, we promise you’ll always get the lowest price online. If you find a better price somewhere else, we’ll match it and give you five times the IHG One Rewards Points, up to a 40,000-point maximum — so you can focus on your stay, not your wallet.
The Best Price Guarantee is not applicable to hotels in Mainland China, Macau, Hong Kong and Taiwan.
No booking fees
We do not charge any booking fees for making reservations directly with us.
Data privacy and site security
IHG takes your privacy seriously and works to protect you. All personal information you provide is encrypted and secure.
Online reservation guarantee
Your room is guaranteed.
No booking fees
We do not charge any booking fees for making reservations directly with us.
Data privacy and site security
IHG takes your privacy seriously and works to protect you. All personal information you provide is encrypted and secure.
Online reservation guarantee
Your room is guaranteed.
Best Price Guarantee Claim Questions & Answers:
Yes, but you still must complete the online claim form to take advantage of the Best Price Guarantee.
No, IHG will independently determine the validity of any claim and will not review documentation provided in lieu of an online Claim Form or as part of the validation process for a submitted claim.
No, all claims must be submitted via the online Claim Form to be eligible.
Please allow 24 hrs. for claims to be processed. If you have not received a response to your claim after this time, please e-mail the team at bestpriceguarantee@ihg.com.
Unfortunately, the 5X Points Award cannot be awarded after check-out. Please ensure your membership number is added to the reservation before you check-out of the hotel.
The 5X Points Award will be awarded upon completion of the stay and in accordance with the terms set forth in the terms and conditions of the IHG One Rewards program. Please visit https://www.ihg.com/hotels/us/en/global/customer_care/member-tc to review these terms and conditions.
Please e-mail the Best Price Guarantee team at bestpriceguarantee@ihg.com. The team will review your inquiry and get back to you. Please note that all bonus point awards will be determined in IHG’s sole and absolute discretion, and its decision is final.
Yes, A valid reservation at an IHG branded hotel, booked through an IHG direct channel (such as an IHG website, call center or mobile app), is required to submit a Best Price Guarantee Claim.
No, the points included in the 5X Points Award that are above and beyond what you otherwise would have earned on the room rate for your stay will be awarded as bonus points, which do not count towards a guest’s membership status.
Yes, please review the IHG One Rewards terms and conditions for more information regarding point expiration.
Yes, bonus points cannot exceed 40,000 points per claim.
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