Rated 3.8 out of 5 by 252
Rated 5.0 out of 5.0 by Bertito In Atlanta for Chick Fil A Bowl
Location is very convenient to all activities we wished to do. The staff was very accommodating, friendly and knowledgeable.
We enjoyed our stay.
04 January 2014
Rated 5.0 out of 5.0 by Willchum True Hospitality
We stayed 5 nights at this hotel and we really were impressed by the hospitality we were shown. On checking in we were helped with all queries. The restaurent staff at all times were welcoming and helpful. There was a coffee pot going all day. The ATM worked. We were able to obtain advice on accessing the subway.
Our platinum status was rewarded with complimentary breakfast and a drink at the bar each evening.
A delightful stay.
03 January 2014
Rated 5.0 out of 5.0 by HRodz Treat
At your arrival, all the employees are great!!!! Also the room service was very good and the valet employees.
02 January 2014
Rated 5.0 out of 5.0 by TY1234 Great service
Great service from hotel staff members and great location. Two stays at this hotel and I'm hooked. Great treatment both times and it will be many more visits from me.
01 January 2014
Rated 5.0 out of 5.0 by vicky77 Next to Centennial park with a good view of the park
It is very close to Centennial park and the rooms have a good view of the park
01 January 2014
Rated 5.0 out of 5.0 by smbecca Great location, great staff!
The staff at the hotel were wonderful! When we checked in Tracey made us feel welcomed and was very helpful. The location was great as we were able to walk to our destinations without a problem. I would definitely recommend this hotel to my family and friends (and already have).
25 December 2013
Rated 3.0 out of 5.0 by Baiso1976 Good, but some small issues
Cleanliness of rooms and elevator not fair, breakfast could be better for what you pay
16 December 2013
Rated 5.0 out of 5.0 by Randman1 Great value and a Great location.
We enjoyed our stay at this Atlanta Holiday Inn. The staff were very helpful and accommodating. This is a great location to enjoy the downtown Atlanta area. There was a lot to do within walking distance from the hotel. Centennial Park was wonderfully decorated for the holidays and the local bars/restaurants were very friendly. Unfortunately for us we stayed only one night, but would have enjoyed having more time.
14 December 2013
Rated 5.0 out of 5.0 by Rebecca90 Great location and very accommodating staff!
This hotel is in a great location and within walking distance of everything we wanted to do during the SEC Championship weekend. The staff was helpful, polite, and very professional. Our room was nicely furnished with a great view of Centennial Park. Comfortable beds with plentiful pillows made for a good night's sleep.
11 December 2013
Rated 4.0 out of 5.0 by platypus1 It's the people that made it great!
Although there were a few hiccups in the 3 night stay at this hotel, I must say that the service and personalities of the people that accommodated the inconveniences made it all worthwhile. Despite the construction, the brief walk to the Convention Center was perfect! As an IHG member, I received free buffets every morning. I was able to get made-to-order scrambled egg whites with all the fix-ins and/or omelettes. They had a great work ethic!
23 November 2013
Rated 3.0 out of 5.0 by dunterw Great staff
Staff was very friendly, courtious and Knowledgeable.
20 November 2013
Rated 5.0 out of 5.0 by Larl Overall Experience
I always dislike coming to Atlanta but this was a necessity. We arrived by GPS and could not physically get to the hotel due to construction, very tired from travel we were beyond aggravated. I called the hotel and the finest gentleman got on the phone w me the hostile client and stayed on the phone until we were in the valet parking. We had a few bumps that were fixed immediately w kindness and actually sincerity which you don't see very often any more. I would highly recommend the accommodations. The food service was prompt and very kind also even though the description of the meal was not what what we were serviced. The wedge salad made up for it though. A very nice experience. And almost forgot the beautiful young lady that checked us in @ the front desk delightful would be the word I would use to describe her ...thank you Holiday Inn.
20 November 2013
Rated 4.0 out of 5.0 by MilliniumPrince Service, price, and location
The room and furnishings could use a little update, but the staff's friendliness and high level of service make up for older towels and other linens. The location is very good and I would stay there again.
18 November 2013
Rated 5.0 out of 5.0 by ansel090736 Deluxe service!
