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Rated 3.9 out of 5 by 261 reviewers.
Rated 3.0 out of 5.0 by Good location. The room we were given was on the third floor near the elevator. It was an extra large, odd room with 2 queen beds but space for 4, so the TV was a long way across the room. As soon as we walked in we smelled the musty order of an old air system. So we were able to pull out the filters of the two heater/air conditioner units and found them to have a thick coating of dust. We asked one staff member to vacuum the filters and he said the engineers would have to do that and called them. We sat and waited about 30 to 45 minutes for them to come, so we finally called the front desk again and a staff member came up to get the filters. The wait had delayed our plans, so we asked to change to another room. We were moved two doors down the hall, no problem, to a normal sized room. The room was good, no musty smell. But at 1:00 a.m. I used the bathroom and the toilet would not stop flushing. We did everything shook the handle, ect. to get it to stop. So we called the front desk and they sent security up. He came and the toilet was steady flushing, but he couldn't do anything. The way the room was set up the flushing could not be heard from the beds, but I was worried about it over flowing. It must have stopped sometime in the night. The staff discounted that nights cost. Every one was so nice through all of this. My question is why were we given that big, odd room, when we only had 3 people in our party. The room looked like it was never used and obviously there were other available rooms. 05 October 2013
Rated 5.0 out of 5.0 by Great place for a family and a great cost and great location This was a great hotel experience. We stayed for 9 days and all the staff were friendly and helpful and very responsive. The staff at the bar were awesome (letting me keep the wine opener and bar glasses all week) the front desk was very responsive with assistence in transportation, the lifeguard was great and very friendly as well! The shuttle brings you to the airport/metro or the other metro and picks up all night. The walk to the Braddock metro station is a little dicey at night, so take the shuttle from the airport when you get back after dark. This is walking distance to King Street and they have bikes for adults. If you have kids there is a bike shop within walking distance that has childrens bikes. The pool is half inside and half out with showers and lockers. 03 October 2013
Rated 3.0 out of 5.0 by barely good enough I'm in Alexandria almost twice a month. Most recently, the quality has deteriorated. They now charge for coffee in the lobby in the morning. Breakfast is usually cold. The bar and bartenders are always nice and pleasant. The free bike rental is a nice touch but the bikes are in need of repairs. Gym is usable. Rooms are really stuffy. Last time the smell was unbearable. When I went to the lobby to request a new room, there was no apology or even acknowledgement from the staff. They simply just handed me a new key, as if this is a common issue. The past few months I've made efforts to look for other hotels, even though this one is closest to my job. I only stay here if it is the abolutely cheapest 3 star, but I don't mind paying a bit more for better quality. The shuttle to hotel is convenient and reliable. Drivers are always courteous. This hotel is barely average but not so sure it's worth the price - although most hotels in this area are expensive. 27 September 2013
Rated 5.0 out of 5.0 by The place to stay when visiting DC This hotel's location is perfect when visiting Washington DC--only 10 minutes to Reagan Nat'l Airport with shuttle service. It's also not too far from the Metro train line into the city (the best way to get there#. The 10 blocks to the Braddock Rd station is farther than implied in the web site, so you should take a taxi or bus. There's also a supermarket just across the street and several very good restaurants within walking distance #4 blocks or less). I thought the room prices were reasonable for both this area & the rural tourist area where I live. The hotel restaurant is typical quality & the café was good, but didn't accept credit cards & since they're independently owned, you couldn't charge food to your room. The rooms were large & had space for a roll-away bed. One of our rooms had the sink in a separate area from the tub & toilet, so two people could get ready at once. The refrigerator in the rooms were very useful to keep drinks cold. The pool & fitness center were nice--unique indoor/outdoor pool! We'll definitely stay here the next time we're visiting Washington DC & recommend the place to others. Pleasant and helpful staff. 25 September 2013
Rated 2.0 out of 5.0 by misled Although the hotel was nice and staff pleasant we were misled in believing that the hotel had a hot tub. When making the reservation asked specifically if they did and was told yes and the pool and hot tub are open morning to nite. Well, no hot tub and pool open odd hours. Friday did not open until 4 or 5 pm! They also have a bike borrow program and 3 of our friends wanted to borrow bikes. There were 5 bikes on the bike rack but were told there were only two available. When pointed out to the staff they were told they did not know where the other bikes came from although they were the same exact bikes! They were there our entire stay and never moved. Seems like a lack of communication. The food in the small café was expensive and not fresh. Egg patties came out for everyone even when ordered prepared different way. Was not told they could not cook eggs to order when we ordered! The owner-employee was not at all pleasant. 25 September 2013
