Clean, well appointed and excellent service.
Only disappointment was having no dining amenities available, due to renovations. Needed to have a room service for breakfast, as some tours booked had very early starts.
My wife and i stayed here to celebrate out 40th. The staff was GREAT. The room was GREAT. The location is GREAT. i cannot find a single thing that we did not like during our stay. James the concierge
set us up with two great packages the luau and Arizona, both were fantastic. The beds were very comfortable and the ocean view was really fantastic. The hotel manager sent a a very nice surprise to help us celebrate. As a Platinum Elite we stay at many IHG properties and this one met every expectation and beyond. Thank You to the entire staff from the bellmen to check in to housekeeping. [Less]
Over the Top Service Levels
Our time in Hawaii was enhanced by the amazing service provided by the team at this hotel. From check-in the amazing desk clerk Meho (forgive me I believe this is her name) to the room attendants in
the hallway - to the coffee shop folks- everyone went above an beyond.....THANKS! The hotels location is perfect to the beach and shopping. Can't wait to return and try the new restaurant!
Thank you to everyone! [Less]