The hotel was very nice. Comfortable and clean. The personal service we received was what made the hotel outstanding! We were greeted at the desk with a warm welcome and offered a bottle of water. Very welcome after a long car ride. Everyone working there was unbelievably helpful and cheerful, from the lovely lady at the desk to the attentive servers in the dining room. The icing on the cake was the valet service. They parked the car when we arrived, Brought the car to us the next morning, packed it, parked it again and then brought it around for us again when we left that afternoon.
Will we ever stay anywhere else in Atlanta? Absolutely not! All of us were blown away by The Holiday Inn's superior service. Our thanks to all of you
15 November 2013
Rated 5.0 out of 5.0 by wynn2 Excellent Location
The hotel location is great. All you want to do downtown is only a short walk away. The staff is great, very courteous, and very helpful. Rooms are a bit small, but very comfortable.
12 November 2013
Rated 2.0 out of 5.0 by TPAPT Just OK
This was my second stay at this Holiday Inn and the location is great. Close to the aquarium, CNN center, centennial park, and the coke museum. The staff was friendly. The building however needs a some work. The bed was just so so. One of the elevators makes a metallic grinding noise that can be clearly heard from rooms half way down the corridor on the 11th floor, and it is very difficult to limit the amount of light coming in from the windows which affected my sleep. The WIFI would not cooperate and I ended up finding a signal from the nearby Holiday Inn Express and was able to connect to their WIFI. Also I had two unexpected insect guests in the room which made me question the cleanliness. When you look at the price for this Holiday Inn the value is just OK until you add the $20 valet parking fee and then given some of the issues I think this property tips to the wrong side of the value equation. I will probably try the Holiday Inn Express next time.
10 November 2013
Rated 5.0 out of 5.0 by ANDY263 GREAT STAFF
I JUST WANTED TO LET THE HOTEL MANAGER KNOW THAT THEY HAVE THE MOST FRIENDLY AND MOST ACCOMODATING STAFF OF ANY HOLIDAY INN THAT I HAVE EVER STAYED IN. FROM THE TIME THAT YOU WALK IN TO THE HOTEL UNTIL TIME YOU LEAVE THE HOTEL YOU FEEL LIKE YOU ARE THE MOST IMPORTANT PERSON IN THE HOTEL. THIS GOES FROM THE VALET PARKING ATTENDENTS TO THE STAFF AT THE FRONT DESK TO THE RESTAURANT STAFF....YOU SHOULD BE VERY PROUD TO HAVE THESE WONDERFUL STAFF MEMBERS. WHENEVER I AM DOWNTOWN IN ATLANTA I ALWAYS STAY AT THIS HOTEL
04 November 2013
Rated 5.0 out of 5.0 by PriorityClubGoldElite Bad valet service but a great front desk staff and room accomedations
Overall good experience other than the bad attitude from valet manager who had the nerve to be mad at me cause they could not find my car keys. I am a priority club member gold elite and should be treated as such as I break my neck to find hotels during my travel with this hotel chain. Valet are on the front lines before you even get to the front desk so so customer service training should be given.
31 October 2013
Rated 5.0 out of 5.0 by ILRSYID62 Wonderful place to stay
I stayed at your Hotel for 2 nights and it was great! I have no complaints, everyone was very friendly and helpful. Room was clean and cozy and I slept great. If I'm ever in Atlanta again, I will defenatly stay at your Hotel,
30 October 2013
Rated 4.0 out of 5.0 by FamilywYoungKids Very Attentive Staff
I checked my family in late, and after travelling all day with kids, the staff was understanding and very helpful. Although I had not requested it beforehand (which is recommended), the hospitality staff were able to provide a small refrigerator to keep the baby's milk cold overnight. The front desk staff recommended the nearest grocery store and provided easy directions and a personalized map to get there and back (despite construction zone near hotel.# The valet guys out front were also pleasant and chill #despite the hussle and bussle of downtown Atlanta.) The only not-positive comment I have is that the room was not nearly as big as the picture on the website led me to believe it was. The view more than made up for it though! Ideal location, great value, and Southern hospitality make this hotel the place where I would recommend and return.
29 October 2013
Rated 1.0 out of 5.0 by teety Employees not scrupulous
VGA cable for TV did not work.
We forgot a bag with a lot of souvenirs and after 2 hours we called the hotel to bring it and they told us there was no bag ... Employees not scrupulous !!
