Crowne Plaza Tysons Corner-McLean

Hotel Front Desk: 1-703-8932100

Hotel Fax: 1-703-8932062

Hotel Email: info.cptysons@bfsaulco.com

Check In: 3:00 PM | Check Out: 1:00 PM | Local Time: 7:30 PM


Airport
Washington Dulles International (IAD)

- Distance from hotel: 13 MI/ 20.92 KM l

- 267 E Dulles Toll Road to Exit 17 - Spring Hill Road - Stay straight to Intl Dr - Right at Crowne Plaza sign.

Ronald Reagan Washington National Airport (DCA)

- Distance from hotel: 15 MI/ 24.14 KM l

- Take Chain Bridge Road to rt 267 east get onto Rt. 66 east and exit onto the George Washington Memorial Parkway and follow the signs to the properterminal at Ronald Reagan National Airport

Train
Union Station

-Distance from hotel: 15 MI/ 24.14 KM East

Underground

Tysons Corner Station

- Distance from hotel: 0.4 MI/ 0.64 KM South

- 1. Exit the lobby, walk down the sidewalk, make a right onto Greensboro Dr. 2. Cross over International Dr. via the crosswalk towards Tysons Galleria 3. Make an Immediate right, walk down International Dr. 4. Make a left onto Galleria Dr. 5.Walk down Galleria Dr. until you reach Tysons Blvd. 6.Use the crosswalk to cross Galleria Dr. and walk down Tysons Blvd until you teach the station.

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- Car Parking Available

- Complimentary Daily Self-Parking

- There is complimentary surface and garage parking available directly around the hotel.

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The Crowne Plaza Tysons Corner-Mclean is equipped with Anywhere Check In, an online and mobile feature that helps you get to your hotel room faster. Learn more about Anywhere Check In and the many ways you can take advantage of this expedited check-in process by visiting http://www.ihg.com/hotels/us/en/global/anywherecheckin.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.3

based on 165 reviews
89%
Recommend This Property
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Ratings Breakdown

165reviews

  • 5 Stars
    100
  • 4 Stars
    39
  • 3 Stars
    12
  • 2 Stars
    7
  • 1 Stars
    7

Average Hotel with Rude Staff

By

October 20, 2014

I was extremely disappointed with my recent stay at the Crowne Plaza at Tysons Corner. From the minute we set foot on the property, the staff was rude and unprofessional toward us.

We were staying here as part of a wedding block. We arrived at 11:30 in the morning, hoping to check in a little early, since the ceremony started at 3 pm, and check-in time was 3 pm. We were promptly told that no rooms were available at that time and that our check-in time is 3 pm, so we should return then. When I explained our situation and asked whether rooms would be made available on a rolling basis (since I can only assume that rooms are not all cleaned simultaneously and are ready all at the stroke of 3 pm) I was told that there were several flight crews that were staying at the hotel and that they had priority on the rooms as they became available. So despite the fact that these crews had not yet arrived to the hotel, and we had arrived early, I was told that no matter what, they would not give me a room until 3 pm and that since this was my adverised check-in time, I should have expected that.

Putting aside the fact that the hotel staff that I spoke with were completely unhelpful and rude, I have two issues with how they handled this situation. First of all, they readily admitted that their regular corporate accounts were more important to them than me as a customer. Look - I get it. If the hotel needs to pick between All Nippon and me as a customer, they are obviously going to pick All Nippon. But do not tell me that another customer has priority over me, simply because they are a regular corporate customer. Do not pretend like a customer asking to check in a little early is an unusual request and that I am crazy for expecting my room to be ready before my advertised check-in time. And most of all, do not be short and condescending to me when explaining the situation.

My second issue is that, if a hotel is willing to give a wedding block to a wedding, then they should tell customers that they have these corporate clients that will be prioritized over them and there is absolutely no way that the customer will be able to check in before 3 pm. Despite the advertised check-in time, it is highly unusual that a hotel will refuse to let you into available rooms because an airline may have 20 flight attendants coming in shortly. As a customer, I should not be expected to know this. And as a hotel, if you are booking a wedding block and you know people will be coming from out of town for a 3 pm wedding, you should anticipate some customers will need to check in early. But again, most importantly, you certainly should not be rude and condescending to that customer.

Finally, after going to the ceremony and then coming back to the hotel afterward, I went to the desk to check in. When I did, the man who was "helping" me earlier, asked where I had been, because the room was ready right at 3 pm (ignoring the fact that he called me at 3:30, during the ceremony, to let me know that the room was ready even though I asked him to call me the second my room was ready). When I said I was at the wedding that he nearly made me miss, he acted offended that I hadn't waited at his desk so that I could be ready to go in right at 3 pm.

In all, while it was disappointing that the hotel did not fully inform me of its ironclad check-in policy and the priority that would be given to corporate customers, it was the general rudeness of the staff that is the real reason that, if I can avoid it, I will never stay at a Crowne Plaza again. Yes, your check-in time is 3 pm, and yes, my room was supposedly availably at the stroke of 3 pm, but if you are working in the customer service industry, at least try to work with me and be sympathetic. Do not act as if I am being unreasonable by showing up at a hotel a little early hoping to check in early. Because, while this may be news to the Tysons Corner Crowne Plaza, people do it all the time.

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Service

By

October 15, 2014

platinumelite

Good stay would love to stay there again walking distance to several places in the local area

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Helpful staff

By

October 15, 2014

club

The front desk staff was beyond wonderful. They were very helpful.

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Incredible Staff

By

October 14, 2014

club

My second stay in a few months here and again I was blown away by the staff. All full of smiles and kindness and extra help. Never an attitude. Plus its location is great, aside from being able to walk to my office in the morning, with all the malls there's plenty of restaurants for food across the spectrum and now the DC Metro stops right across the street. BTW, I've always found this hotel to be really quiet, which is great for the sleeping thing, never hear anyone else in the hotel or from outside.

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