Rated 4.0 out of 5.0 by Convenient location great shuttle service Overall stay was great. Shuttle service to metro,airport and old town were always on time. Good restaurants within walking distance. Only problem was price charged was higher than amount on . reservation.( nighly room rates were different). Rates were corrected but total amount was still higher than reservation amount and I was advised the taxes must have increased. 25 September 2013
Rated 4.0 out of 5.0 by Great Property Hate to share the secret, loved this property!! Only complaint is that the shuttle only services the airport! Loved the prices and selection at the Giant across the street! 25 September 2013
Rated 4.0 out of 5.0 by CCQ The Holiday Inn offers a quiet location with clean rooms Convenient to DC and Old town. The shuttle service is an added bonus! Staff is very helpful 09 September 2013
Rated 5.0 out of 5.0 by Get away weekend Our stay was very good. Relaxed, suite was excellent, staff courteous . Amenities were good. Had a breakfast it was fair. Location excellent for our plans. Would recommend and will return. 06 September 2013
Rated 5.0 out of 5.0 by Convenient location & good value Free shuttle from Reagan Airport (DCA). Located in a quiet area of Old Town Alexandria. Short walk to a park by the river and from there we walked to King Street. Our room was more spacious then we expected. The hotel was clean and the swimming pool very nice. Across the street is a supermarket with a deli so we saved money by buying food to eat there instead of going to restaurants. Our room had a microwave oven and a small refrigerator. All of the hotel staff we encountered were very helpful. 06 September 2013
Rated 4.0 out of 5.0 by Top Location Good Point to Start any activity in thr DC area. All Attraktions Ära Easy to explore 29 August 2013
Rated 4.0 out of 5.0 by great service I enjoyed my stay. The only negative is that they did not provide free breakfast, which all other hotels provide 28 August 2013
Rated 3.0 out of 5.0 by Great Location, Friendly Accommodating Staff, Mixed Review We were there on a family vacation and I rented three rooms for two nights. The front desk people and the transportation staff were very helpful, accommodating and courteous. The room was clean and commodious although there were too few towels. One set per person per 24 hour day. The first morning we had an early appointment. Nine of us went to breakfast. I told the waitress we needed to eat and still make the appointment. She said the only thing we could do was have the buffet. The buffet was about the same as the complimentary breakfast we had been getting at all the other places we stayed . Since I failed to ask for menus, the $132.00 cost was a surprise. What was really aggravating was that, by policy, a mandatory tip on the total was included when the waitress poured exactly one cup of still rankles. The second day we went to a local café and had a far better and larger meal for half the price. I have several thousand IHG points. I now remember why they are mostly Holiday Inn Express points. 23 August 2013
Rated 2.0 out of 5.0 by Location a bit away from everything despite making it sound like it was in the middle of the action. OK Location. No free breakfast. Expensive to park. As a platinum IHG member we usually get a goodie bag. It usually has treats for 2. One candy bar and one bottle of water...Ugh. Restaurant was really lacking and had no customers so that tells you the offerings were poor. Room was clean and the property was nice. Across from a food store so we bought beer and snacks there. 23 August 2013
Rated 4.0 out of 5.0 by not the one to pick in Wash hard mattress prevented sleep; wind blowing from AC all night; 22 August 2013
Rated 4.0 out of 5.0 by Good Hotel /expensive to park The hotel is good, clean. No free breakfast, although breakfast is offered and was good. Also $20 a day for parking. I think that is expensive. I know parking is at a premium there. 20 August 2013
Rated 4.0 out of 5.0 by Not a bad place ..but fro resteraunts or bar kinda activity - walk down the street 2 blocks - several places better. 18 August 2013
Rated 5.0 out of 5.0 by wrong restaurant Our experience was one of pure joy. We were treated like a friend. The rooms were cleaned each day with clean towels and sheets. The restaurant attached to this hotel, was very good with a friendly staff.. But there was another small restaurant, which is not associated with the hotel, which was so bad .I ordered a tuna sandwich, simple? no took 35 minutes to get it only to find out they barbeque sauce mixed in. And then heated it in microwave. bad My husband had fish & chip which was raw and still frozen. food not fresh. stay away!! 17 August 2013
Rated 3.0 out of 5.0 by Good for a night My family and I have stayed at this Holiday Inn before this visit. It is a stopover on our way home from vacation. We really like Old Town ALexandria and this hotel is convenient. There is a nice terrace that is adjacent to the indoor/outdoor pool. The rooms are spacious and comfortable. The staff is always courteous and efficient. However, the hotel has a musty order that we have noticed on each of our stays. This time it did seem worse to us. We have only eaten breakfast at this hotel, but we were never really satisfied with the quality of the food. This time we chose to check out and have breakfast in town before heading home. 16 August 2013
