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Rated 3.9 out of 5 by 287 reviewers.
Rated 2.0 out of 5.0 by Not if you need to sleep at night The hotel is clean and valet services were excellent. Although I specifically requested a room away from ice machines and elevators, I was placed one door away from both. Hallway and street noise is very audible in room. 07 May 2014
Rated 1.0 out of 5.0 by Horrible Hotel I stay 95% of my travel at a HI, this was the worst one. First room, smelled horrible, holes in the walls, no chair at the so called desk and a/c didn't work Second room, smelled even worse TV didn't work, very slow sink drain and had to hold the toilet handle forever just to get it to flush. The maintenance man fixed the TV, but couldn't get the sink and toilet fixed. The rooms were extremely small and the a/c was horrible in the 2nd room also. The staff at this hotel was great, all very nice and very helpful they all deserve a 10. For the rest of my stay in Atlanta I went to another HI that is great! So thank you to this HI for restoring my faith in HI. 04 May 2014
Rated 5.0 out of 5.0 Excellent!! No complaints and easy Downtown access. Friendly staff and overall great stay. 28 April 2014
Rated 5.0 out of 5.0 by Stay at Holiday Inn Downtown Atlanta Great! hotel was convenient to everything. Staff was concerned and helpful at all levels. Thank you! 27 April 2014
Rated 5.0 out of 5.0 by Absolutely a wonderful experience! We just returned from a 2 night stay at the holiday Inn in downtown Atlanta( Centennial Park). By far, this has been the best hotel we have stayed in Atlanta and the best holiday Inn anywhere. From the moment we arrived the front desk staff Traci was so welcoming and treated us like royalty. The whole hotel's team was kind, attentive and made us feel so welcomed. The Hotel Lobby and bar is very nice and well decorated. The breakfast was surprising the best we ever had for a buffet style. Late night room service was quick, well priced and tasted great. Check out was friendly, easy and quick, The valet were super nice and fast. Only things we would would change is we like a king bed room and this location only has queen and the $20 a night parking. But the pros out way these 2 cons. We Will be staying here again! Thank you for a great weekend! 23 April 2014
Rated 3.0 out of 5.0 by Dated and loud, but good location. Only stayed one night. Front staff very friendly. Room was on upper floor (I think 10th). The floor is not level. Wonder if the building is going to fall over any time soon, and there is something structurally wrong in this room....I mean, the floor is noticeably tilted in one direction. The TV didn't work but after calling the frond desk, a service guy came up and after turning it off and on about 3 or 4 times it started to work, then worked ok for the rest of the night. The night I stayed there was some kind of event happening across the street, loud (LOUD) music until 11 pm. That was very annoying. Was conveniently located to some nice restaurants just a few blocks away. 23 April 2014
Rated 5.0 out of 5.0 by Excellent Stay!! GREAT TEAM!!! Team and hotel were wonderful! Location was perfect!! 16 April 2014
Rated 2.0 out of 5.0 by Poor Maintenance I went to initial room on the 11th floor and found it not to be completely serviced and ready for occupancy - the bed was not fully made, pillows and spread still piled in chair. Went back downstairs to get reassigned. Aside from having to make this unnecessary trip, it was handled very quickly and professionally. When I got to that 10th floor room, I found only one hanger in the closet. Another call to the desk and several more were brought within a few minutes. The next morning, I wanted to enjoy a cup of coffee in the room, but the coffee pot wouldn't start - no electricity. So, I had to remove the dresser drawer in order to get to the plug strip behind it. Sure enough the coffee pot wasn't plugged in. After plugging it in, the coffee pot worked. I was planning to stay in the room until about 10, so I wanted to put out the Do Not Disturb hanger to keep housekeeping from knocking on the door. Unfortunately, the door hanger was nowhere to be found. When compared to the accommodations I get at other major hotel chains, Holiday Inn ranks a distant 3rd. 13 April 2014
Rated 3.0 out of 5.0 by great location But... This wasn't my first visit to Atlanta but it was for my family. We had a few issues. One one of our rooms weren't ready until 3 on the dot, no extra blankets, no free continental breakfast ( key word continental) charge $10, only had one valet working on Saturday afternoon, and one of the rooms keys did not work on our second night stay. I do give them this...the people were very hospitable and friendly. No issues there. I understand they were busy. Overall the stay was good. We enjoyed ourselves. But hey its was a place to stay and sleep! 09 April 2014
Rated 5.0 out of 5.0 by Great Convenient Location I stayed at the hotel this past weekend and it was a great experience. It was conveniently located in downtown and there was plenty of restaurant choices within a short distance from the hotel. I will definitely stay at this location next time I come to Atlanta. 09 April 2014
Rated 4.0 out of 5.0 by Great help at the front desk from Gigi Our reservation had been made for 1 bed even though we were traveling with 3 people. Gigi quickly fixed the problem for us and was so helpful. She has a great attitude and should be commended for her excellent customer service. 06 April 2014
Rated 5.0 out of 5.0 by Outstanding service This was one of the nicest places that I've ever stayed. 02 April 2014
