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Rated 4.3 out of 5 by 120 reviewers.
Rated 5.0 out of 5.0 by Comfy bed, lousy food choices and $$$ bar prices... I enjoyed my stay at the hotel. The staff was very attentive and met all my needs. The bed was very comfy, room was clean and smelled fresh. The pool area was nice but not steps to get in and out of pool only ladders, so if you have any type of disability you might not be able to utilize it. The Willows restaurant has small choice of items and are well over priced for many of them. They never have an evening special and your limited on bar food as well. I think some nice evening selections would bring more patrons into the restaurant as it was usually empty. The coffee was $$$ !! The bar was totally overpriced for drinks ! I paid $8 for Grey Goose the 1st time and the 2nd time got charged $12 !!! C'mon !! 07 July 2014
Rated 3.0 out of 5.0 by Comfortable bed and great room. Other than slow progress check in and other rude guest, this hotel located great location for my visit and great facility and kind staff. I just staked the wrong time, but I would recommend to others and returned to this hotel if I travel to Chicago area. 07 July 2014
Rated 5.0 out of 5.0 by Great Hotel As a one who stay's in 200 plus hotel rooms per year, I found this hotel to be in the top 10 for price paid. I had a chance to read some of the reviews, and all I can say is most of the negativity is not true. Not only was the fitness room adequate, nobody used it the times I was there. While I will agree that the hotel needs a face lift, it certainly is well maintained ! The staff was great, especially the front desk staff. 05 July 2014
Rated 5.0 out of 5.0 by grea service we have stayed here twice a year for 4 years with satisfaction 05 July 2014
Rated 5.0 out of 5.0 by Excellent Staff All employees at the Crowne Plaza Northbrook hotel (including management) go the extra mile to make sure I enjoy my stay. Every detail is always perfect (clean room with everything in its place, excellent service at the front desk, good food, beverages, and service). As a result, I have elected to stay at this hotel for the last five years. Actually, I would not stay at any other hotel in the area. I would grade everyone that works at this hotel with an "A". Although, Terri at the front desk gets a grade of "A+". She even calls me at work if I forget to make a reservation for the week. 02 July 2014
Rated 5.0 out of 5.0 by Quiet room, great service. Stayed on the Quiet Floor - no children, leisure groups, marching bands or circus animals. Was very quiet, and I slept well. Bed was a little lumpy but room was nice. 01 July 2014
Rated 5.0 out of 5.0 by good stay and great staff comfortable bed , i think you make survey to complicated you should simply it. 29 June 2014
Rated 5.0 out of 5.0 by great staff, clean rooms small fitness center for large hotel Staff was great, stayed for 2 weeks , room was clean everyday and linens were clean - maid service was GREAT!!! Only complaint was the size of the fitness center- hotel was fairly good size but fitness center was not compatible 27 June 2014
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