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Rated 3.8 out of 5 by 501 reviewers.
Rated 2.0 out of 5.0 Decent Hotel, Horrible Staff This hotel is great for walking to Philips Arena! I read previous reviews on how rude the staff was, but thought how bad could it be.... it's bad! I've had some bad experience in hotels, but this tops it. The actual hotel, valet services, room, bed, etc. were all fine for 1 night's stay... even would have been fine for 2 or 3 nights. But this staff was HORRIBLE! They do not warn you about water back-ups which prevent you from showering, brushing your teeth, using any water. They do not tell you of the $35 charge you'll see pending on your bank account until the full bill amount goes through. They do not tell you that there's a $50 late check-out fee... they just say tell you to "sign here" or "initial here". So, make sure you READ WHAT YOU ARE SIGNING!!!!! If I had not stopped to read the paper first, I would have not known. The only reason I would consider staying here again is because of the super friendly valet staff and the short walk to Philips arena and I felt safe at this hotel. August 25, 2015
Rated 2.0 out of 5.0 by Watch out Hotel does not advertise that 'valet' service for parking comes at a price, $20.00/day. Business center printer did not work. Hot tub did not work. Very outdated and in need of updating. Hotel advertises that valet service is an amenity however you are not given an option at check in time nor told of the extra expense. Staff very friendly but would not recommend t this hotel. August 23, 2015
Rated 4.0 out of 5.0 by good service I had a good stay here clean rooms great service the breakfast was wonderful also the wings was great the only thing i seen was wrong in my room was the vent in the bathroom had not been clean other then that everything was good August 22, 2015
Rated 3.0 out of 5.0 by Mr. Purnell Bed was not conducive for talk patrons! Some staff members not people friendly August 20, 2015
Rated 5.0 out of 5.0 by Comfortable bed and great service. Great service, and staff great, but still need to upgrade the furniture. August 20, 2015
Rated 3.0 out of 5.0 by Great Stay! It was great until the check out. The front desk manager was very rude, but otherwise the stay was wonderful. Front desk manager needs to re-learn her job!! She could use more hospitality training. August 20, 2015
Rated 2.0 out of 5.0 by Nice layout of a hotel that is run down The lobby of the hotel smells bad every time you enter the building it stanks,no comp breakfast,downstairs restroom locked,the tv pixels are awful took 15 minutes before tv warmed up to show picture,the room was very dusty thick chunks of dust over tv area we had to wipe it down ,mold in the shower.only one trash can in the room,the coffee maker didnt work,i found old trash up under the bed in the room ,ihg reward member not given bottled water or anything to recognize me as an ihg member no complimentery coffee in the lobby either August 20, 2015
Rated 4.0 out of 5.0 by Comfortable Bed The bed was cozy but would have been much cozier with a blanket. August 19, 2015
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