Rated 1.0 out of 5.0 by Loud and Uncomfortable I stay at a lot of Holiday Inn's and this was by far the worst one I have ever stayed at. The front desk service was great and the location is good. The room was small and very loud. You can hear people in the next room and in the hall very easily. All of the doors slam so you will hear when anyone near you leaves or comes in. The pillows are small, like throw pillow size. I am used to a standard when it comes to pillows at Holiday Inn and there was no standard here. The cleaning of my room was inconsistent. The amount of towels I had each day varied, sometimes I had new soap and shampoo sometimes I didn't. There were cigarette butts in the drain of my sink. Three other co-works stayed at the hotel on different floors in different areas and they had the same problems. I would not recommend staying at this hotel. 31 March 2014
Rated 4.0 out of 5.0 dated hotel with great location The room is very very very dated. Loud ac/heat unit on the window. Great staff, and wonderful location. Right next to Centennial park, 5 mins walk to CNN, Georgia Aquarium, and World of Coca Cola 28 March 2014
Rated 5.0 out of 5.0 by Staff was great! I arrived a tad earlier than check in time but the staff didn't bat an eye. They were warm and welcoming and let me check in early. You could pick out the flaws in the room but the location was perfect right downtown. Easy walking distance to CNN, World of Coke, the Aquarium and the Train Station!!! My one little wish would have been complimentary breakfast since I was there to run a race. It would have been nice to get at least a banana. I did not take advantage of the restaurant in the hotel as there were plenty of food options within walking distance. 26 March 2014
Rated 1.0 out of 5.0 by Would not recommend Awoke to what I thought was some one trying to unlock my door, looked through the peep hole and didnt see anyone. I called the desk to ask if they had double assigned the room but was told they had not. About fifteen minutes later maintenance was unlocking my door because the desk had either double assigned the room or told the other guest the wrong room number. Tried to eat in the restaurant that evening, waited to be seated for three to four minutes, finally bartender came and sat me. Waited about ten to fifteen minutes while the waitresses walked past many times waiting on the other tables, not even a glance my way so I couldn't even signal them that I was ready to order. Finally gave up and went to Ruth's Chris on the other side of Centennial Olympic Park. 23 March 2014
Rated 5.0 out of 5.0 by Great Hotel It is a great location, the hotel staff was very nice and helpful. Strongly recommend to stay at the Holiday Inn Atlanta downtown. 21 March 2014
Rated 5.0 out of 5.0 by Awesome Southern Hospitality From the initial check in until my party occupying two rooms checked out four days later, we were overly happy with the :"southern hospitality" of the entire staff. I especially want to single out a check in lady, GiGi (sp?). Not only was she efficient at an extremely busy check in time but also she is a "sweetheart". Thank you, UK FAN at SEC Tourney 19 March 2014
Rated 5.0 out of 5.0 by Incredible! My room was so clean and the complimentary internet was fast and reliable - was able to get alot of work done! The hotel team was incredible; my check in/check out were very quick. Thank you!! 14 March 2014
Rated 5.0 out of 5.0 by Great Service and Great location! All employees at the hotel were very nice and helpful. We had a problem with our T.V. one night, but we called the front test about it and they took care of us. Due to some technical difficulties we had to move rooms BUT we were awarded free room service for the evening. I could tell that the employees truly cared about guest satisfaction. As a priority reward member I was very pleased with the rewards we received upon checking in. Breakfast was delicious! The hotel is a short walking distance from CNN, World of Coke, and the Aquarium. Valet parking was great! It was nice to not have to worry about finding a space and I felt like my care was safe, therefore it is worth the parking fee. I highly recommend this location and plan to stay here again whenever I stay in Downtown Atlanta. 14 March 2014
Rated 5.0 out of 5.0 by Very nice hotel staff Hotel staff was always very friendly and helpful. The hotel was very clean. The rooms do need to be updated, the hotel let us know that they are going through a major renovation on their rooms. I respected the fact that they let us know what was going on with the hotel. 11 March 2014
Rated 3.0 out of 5.0 by Bad day If you check my records, I usually stay at this hotel when I am in Atlanta. This particular time was not the best stays I have had. Usually I am greeted with big smiles and they acknowledge my membership along with a big thank you. At times I have been given small gifts such as bottle water or a small care bag. This trip the staff seemed focused on something other than making customers feel welcome. The reason I stay with IHG is because of customer service so if it is going to fall off I will have to reconsider. I am eagerly waiting on my upcoming trip to D.C. this summer. Hopefully they will restore my faith and loyalty to IHG. Thank you for reading. 04 March 2014
Rated 5.0 out of 5.0 by Great Staff This property is perfectly located in the heart of downtown Atlanta and ideally situated for business, entertainment and convenience. The property itself is well maintained for its age and volume of travelers but does have signs of wear in spots. However, any negative aspects are quickly overcome by the quality of service and hospitality of the staff. It is important to specifically call out Tracy (@ the front desk) and Cynthia (@ the restaurant) for their constant positive attitude and refreshing smile after a long travel day and high profile business meetings. Thank you and I look forward to staying here in the near future. 28 February 2014
