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Rated 4.3 out of 5 by 157 reviewers.
Rated 4.0 out of 5.0 by weekend in Chicago Northbrook A tired hotel in beatifull surrondings abot half of the staff was very good. professionel,kind carring, the other half was there, Not bad but neither good 11 September 2014
Rated 4.0 out of 5.0 by Comfortable beds and great service My stay was great at the hotel. I enjoyed the service and the friendly nature of the staff. my grand children enjoyed the pool facilities 04 September 2014
Rated 4.0 out of 5.0 by Overall Good Stay Overall my stay was enjoyable. The interior of the hotel was very nice, the rooms were spacious and the bed comfy.Our stay included breakfast, where the food option was pretty expansive and the servers were attentive. My few complaints are regarding parking. There is not sufficient spaces for parking, and the only spaces available were in the very back further away from a back entrance. Also, the staff upon my check-in were not very welcoming. No one was at the front, but I could see 3 employees sitting in the back, they all looked at us when I went to check in and finally one came to check us in. None of them greeted us. They also did not acknowledge that I was an IHG gold member and did not offer me a gift bag for being registered with the wedding block. There were a handful of gift bags still left for our wedding party sitting right behind the check in counter. I asked a few of the other wedding party guests that had reserved under the wedding rate and they had not received gift bags either. 04 September 2014
Rated 4.0 out of 5.0 by Comfortable hotel A little remodeling was going on and they forgot to leave a sleep package in my room, but overall great experience. Would have liked to know that the karaoke was only on Wednesday nights - bar was empty. 04 September 2014
Rated 5.0 out of 5.0 by Great room This hotel has a great breakfast. Its not the cheesy continental breakfast given at most hotels. It is a full buffet with great service, good coffee, and you can get in and out in a hurry if you need to. The service is better than I've seen at restaraunts. I like the rooms they are modern style and have large tv and sleep number bed. I've had their room service too before and it is also very good. Great place to stay for a reasonable price in this area. 03 September 2014
Rated 5.0 out of 5.0 by my Crowne stay Aug 25 2014 Excellent service, close to Allstate, friendly staff. 31 August 2014
Rated 2.0 out of 5.0 by Great hotel but food STINKS Very nice hotel and the Priority Club upgrade was wonderful however the restaurant at this property is horrible. I went down to dinner last night and ordered the fish taco's. For $12.00 I received three soft taco shells with each containing a small (1" x 2" x 1/4") piece of Tilapia fish and a like sized avocado. The reason why I ordered this dish was because they didn't have any specials as was informed that the restaurant NEVER HAS SPECIALS. I would assimilate my fish taco's to a well balanced appetizer however I gladly accepted my dish and moved onward. The next morning I came down for breakfast at 6:15AM and was greeted with a friendly staff and wonderful looking buffet. That is where the delight ended as I plated some eggs and sausage and returned to my table, the food was cold and the sausage had the taste of old Tofu. Why a Crowne Plaza would differ so much from the downtown Milwaukee location is beyond me. If you want to compare, please visit the downtown Milwaukee location with their fresh lox and wonderfully large capers. Or, try their fresh chewy bagels or out of this world omelets. When I travel and enjoy the simple pleasures to brighten by time away from home but I will not visit this location again. 29 August 2014
Rated 5.0 out of 5.0 by Recommended guest ammenities There are only two suggestions I have: 1) vary your breakfast buffet 2) provide free coffee to your guests somewhere in the front lobby so they don't have to pay $3.25 if they want some. I feel this service should be included in the cost of your rooms. I would love to be able to have complimentary coffee at your place, when I want it, and not have to walk across or drive down the street for it. Judy 26 August 2014
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