Crowne Plaza St. Louis - Downtown

Hotel Front Desk: 1-314-6218200

Hotel Fax: 1-314-6218073

Hotel Email: Julie.Baker@cpstldt.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
St. Louis Lambert International Airport (STL)

- Distance from hotel: 15 MI/ 24.14 KM South East l

- Take I-70 East towards St. Louis. Continue on I-44 West. Exit at Broadway. Go to Chestnut and turn left then turn left on Pine Street. Go one block and the hotel is on corner of Pine and 4th Streets on the right hand side.

Train
Amtrak St. Louis Station

-Distance from hotel: 1 MI/ 1.61 KM West

- West on Market Street to 4th Street. Go Left on 4th Street and proceed 3 blocks north to hotel.

Underground

MetroLink - 8th and Pine Station

- Distance from hotel: 0.4 MI/ 0.64 KM East

- Turn Right out of our parking garge and the the first left is Washington Ave, go 4 blocks down Washington to 8th Street, turn left on 8th and then station will be on the corner of 8th and Pine.

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- Car Parking Available

- Self-Parking Fee: 10.00 USD

- Valet Parking Available

- Valet Parking Fee: 20.00 USD

- Multi-level covered public parking garage is available adjacent to the hotel, fees charged daily through hotel for hotel guests allowing unlimited entries and exits except for special events. Valet parking services provided by the hotel at a daily fee.

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.3

based on 893 reviews
60%
Recommend This Property
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Ratings Breakdown

893reviews

  • 5 Stars
    265
  • 4 Stars
    195
  • 3 Stars
    150
  • 2 Stars
    141
  • 1 Stars
    142

My Stay of Terror

By

25 May 2015

club

Nothing in my room worked. The a/c wasn't even turned so the central a/c could be used, the desk chair was broken, the alarm clock didn't work, the light bulbs were burned out, the bathroom door didn't open and I had to be rescued by maintenance after 20 minutes, the bellman griped me out for taking my luggage cart upstairs after I waited for 15 minutes for him to return from outside and the room had three (count them three) plugs to use for charging and computers. Just not up to the standards of a Crowne Plaza

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Disappointing for a frequent IHG Customer

By

24 May 2015

I've been a frequent IHG customer for years and so has my family and this was the most disappointing stay we've had. The original room had holes in the wall, water in the tub, stains on lamp shades, the furniture was all scuffed up, closet doors were falling off the tracks, a light was burnt out and the bedding wasn't done properly. We were moved to another room which was better and the staff was friendly about it, but I still have a sour taste in my mouth and don't know if I will continue to use this brand of hotels. It would be sad to lose the points I have accumulated, but this was a bad experience. My weekend getaway did not get off to a good start.

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Dated and needing help

By

23 May 2015

club

The front desk was a zoo. I was bounced between 2 different people. I made my reservation online, which worked out great. I was told where to park my vehicle, and they would validate my parking (which they did). The parking garage looked like something out of an End of the World movie. Cones were placed where parts of the garage had caved in, water dripped from pipes overhead that had broke or rusted through. The garage is shared with the apartment complex next door, so you are competing for spaces. The garage has a low clearance making larger vehicles difficult if not impossible to park.
My room was on the 24th floor (out of 28) and getting an elevator took a long time, even though there were several it seemed only 3 ever came down. The room had no ice bucket, one set of coffee and condiments but 2 cups. The fold out bed had no bedding. The grout in the shower was black and the drain had rusted. The shower curtain had mildew stains at the base of it. There were stains on the carpet. The entire room smelled stale. The bedding I can assume was clean since it smelled like bleach. The sink top was new, but the base was old and looked like it had never been dusted. I can only assume the hotel is in the process of updating. My room number was a piece of paper taped in front of my door. This hotel is in a nice location, though getting there during rush hour or when there is a game is a nightmare.

Posted by HotelStaff
26 May 2015
Thank you for your feedback. Our apologies that you were not completely satisfied with your stay. We will make sure to share your comments with each of the department heads to make the appropriate changes. We are currently under new ownership and a major renovation is planned for the future. Please consider us again once it is complete.
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Nice Hotel

By

20 May 2015

club

Good Location. Offers parking on site at a reasonable rate. Nice bar/lounge area in the lobby. Taxi service always available and waiting at curb. Restaurant on site that serves breakfast.

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