Crowne Plaza Colchester - Five Lakes

Hotel Front Desk: 44-1621-868888

Hotel Fax: 44-1621-869696

Hotel Email:

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Stansted (STN)

- Distance from hotel: 34 MI/ 54.72 KM West l

- Head towards A120 Colchester and merge to road. Follow A120 until you reach a right hand turn to West Street Turn right to Bridge Street - B1024 Turn right to the B1023 The Resort is on your left

Witham Train Station

-Distance from hotel: 10 MI/ 16.09 KM West

- From Albert Road Continue to Braintree Road Turn left in Collingwood Road At mini-round about turn left Turn left in Newlands Street At mini-round about continue forward Merge in A12 Leave A12 at junction 23, merge into London Road Continue until right hand turn towards Tiptree/Maldon Continue on B1023 until left hand turn in B1026 Five Lakes is on the left

Print Hotel Fact Sheet

- Car Parking Available

- Complimentary Daily Self-Parking

- Complimentary parking for guests and visitors.

Print Hotel Fact Sheet

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Hotel Highlights

The resort is idyllically set in 320 acres of Essex countryside however located just 15 minutes from the A12. With 194 refurbished rooms and conference rooms of all sizes including our Arena which can hold up to 4000 delegates. The extensive facilities we have to offer are endless including indoor swimming pool, outdoor tennis courts, covered driving ranges and a UEFA certified football pitch.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 307 reviews
Recommend This Property
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Really bad Experience


October 22, 2014

Too many complaints to list individually.

Hotel Room and surroundings are great.

Spa was acceptable. Spa staff very pleasant and helpful

This Hotel has BIG staffing issues, very short staffed and most we encountered need customer service training asap. Miserable, unhelpful reception staff was our first impression, then restaurant/bar staff who would give you eye contact and then walk away, like they haven't seen you. We had one saving grace of a lovely waiter called Joe who was magnificent, you need to hang on to this young man as he was a diamond in the rough.

We asked one member of staff in the restaurant to clear some glasses as we could fit no more onto the table and she walked away to go and get someone else to clear them!!! Why wouldn't she take some of the glasses away herself whilst she was going to tell someone else to clear the rest?

Management were made aware of the problems, and we were offered a 'free entry' into the disco, which is free to guest anyway and if we returned we could have access into the executive lounge. Not good enough Crowne Plaza, this hotel is letting your reputation down.!!

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Generally great - bed was lousy...


October 20, 2014

Room was fantastic, food terrific, atmosphere relaxing, massage smooth, golf was better than I expected I was going to be.
The bed & pillows were way too soft so I didn't sleep well at all.
That was the only down side.
The staff were very helpful, polite & willing to have a laugh.
Lakes course is better than Links course both are a great challenge & you have to play within your game as they quickly punish the wayward shot.

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Not up to standard


October 18, 2014


This hotel does not appear to operate a true non-smoking policy and the knowledge of catering staff re. dietary requirements leaves much to be desired.
Some of the areas are in real need of renovation.

Posted byHotelStaff
October 22, 2014
May I first of all thank you for choosing Crowne Plaza Resort Colchester - Five Lakes as your hotel destination. Regarding your feedback - Like all establishments in the UK, smoking is illegal and prohibited in our property and I can assure you, we would react very quickly indeed, should we find any guest smoking in the hotel and therefore, without further detail from you, it is difficult to comment. Similarly your statement relating to “dietary requirements”. If you are able to email the hotel directly, we would be happy to answer any concerns that you have. Please contact With kind regards.
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Golf Break


October 17, 2014


Staff and location excellent. Climate control in the village apartments to hot making it uncomfortable to sleep.

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