28 October 2013
Rated 3.0 out of 5.0 by Jayce Excellent location and staff/tired room
Location excellent, close to the Park and other sights. Front desk staff, valet and waitstaff were excellent. Breakfast and bar service was excellent.
Room was clean but needed some work, bathroom door could not be shut without banging it, AC fan wouldn't stay running no matter how low you set the thermostat, TV had nothing relevant playing on the Hotel Channel and no TV guide on the next channel to figure out what you might want to watch. No in room safe. Bed hard.
Overall decent value for the location and top notch staff.
24 October 2013
Rated 1.0 out of 5.0 by Kbof5 Dirty!
The room was dirty!!! The walls were several colors and kept me thinking someone was murdered in there because ou could see blotches of whatever they were trying to cover with the paint. It was all over the walls! The doors had dirt on them. There was no coffee maker in the room (did get one). AND someone opens then closed our door at 5 or so in the am... Around the time they drop off the bills. Looked out and only saw an employee in the hall. Valet parking was $20 for just ONE night then he asked me for his tip?
24 October 2013
Rated 5.0 out of 5.0 by Geauxlsu1 Friendliest staff ever
This was the friendliest staff we have ever encountered, from the desk personnel, restaurant personnel, and housekeeping. Room was comfortable and clean. Room price was very reasonable as well as the restaurant pricing. The location was great and if ever in Atlanta again, will most definitely stay there.
The only suggestion we have is for pay per view movies for us night owls.
24 October 2013
Rated 5.0 out of 5.0 by CaKid Great Staff
It is rare indeed that you can go anywhere and stay a week and not have a single compaint to register on even one staff member. I can't stay with myself for a week and not have a complaint :) My wife joined me for this stay and we both agree. This property has other advantages such as location and amenities for a mid range hotel but it was the staff that stood out! Tracey, Alvin and Gigi at the front desk were awesome. There was another young man also but I didn't get his name. Miss Nedra in housekeeping served us with excellence. And finally, the team serving in the restaruant where fabulous. Some were obviously more experienced than others but all were courteous, friendly, effecient and most importantly each gave great effort to make a memorable occasion. Ethel, Chamirra, Mariah, in particular but the gentlemen cooking and assisting with the breakfast buffet were great too. There where others also - we just missed some names! Our hats are off to the staff!
24 October 2013
Rated 3.0 out of 5.0 by rdh82 Housekeeping staff
This is a nice property in the downtown area; the review/rating does not reflect the overall recommendation for this property. The front desk people that I had the pleasure to interact with were exceptional ; Tracey and Kevin were very professional and very willing to make your stay enjoyable. The problem that I have/had was the housekeeping staff, they were very loud in the hallway and using profanity; this was daily.
My overall rating was based on the above and some of the outdated furniture. The front desk people that I had the pleasure to meet would make me revisit this property.
14 October 2013
Rated 5.0 out of 5.0 by LMVO Excellent customer service and breakfast buffet!
All staff was very helpful and extremely nice! The cost of the room and buffet were very reasonable and the buffet had such variety and delicious omelets made to order. The room was clean, no complaints. I used the business center to print out my itinerary, which was easy. Overall, a great stay, would stay there again.
Only word of caution actually has to do with transportation to the hotel from the airport - I took a group shuttle from the airport into downtown ($16.50 one way) and the driver was terrible. Take public transportation or a private taxi if necessary!!!
12 October 2013
Rated 5.0 out of 5.0 by wcumom3 Great Stay
The location and staff was excellent. Will be back.
09 October 2013
Rated 4.0 out of 5.0 by lady1234 Good location for an old hotel, alittle worn
Great locatio for a visit to downtwon Atlanta.
Interior a little worn around the edges,not rrsort quality.
07 October 2013
Rated 2.0 out of 5.0 by UnhappyParent Aquarium Package a RIP-OFF
No breakfast was provided as the website stated; the hotel was clean; pool was very dirty; and our main reason for the trip was ruined!! We chose this hotel expecting to have 2 day passes to the Ga Aquarium and instead we got stiffed on the second days passes.... we did NOT get them. It was stated that training was to fault. We did get refunded some of our money back for this but we did not get the 2nd days passes and were out the money for them....no explanation but a computer glitch. Stay is recommended but the Aquarium package is not what the site entails. BEWARE of this advertisement.
03 October 2013