Rated 1.0 out of 5.0 by Worst hi experience I've ever had The cost was on par with local hotels, but based on my hi stays across the country this was the worst. I was checked into a room with a broken tv, stained mattress, hole in the ceiling, and no shower head. This was after I made it clear I was a platinum member and requested an upgrade. After moving my family to the second room, we requested sheets for the pull out bed that we're never brought. Upon return from our event at 11 pm the resturant was closed, and a bag of vomit laid in the floor of our hall as we walked to the room. It was know on my statement of my status with the hotel, and did not recieve check out documents under the door and was also woke by house keeping at 9 am. A horrible experience overall and a loss of my business to this property. I will plan to flag this property with our company as a hotel not to be used... 26 February 2014
Rated 3.0 out of 5.0 by Comfortable and convenient It is very close to the convention center and CNN building. Great location and clean. 24 February 2014
Rated 4.0 out of 5.0 by Staff Wonderful, Property is Worn The staff was wonderful. They were so very helpful. Everyone said hello and was sincere in wanting us to have a nice stay. Tracey at the front desk was exceptional. She gave us to umbrellas to use on a day that was rainy...we didn't even ask. It is said that the hotel is worn out and in need to repairs and refreshing. The drawers in dresser were broken and stuck, the elevators need the finishes fixed and repaired. The location is great, but please fix the place up! 17 February 2014
Rated 3.0 out of 5.0 by Good stay with some issues We arrived at the hotel on a Friday for the Valentine's Day weekend. Hotel/Room appearance: The Hotel Lobby and bar is very nice and well decorated. As previous reviewers have noted, the rooms definitely need some updating. The paint is splotchy, the floor feels uneven, and the in-room bar/cabinet/closet combos are crowded and dated. Bed: The Queen bed we slept in was cozy and comfortable with adequate bedding and 4 pillows. Bathroom: Bathtub was deep and wide, which was a plus for me. Good counter space and towel/washcloth assortment. Excellent water pressure and hot water amounts. Elevators: My husband and I both noted that the elevators shook and rattled more than normal, and this was a bit disconcerting as we were staying on the 9th floor. IHG Priority Club Recognition: I was offered 2 drinks at the bar OR 500 points, which I appreciated. But I was hoping for the free breakfast that other reviewers have noted. Valet: This was one aspect of the hotel that I did have an issue with. To preface, we stayed at the Hotel during the National Cheerleading and Dance competition, so I understand the hotel was VERY crowded. We paid the $20 a night for valet parking. But on Saturday night, we noticed that our car was parked right in front of the hotel, in a handicapped parking space, for nearly 5 hours. We were walking around the area for dinner/drinks, and passed the Hotel several times. Each and every time, someone was sitting on or leaning against our car, which was bothersome to me. At $40 for the trip, I didn't pay to have butt-dents on my trunk. Issue with room: I did tell the front desk clerk on Saturday morning that the water tank on the toilet gushed water out the top whenever we sat on the toilet. Management took my room number and said it would be fixed. It was never fixed and persisted all weekend. We ended up laying a towel under the toilet for the remainder of our stay and mopping up the excess water when we could. In the hotel's defense, I noticed the "problem" list the front desk clerk wrote our room number on was at least 20+ lines long. Service: I can't heap enough praise on the front desk staff. They were always kind, helpful, and patient, especially given the huge number of people who seemed to be staying in the hotel. Location: What can I say? Downtown Atlanta. That's really what you're paying for here :) 17 February 2014
Rated 4.0 out of 5.0 by staff other than a few thing missing from the room we needed to ask for, Staff was excellent, very helpful and knowledgeable, location was great. I would recommend this hotel. very close to the aquarium and an awesome 200 ft ferris wheel for viewing the city day or night. 13 February 2014
Rated 5.0 out of 5.0 by Excellent Service from Food Service Personnel We booked four rooms for a post-Christmas family get-a-way. The reservation process went smoothly; we were able to get adjoining rooms for our daughter and her children. The rooms were a little smaller than I like but comfortable nonetheless. The breakfast in the morning was great. The staff were very accommodating and even put our little group into a small meeting room so we basically had a private breakfast. The menu choices were good - omelets cooked to order, a variety of breakfast meats, fresh fruit, yoghourt, oatmeal - something to suit everybody's taste. We really enjoyed our stay at this hotel and would definitely return. 10 February 2014
Rated 3.0 out of 5.0 by Convenient to GWCC and Olympic Park The location of this hotel is convenient for visitors to the Georgia World Convention Center (GWCC) and Olympic Park. I was not impressed by my room, which could benefit from a face lift. The desk chair was wobbly, only two of the four light fixtures worked, the bathroom sink lacked a stopper, and the heating/AC unit was very noisy. On the positive side: the staff is very friendly. 10 February 2014
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