Rated 3.0 out of 5.0 by Great room, bad buffet, The room was very nice. Huge balcony and ability to open windows. Check in guy was not very friendly, front desk was out of priority club bag, and he was just was like" too bad". Breakfast buffet awful. Eggs runny. Meat was cold. Order from menu. Pool hours should be expanded. Overall nice hotel, just needs a little more attention to detail and a better breafast buffet. 12 August 2013
Rated 5.0 out of 5.0 by DC visit I stayed at the hotel for 1 week with my 12 year old grandson. He especially liked the food in the restaurant, kids 12 and under eat free. There are 4 good restaurants in the neighborhood. There is a grocery store across the street. The shuttle is handy to the airport and Metro. We found that it was a great value for the Washington area. 08 August 2013
Rated 2.0 out of 5.0 by very disappointed I was expecting a much more comfortable stay than I got. Luckily it was only for one night so I could endure. I can not remember all the things that disappointed me but some include: no refrigerator - I was carrying perishables and there has always been a refrig in all the other HIs I have stayed in - so I had to make other arrangements to keep what I had good thru the night. the pool did not open until the afternoon - I was looking forward to a morning swim internet access was not good - had a weak connection at best the room had a faint odor - not pleasant - in it\ the pillows (sounds silly but I am used to more comdfortable ones than they had) were not comfortable. the staff were not very freindly - usually I am greeted as a prioirty club member but not so here and no discussions of what could make my stay more comfortable - just not as 'homey' as I am accustomed to - maybe the DC area snobbishness?? I will leave it at this but I know other things bothered me about this hotel. This is a shame because I really liked the location and the layout of the hotel is lovely 03 August 2013
Rated 2.0 out of 5.0 by This Holiday Inn...NOT RECOMMENDED I was looking forward to the weekend and the brand Holiday Inn. The check-in staff were great. They were friendly and helpful. However, I was disappointed that some kind of breakfast was not offered for Holiday Inn Priority Club members...even if it was a discount at the restaurant downstairs. The night clerk we asked was rude to us, even when we said that all the other Holiday Inn's we've stayed at offered something. In addition, NO REFRIGERATORS IN THE ROOMS. Big negative. If you aren't going to offer breakfast, at least provide your guests fridges. Again, all the other Holiday Inn properties I've stayed at have provided a fridge. And the room. The room was dirty, dark, the wallpaper was peeling in both the bathroom and the sleeping area, and the AC unit smelled like it hadn't been cleaned ever. And to top that all off, Housekeeping felt the need to remind us that we were checking out. That is very unprofessional. It was 8:00 am. I will not recommend this property to anyone, unless some serious changes are made. I will continue to use Holiday Inn, especially since my father is a Gold Elite member (at the moment...he has been a Platinum Elite member in the past) and I trust the IHG. But this property left a bad taste in my mouth. 01 August 2013
Rated 5.0 out of 5.0 by Great Location with Comfort If you're going to do the D.C. "thing" let this be your HQ. Nice, clean, comfortable rooms. Beds that you don't want to get out of and proximity to the Metro so you can leave your car behind! When you're finished with D.C., you have out your door, historic "Old Town" Alexandria which is like a college town without the college! 01 August 2013
Rated 4.0 out of 5.0 by Great stay, only minor concerns Great hotel. Clean, friendly, incredible food, perfect banquet facilities. I only had two concerns while I was there. I was there for a conference for five days. The conference was paid for by the organizers. I chose to spend an extra night at my own expense. Others in the conference were given the conference rate for any extra nights they added, I was charged the full amount. Not sure why this option wasn't brought to my attention. Also - the Wi-Fi is sketchy at best. In a word, it was terrible. You would get kicked out all of the time, the bandwidth was terrible, and if you did get in - it was as slow as molasses. That was frustrating. Besides that though, it was a great stay. 28 July 2013
Rated 4.0 out of 5.0 by Close to downtown Close to the running trail. Restaurant is a little expensive, but there are many options close to the hotel. A jacuzzi would have been very nice. 27 July 2013
Rated 3.0 out of 5.0 by Nice staff, Rooms were nice size and clean, but very disappointed with the musty smell in the hallways. Was expecting better for the price and location, also the pool seemed closed for no reason after a very brief shower. 27 July 2013
Rated 3.0 out of 5.0 by Nice hotel, not so nice shuttle service The hotel was nice, our rooms were clean and the lobby was pretty. The bathrooms were a little dated. The shuttle service was not the best. I didn't feel that I could rely on it. It would not come or leave on time. One time it arrived for King street at 6:10 and left at 6:12, when it was supposed to leave at 6:15. This left guests running after the shuttle, as it only goes there once every hour. 26 July 2013
Rated 2.0 out of 5.0 by Meh Room felt moist all the time. Lots of hallway noise could be heard through the door. Staff was ok. Nickle and dime you to death. Charged for parking. Breakfast not complimentary like most hotels, even ones more posh than a HI for pete's sake. 22 July 2013
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