Rated 4.0 out of 5 by 155
Rated 5.0 out of 5.0 by Plug71 Great Hotel!
Stayed on the 16th april for 1 night for the darts at the AECC. Can't fault the hotel, room was clean and beds were comfy! staff were friendly. only thing is, it seems that the price is ALWAYS high on thursdays.
21 April 2015
Rated 5.0 out of 5.0 by traveller7234 Good experience
I was made to feel welcome and that the staff always had time to look after me.
14 April 2015
Rated 5.0 out of 5.0 by Ravikant Girdhar Great Service
Excellent staff and great place for business and leisure. Comfortable stay with all good to say and no problems.
11 April 2015
Rated 5.0 out of 5.0 by GazaT Fantastic Value and Location
Hotel was truly fantastic. Very clean, tidy and staff were lovely. Always greeted with a smile. Food was a little overpriced but it was excellent quality and there was a good choice for all. Breakfast a BIG THUMBS UP!!!!!!!!!!!.
09 April 2015
Rated 5.0 out of 5.0 by SCOTSBOY A VERY GOOD HOTEL
I WOULD RECOMMEND THIS HOTEL FOR ITS LOCATION AND VALUE FOR MONEY FOR A WEEKEND BREAK
09 April 2015
Rated 4.0 out of 5.0 by rons53 Two night stay
Comfortable stay as expected. Have stayed here a number of times
07 April 2015
Rated 4.0 out of 5.0 by GS66 Very convenient for events at the Aberdeen Exhibition Centre
This is the best place to stay if you are attending anything at the Aberdeen Exhibition Centre. You may want to get a taxi into the city at night though if you want a decent evening meal although the hotel is fine for breakfast and lunch it isn't that great for an evening meal
07 April 2015
Rated 2.0 out of 5.0 by coldonmac I'd love to use your suggested example of comfortable bed but ....
Having had a satisfactory stay before had no issues about booking again when needed to visit Aberdeen, however this time my stay was memorable but unfortunately for the wrong reasons.
The mattress was so soft and provided no support that when we lay down we both rolled into the middle and had to hold on to the edges to pull ourselves out the bed (I kid you not!).
Reported it to Reception and they agreed after some prompting to replace the mattress for the second night.
On the Sunday the breakfast could best be described as very poor - it was cold. But I wasn't the first person to point this out to the staff, as I arrived someone was already saying that to the staff.
You would have thought that if 2 customers said the same thing that might have generated urgent action, but alas no.
The staff played about with the heat lights and the hot plate. Why not try some of the food to check the temperature or use a thermometer?
Eventually they came over and took my plate away and replaced it with fresh food.
Whilst problems happen, it's how they are dealt with that customers remember. A problem quickly resolved creates a positive image to the customer and that I feel was lacking.
02 April 2015