Crowne Plaza St. Louis - Downtown

Hotel Front Desk: 1-314-6218200

Hotel Fax: 1-314-6218073

Hotel Email: Julie.Baker@cpstldt.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
St. Louis Lambert International Airport (STL)

- Distance from hotel: 15 MI/ 24.14 KM South East l

- Take I-70 East towards St. Louis. Continue on I-44 West. Exit at Broadway. Go to Chestnut and turn left then turn left on Pine Street. Go one block and the hotel is on corner of Pine and 4th Streets on the right hand side.

Train
Amtrak St. Louis Station

-Distance from hotel: 1 MI/ 1.61 KM West

- West on Market Street to 4th Street. Go Left on 4th Street and proceed 3 blocks north to hotel.

Underground

MetroLink - 8th and Pine Station

- Distance from hotel: 0.4 MI/ 0.64 KM East

- Turn Right out of our parking garge and the the first left is Washington Ave, go 4 blocks down Washington to 8th Street, turn left on 8th and then station will be on the corner of 8th and Pine.

Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 10.00 USD

- Valet Parking Available

- Valet Parking Fee: 20.00 USD

- Multi-level covered public parking garage is available adjacent to the hotel, fees charged daily through hotel for hotel guests allowing unlimited entries and exits except for special events. Valet parking services provided by the hotel at a daily fee.

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.3

based on 896 reviews
60%
Recommend This Property
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Ratings Breakdown

896reviews

  • 5 Stars
    266
  • 4 Stars
    195
  • 3 Stars
    151
  • 2 Stars
    141
  • 1 Stars
    143

Great Hotel

By

May 27, 2015

club

Staff was professional, friendly and helpful. Graet location within walking distiant of resturants and sights

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Poor Service

By

May 26, 2015

Front desk staff was rude when I asked for change for a $5 bill. Went to restaurant to order take-out meals. When we got to the room and opened the order, there was no chicken on the chicken Caesar salad and the fries were not sweet potato like we ordered but regular with spicy sprinkle on them. Then we called the restaurant to complain and they asked the room number and said they would deliver the corrected order. Waited 20 minutes and then called down again and they said they thought we were coming down for the order. maybe this was all because of short staff on holiday weekend, but the experience was as if they didn't know what they were doing and didn't like what they were doing.

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Be Aware....

By

May 26, 2015

This is the first hotel review I have ever completed online and I am doing so now to hopefully persuade the management of the hotel to ensure that another customer does not have a similar experience as the one I had. Also, please note that the staff that I encountered were very polite to me and I am not at all angry with them for the situation management put them in. Checking into the hotel was a little sluggish and not a mention of my IHG rewards status occurred (as it does at other properties I frequent), but they were busy and I fully understood this. When I got to the room it was clean and acceptable; I did not see anything that was horrible. We dropped off our luggage and went to meet friends and explore St. Louis. So far, so good. When we got back to the hotel around 11:00 pm, the room was exceptionally hot. Not a problem – or so we thought. We went to the A/C (which already had the fan on and blowing air) and turned it to cool. We waited a good while and the room was not getting any cooler so I called downstairs. The young woman on the phone was as nice as could be and tried her best to find someone in engineering to come take a look; unfortunately, everyone had gone home for the night. Due to the hotel being fully booked, she was also not able to relocate us. Since the hotel was booked, I asked if there was anyone on-call in case something like this happened, and she said that there wasn’t. I asked if I could get a fan for the room and she said yes. About 5 minutes later a fan was delivered to the room. Unfortunately, the fan was not the best one in the world and I think its high setting would have been any other fan’s low setting. So we wait about an hour using this fan and the room does appear to cool slightly. Since we had to get up for planned events at 7AM and it was already past midnight, we tried going to bed and to make the best of it. Let me tell you it was anything but a stellar night and I seriously doubt I slept more than a couple of hours. It was just too hot. In fact, I gave up on trying to get sleep around 4:30AM and stared at the ceiling until 6:30. When we went to check out, I made mention of the horrible night (in a professional manner – no shouting, etc.) we had and the young woman at the front desk did apologize and was as courteous as she could be. In full disclosure she did refund the $10.00 parking fee on my account. I thanked her for listening to me and went on my way; however, on the way out, I overheard an older woman making a similar complaint to another front desk employee. I don’t know if this occurs often or not, but on the drive home I just felt that I needed to let others know about this experience so that the hotel can take the steps necessary to ensure others do not have to endure a night like I had; that others can take appropriate measures to ensure they do not get room 417. In my case, I unfortunately did not read the reviews before visiting this property. I have spent many nights in other IHG properties and until this trip they have been great. In closing, while I think the staff were as nice to me as they could be, I think that the overall experience has left a bad taste in my mouth and I will avoid the Crowne Plaza at 200 N. Fourth Street.

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My Stay of Terror

By

May 25, 2015

club

Nothing in my room worked. The a/c wasn't even turned so the central a/c could be used, the desk chair was broken, the alarm clock didn't work, the light bulbs were burned out, the bathroom door didn't open and I had to be rescued by maintenance after 20 minutes, the bellman griped me out for taking my luggage cart upstairs after I waited for 15 minutes for him to return from outside and the room had three (count them three) plugs to use for charging and computers. Just not up to the standards of a Crowne Plaza

Posted by HotelStaff
May 28, 2015
Our sincerest apologies that your stay did not meet our typically high standards. I have shared your comments with the department managers so that we may correct the issues you experienced. We are under new ownership and planning a renovation in the future. Please consider us again once it is completed.
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